Customer Ratings & Reviews

Hello ClintonS! Thank you for your feedback on the Echo Show 8. I'm sorry to hear you're experiencing slow response times, device confusion, and setup difficulties. To improve performance, ensure all Echo devices have strong Wi-Fi connections and are running the latest software by checking Settings in the Alexa app. Give each Echo device a unique name to prevent cross-talk, and consider adjusting wake word sensitivity or using different wake words for nearby devices. For simplified use with elderly users, enable accessibility features like tap-to-Alexa for text-based commands, create Routines that combine multiple actions into single voice commands, and enable Follow-Up Mode so Alexa listens for additional requests without repeating the wake word. Restart all devices by unplugging for 30 seconds if synchronization issues persist. I hope these steps help improve the experience.

Hello, Miles. Thank you for taking the time to leave a review on the Echo Show 8. We want to clarify that the Echo Show 8 continues to offer a wide range of Alexa features at no additional cost, including setting alarms and timers, playing music and podcasts, making video and voice calls, controlling compatible smart home devices, checking the weather, shopping, and much more — all without a subscription. The optional Alexa+ subscription unlocks an enhanced set of advanced AI-powered features, such as more natural, conversational interactions and deeper integrations with third-party services. This subscription is entirely optional, and the core Alexa experience you know and love remains available without it. We hear your concern about the value of this model, and we want to assure you that the Echo Show 8 is designed to deliver a rich, hands-free experience right out of the box. If you have any additional questions or need assistance with your device, Amazon Customer Support is available 24/7 at 1-888-280-4331.

Hello! I'm sorry to hear you're having difficulty setting up and fine-tuning routines on your Echo Show 8. Routines can sometimes be tricky to configure, but with the right steps, you can get them working exactly the way you want. Here's a comprehensive guide to help you set up and troubleshoot your routines:

Setting Up a Routine on Your Echo Show 8:

Open the Alexa app on your smartphone
Tap More (bottom right) and select Routines
Tap the "+" icon to create a new routine
Give your routine a name, then set:
When this happens (the trigger): Choose from voice command, a scheduled time, a smart home event, an alarm, or a sunrise/sunset trigger
Add action (what Alexa does): Add one or more actions such as playing music, announcing something, controlling smart home devices, setting the thermostat, and more
Tap Save when finished

Troubleshooting Common Routine Issues:

Routine Not Triggering:
Make sure the trigger phrase doesn't conflict with a built-in Alexa command
Check that the routine is toggled ON in the Routines list in the Alexa app
Ensure your Echo Show 8 is connected to Wi-Fi and the Alexa app is up to date

Actions Not Executing Correctly:
Review each action in the routine to confirm the correct device is selected — especially important if you have multiple Echo devices
For smart home actions, make sure the devices are properly connected and responsive in the Alexa app before adding them to a routine
Try deleting and recreating the specific action that isn't working correctly

Scheduled Routines Not Running on Time:
Verify the correct time zone is set on your Echo Show 8: Go to Settings > Device Options > Time Zone
Double-check AM vs. PM settings when scheduling

Voice-Triggered Routines Not Responding:
Make sure the trigger phrase is distinct and not too similar to other commands
Try rephrasing the trigger to something more unique

Update the Alexa App and Device Software:
Keeping both updated ensures the latest bug fixes and routine features are available
On your Echo Show 8: Go to Settings > Device Options > Check for Software Updates

Restart Your Echo Show 8:
Unplug the device from power, wait 30 seconds, and plug it back in — this can resolve many routine execution issues

If you continue to experience difficulty getting your routines set up correctly, Amazon Customer Support is available 24/7 at 1-888-280-4331 and can walk you through the process step by step.

Thank you for your feedback, and I hope these tips help you get your Echo Show 8 routines running smoothly. Have a great day!