Customer Ratings & Reviews

Nice for the money. I’m happy. Delivered setup and removed old one. Yay all good

Had issue with the water line installation and refrigerator handles. Bestbuy installation crew refused to connect to the existing water line. And the handle were not aligned and had to return to fix it.

always broke or water won't run. change the filter and it works for maybe a day if it does then stops again

It’s a great purchase it was affordable and it has plenty storage areas

Super cold, perfect size for us! Water and ice machine was easy to hook up. Love it!

Great product love the size of the fridge and the freezer

Icemaker did not work. Amana warrantee department could not get service techs to come out for 6 months two complaints still waiting. Its been ten months with a non working Fridge and no assistance and letters back and forth. DO NOT BUY AN AMANA.

Nice looking fridge, but I only had the Fridge for about 2 months and there is rust on door.

Our Frigidaire side-by-side finally died and we needed a replacement. It was nestled in a space between two pantry cabinets and a bumped-out cabinet over the top. We needed a replacement refrigerator that fit that space. This was the only unit that would fit the height. This unit has about 4.5 less cubic feet of space than our old one. It also doesn't have a cold-cut drawer and the shelves are not adjustable in height. The shelves feel a bit thinner than our previous unit and the freezer especially feels cramped but that's typical of these side-by-side unit. On the bright side... it works well, the inside light is nice and bright. I opted to save a bit and did the water connection myself. It was very easy and works fine. Icemaker and in-door water dispenser work well. The water filter access is much easier on this unit than our old one. It's accessed from a compartment in the lower, left side of the base. The filter can be changed without opening the refrigerator and the old cartridge snaps out and is easily replaced. This is a good, basic side-by-side refrigerator. There are much better units out there but we were constrained by an existing size limit. We're thinking of moving in a couple of years so we also didn't want to spend too much for an appliance we'd have to leave behind. All in all, I'm pleased with the product.

I really didn't want to downsize as much as I did (from 26 cubic side by side to 21.4 cubic ft.) but my available space dictated that I do so. Several features stand out: it is stainless steel so easy to clean (prev. one was white) with black sides; the water dispenser gives COLD water; the ice maker is more efficient and easily goes from cubed to crushed and back to cubed with no problems; water filter is more accessible for changing; it is so efficient in cooling that I have to keep it on one of minimum settings; and best of all there is so much light and see through glass shelves in the refrigerator that I can see everything on first glance. I could use a little more width in the freezer, but I will get accustomed to the size since it gives me more open space in the refrigerator area. So far so good and I really liked the service in store and in home. A really great team at my Best Buy to work with. I've never bought from Best Buy before, but thanks to my sister, I look forward to more purchases in the future.

We had to make the purchase online so I was worried about our measurements, however everything was exactly as described and the fridge fit perfectly. Since we ordered during the pandemic we had to move the fridge inside and set it up by ourselves which made us nervous but we got everything up and running. So far its been great. Cool food, cooler freezer, ice and water all work.

The freezer is really tiny. We wound up getting a chest freezer to compensate. The fridge drawers don't open very smoothly, and the plastic makes a terrible noise, however the drawer in the freezer is very smooth and makes no noise. I do like the clear plastic look, as it makes it easy to see everything in the fridge. It is also very bright in the fridge portion and easy to clean. The exterior captures on fingerprints like it is a forensic scientist. A bit of cleaner easily removes the fingerprints but it is annoying how quickly it gets covered in prints.

Don't buy this refrigerator. I am very unhappy with the purchase of this refrigerator. I put a lot of research and thought into purchasing an Amana, knowing it was made by Whirlpool was one of the deciding factors in purchase. The Best Buy Techs were on time and had it hooked up and ready to go quickly. The refrigerator/ freezer is large and has good storage areas. Everything stays cool as expected. The reason I gave it only 2 stars, is after a few days, I needed to use the ice and water dispenser, big mistake. The “ice and water dispenser levers” seem to have a design flaw, they are very close together and at the edge of the overflow area. When I push on the ice lever, I also get water. Not just a little, but a large amount. The ice and/or water spits all over the tray, and down the refrigerator which makes a large mess on the floor, the tray and the refrigerator. This happens every time I use the ice dispenser. It leaves a huge mess to clean up on the floor and refrigerator. I purchased an extended Geek Squad Warranty on this item for 3 years and was told, only Whirlpool could repair. I called Whirlpool and was told they don't have any recalls on this refrigerator for an issue with the water and ice dispenser. If I wanted a Whirlpool technician to come out and look at it, they would schedule a call. If Whirlpool decided the ice maker and water dispenser did not have a problem, I would be responsible for a service call. This is poor customer service on the part of Whirlpool, they have no replacement policies in place for this type of issue/flaw. I don’t wish to pay a large service charge just to discover it is a design flaw and they won’t do anything about it. I am very unhappy with this purchase and would not buy a refrigerator from Whirlpool again. The lack of customer support on an obvious issue is very un-professional and I was very unsatisfied with the answer they gave me to address the issue with the ice and water dispenser. If anyone has a similar issue, please review this item, so other people don’t have to go through a similar situation.

If I had it to do over again I would not buy this refrigerator. It was highly rated by Consumer Reports, which said it was a great buy for the money. I disagree. The primary reason for the purchase was that I wanted a side-by-side with an ice maker. Well, that's what this is, so I suppose that was satisfied. However I noticed right away that even though there are two settings for ice dispensing - crushed and cubed - when it is set on cubed the dispensing mechanism nonetheless breaks or grinds many of the cubes into ice chips, so it is only about 2/3 cubed and the rest is all chips/flakes. That alone would not be enough to motivate me to write a negative review. However, it also does not get sufficiently cold without being set to the highest or second highest setting. The recommended setting is not cold enough to chill beverages to what one might expect for drinking temperature, so I have left it on the highest setting the whole time I have had it. And finally, I bought this "refrigerator" less than 7 months ago, in early November 2022. I live alone and don't cook much, so it does not see a lot of use. However, two days before Memorial Day Weekend, the temperature started dropping... and dropping. By Sunday it was not cold enough to make ice, or to keep milk fresh. Of course they do not answer the customer service number on weekends, so Tuesday after Memorial Day, after listening to the advertising loop on their answering system for 10 minutes, I finally got to a human being who set a service call for 3 days away. She also said the repair vendor will call me the day before to tell me when during that 8 hour workday they will be able to come out, which might be either a window, or an approximate time. Apparently their service contractors' time is more important to Amana than their customers' time, so one must wait until the day before the service call to schedule anything else for the next day, work or otherwise. However, one thing about Amana's entire process is effective enough to be admirable. From their product registration website to their extended hold periods, one is advised with great frequency about the availability of their extended service plans for purchase. Presumably this must be quite the windfall for Amana, as their product is apparently not designed well enough to make it through the one year warranty period, let alone for longer than one year. Now I see why my father, rest his soul, always used to say that "They just don't make them like they used to."

I'm really liking this fridge. It is small, but it is the size that fit in my kitchen, I would say it's best for 2 people max. I like that the water tastes good and that it comes out fast.

There is a gap behind each shelf in the refrigerator. Is the design but otherwise we like it.

The main fridge is spacious and holds everything I need, but the freezer is rather small if you have for than 2 people living in your house.

We bought the black version of this refrigerator, and had it installed in early October 2019. So far, we love it and it’s working great. It also looks nice. (We haven’t noticed any loud noise that others have mentioned; we think it’s nice and quiet.). We had limitations as far as size of refrigerator that would fit in the allotted space in our kitchen. This fit perfectly, and we would buy it again. We think it’s a great value at a good price. The only bad part was that the refrigerator was on back log so our original confirmed delivery date (which was confirmed by email) was removed without us receiving a follow up email or telephone call. I fortuitously noticed on my Best Buy app that the delivery date no longer appeared and called in and was told it had to be moved out.

It’s a nice refrigerator, not quite as big as I expected but I’m overall pleased! The ice and water work great with very cold water!

What an absolute nightmare. I would not buy appliances from Best Buy. I have had my brand new refrigerator for less than a year and it has broken down twice. Not only will Best Buy not repair it themselves, but no one will listen and help with an exchange and/or return. I have to pay a 3rd party repair guy to keep fixing it. The refrigerator is obviously defective and Best Buy wants nothing to do with it. I will never buy anything from them again.