Customer Ratings & Reviews

Got this for my parents for Christmas. It was such a pain to set-up we returned it and I bought another brand off Amazon that was super easy.

First it uses old software formats. You must also resize your photos down to specific size requirements with no guidance unless you go online to their FAQs. It’s not Mac compatible. I was only looking for a simple photo display. It was a gift and I know that I’m going to regret not returning it. I would never buy this, knowing what I know now.

Some pictures didnt come up nicely. Not the easiest to use ended up just going with a google home as it worked as a frame and a google home.

Bought on October 7th.. stopped working On October 10th. Bright blue screen with white vertical vibrating lines. Been trying to return it to manufacturer for almost a month! They are making it very difficult!! VERY disappointed. It’s under warranty for one year.

It bricked itself in 5 days. We had around 20 pictures loaded, and set the auto on/off timer so that it was only on when we were in the house and awake. It was cycling through the photos, and the screen just became a mess during one of the transitions and the unit froze. Now the unit won't even power up. This is not a quality product.

I was unable to get the product to work and it does not appear to be made to function well at all and it kept asking for access to my devices camera to take live photos and video. The interface is very easy to use, but the app doesn't function with the photo frame and there was no way I could find to access the media card I inserted.

Directions are useless. It only downloads six pics at a time from the phone. Once running it was ok.

Extremely difficult set up so I ended up returning the product. It was supposed to be a gift for an elderly relative. No way they were going to be able to use it when we could t navigate the set up. After the fact, looking at further reviews, this was the number 1 complaint— set up— and now I know why.

Extremely poor product. Email of pictures seems to only work when the from address is the registered address. Most frames let anyone send pictures to them. Customer support NONE. Sent 2 emails, 1 phone call and left message. This same lack of support can be found from other customers. Buy something else!

Absolute piece of junk. We went through two of these. Worked with customer service for over an hour because they would not connect to network. Customer service said “you must have gotten a bad frame”. (Twice???) Best Buy was awesome and gave full refund but both frame were garbage.

This frame doesn't even work with a regular outlet, or so it seems. We can't even get it to go on and have now seen, online, that others had to buy adaptors just to make it work. Also, I think mine was opened before and doesn't even have the remote I believe it comes with. Complete disaster.

Gave this as a gift to our mom and it never worked. We got an error message saying “push token is empty activation failed.” After spending hours trying to get it to work we learned it is a faulty device and was not fixable. What a piece of junk.

The device took two tries to connect to the Internet, then would not connect to the app one must use (Android in my case). Nobody answers at tech support, it just goes to voice mail. Returned to store. That is that.

We got this for Christmas, its mid January and still cant figure out how to get it up and running. We have two pretty smart sons and they have also tried with no luck. I haven't had time to call for tech support, we will try this next. Its been disappointing.

Had to exchange the frame twice because, after consulting with customer service, the frame did not work. I ended up switching to another manufacturer’s frame which worked out great.

I just received it TODAY and it won't turn on. This is a gift for my mom and I'm extremely upset, she was so excited... I'll have to return it... so upset.

We worked with it for hours and finally called the service department only for them to tell us to return it because it was defective.

Don’t get this. Bought 4 different ones all were defective with push token empty error. Do not buy this it is too much trouble

Called the company and the rep recommended my not repurchasing a replacement of the same item. At least he truthful.

Bought it twice,had to return both neither worked right. Horrible quality control. Dont waste time or money with this company.