Customer Ratings & Reviews
- Model:
- B0DC91H3JK
- SKU:
- 6642851
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Device Operation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but still buggy at times I thing about returning but a lot of updates Been dropping sense I purchased it and it has improved!
I would recommend this to a friendAlexa show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound material and construction but the touchscreen bad
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JoseR! Thank you for your feedback on the Amazon Echo Show 11. I'm sorry to hear you're experiencing touchscreen issues despite appreciating the sound quality and construction. Touchscreen problems can often be resolved by cleaning the screen, restarting the device by unplugging it for 30 seconds, or checking for software updates in Settings. If these steps don't improve performance, there may be a hardware issue with your unit. I appreciate you sharing your experience with the device's build quality and audio performance!
Still like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't play song requested unless purchase Amazon Music.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Hunnieb! Thank you for your feedback on the Echo Show 11. I understand your frustration about not being able to play requested songs without purchasing Amazon Music.
The Echo Show 11 is designed to work with Alexa and can play music from various sources. While Amazon Music is the primary integrated service, you have several options to enjoy music on your Echo Show 11 without purchasing an Amazon Music subscription:
Free Music Options:
Amazon Music Free: You can access a free, ad-supported tier of Amazon Music that includes thousands of stations and top playlists without a subscription
Spotify: Link your free or premium Spotify account through the Alexa app and ask Alexa to play music from Spotify
Apple Music: Connect your Apple Music subscription if you have one
Pandora: Link your Pandora account (free or premium) for streaming
iHeartRadio: Access free radio stations through iHeartRadio
TuneIn: Listen to live radio stations and podcasts
To Link Music Services:
Open the Alexa app on your mobile device
Go to More and select Settings
Select Music & Podcasts
Select Link New Service and choose your preferred music service
Follow the on-screen instructions to link your account
Set your default music service if desired
Once linked, you can say "Alexa, play [song/artist] on Spotify" or whichever service you've connected. You can also set a default service so you don't have to specify it each time.
If you continue to experience issues accessing music services you've already linked, you can reach Amazon Customer Support 24/7 at 1-888-280-4331 for additional assistance.
I hope this information helps you enjoy music on your Echo Show 11. Thank you for your feedback!
BUYERS BEWARE - price match is a LIE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review IS about Best Buy and their price match LIE!!!! THIS item is on sale. I am within the “price match guarantee” time frame. I used Best Buy bucks and THEY REFUSE TO PRICE MATCH!! SHAME ON YOU BEST BUY!! Maybe next time…I’ll rethink where I buy!!
No, I would not recommend this to a friendsmart display
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One drawback I’ve noticed is that the touchscreen can have a delay or slow to respond, which makes navigating menus or tapping options a little frustrating. It would also be nice if the device came with a simple remote control for volume and power, especially when using it across the room or when hands are messy while cooking. most controls are through voice commands, side buttons, or the touchscreen, which works fine.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, Maggie. Thank you for your feedback on the Echo Show 11. We appreciate you sharing your experience with the touchscreen responsiveness and your suggestion about a remote control. If you're experiencing slow or delayed touch responses, here are a few troubleshooting steps that may help: 1. Restart your Echo Show 11 by unplugging it from power, waiting 30 seconds, and plugging it back in. 2. Ensure your device software is up to date by going to Settings → Device Options → Check for Software Updates. 3. Check that your Wi-Fi connection is strong, as a weak connection can cause lag when loading content or navigating menus. 4. Verify that Voice View (the built-in screen reader) has not been accidentally enabled, as this accessibility feature changes how the touchscreen responds to gestures — you can disable it by going to Settings → Accessibility → Voice View. Regarding your suggestion for a remote control, the Echo Show 11 is primarily designed for hands-free voice control through Alexa, which works great when your hands are busy — for example, while cooking, you can simply say "Alexa, volume up" or "Alexa, turn off" without needing to touch the device. The device also has physical volume buttons on the side for quick adjustments. Additionally, you can use the Alexa app on your smartphone as a convenient way to control your Echo Show 11 from across the room.
If the touchscreen delay persists after trying these steps, Amazon Customer Support is available 24/7 for further assistance at 1-888-280-4331. Thank you for your feedback, and we hope this information helps!
Echo Show 11
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love being able to have everything at connected to just one. We use it as a digital picture frame as well.
I would recommend this to a friendExcellent upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the original echo sho. We couldn’t stop noticing at how great of a screen this one has and how much better of a sound system this one has.
I would recommend this to a friendAmazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife as a gift and she loves it. she uses it while she’s cooking. one of the best purchases i’ve made
I would recommend this to a friend
