Customer Ratings & Reviews
- Model:
- B09BZZ3MM7
- SKU:
- 6522377
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Fire TV Cube's overall performance, ease of use, and speed as significant advantages, making it a substantial upgrade over previous streaming devices. Many appreciate the voice control functionality and flawless streaming capabilities. While the device is praised for its features, some customers have expressed concerns regarding the price and remote control durability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Buy. Dies everything and tgen some. My favorite about this is the speed. No more dag!
I would recommend this to a friend - Pros mentioned:Voice control
NO BUFFERING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to the Fire stick Cube with great results. No buffering and easy voice control.
I would recommend this to a friend - Pros mentioned:Speed
3rd gen cube
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much faster, more responsive than 1st one i had. Will relegate that one to the bedroom
I would recommend this to a friend Complete junk...AVOID
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is GARBAGE. ONLY the Prime video app works. Every other 3rd party streaming app that I downloaded had audio sync issues. After spending 5-10 minutes fiddling with the sync controls you can get it almost perfect but as soon as you turn off the cube all of your settings are lost. All of the 3rd party apps are noticeably dimmer/darker than the Prime app or the same 35d party app running on my 5 year old Roku stick. This is supposedly WiFi 6e but running speed tests from the cubes own menu show that the best I could get on WiFi is 91 mbps which is slower than its pathetic 100 mbps ethernet port. Updates to the cube's firmware fail 90% of the time. When you can get the updates to work they don't fix anything. Did I ,emtion the nonstop barrage of Amazon ads getting pumped onto my screen? Don't spend money on this. Buy a new Roku or Apple TV box instead. I promise you will be much happier. I'm going to see if I can return this and if not, it will be more e-waste in the landfill.
No, I would not recommend this to a friendDon't buy old tech!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The RJ45 port is only 100mbs, slow in terms of todays standard, also locked up all the time. I returned and got a google TV streamer with 1000mbs port.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello! Thank you for sharing your experience with the Fire TV Cube. I'm sorry to hear about the frustrations you encountered — both the 100Mbps Ethernet port limitation and the frequent lockups are understandably significant pain points, especially given today's connectivity standards.
For most streaming use cases including 4K HDR content 100Mbps is technically sufficient, as even the most demanding 4K streams typically require 25–50Mbps. However, if you have a high-speed internet plan and multiple devices on your network, the bottleneck can become noticeable, and it's a fair criticism of the hardware specification.
Regarding the Frequent Lockups: For anyone still using the Fire TV Cube and experiencing lockups, here are some steps that can help resolve the issue:
Restart the Device — Go to Settings > My Fire TV > Restart, or unplug the power cable, wait 30 seconds, and plug it back in.
Clear App Cache — Go to Settings > Applications > Manage Installed Applications, select problematic apps, and choose Clear Cache.
Free Up Storage — Uninstall unused apps to ensure the device has adequate storage and memory headroom.
Check for Software Updates — Go to Settings > My Fire TV > About > Check for Updates to ensure the latest firmware is installed.
Factory Reset — As a last resort, go to Settings > My Fire TV > Reset to Factory Defaults to restore the device to its original state.
If these steps do not resolve persistent lockup issues, Amazon Customer Support is available 24/7 at 1-888-280-4331 and can assist further.
Thank you for your feedback it's genuinely valuable in helping others make informed decisions. I hope your Google TV Streamer is serving you well! Have a great day!
Horrible experience.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the fire cube in July of 2024. Shortly after it was past its returnable date unless I do the big inconvenient manufacture return it staryed doing weird glitch stuff like showing bright red static screen while then showing the actual picture then back to red static. It goes offline all the time and everytime it gets an updaye it forces a log in to all my streaming services saying it's a new device. My disneyplus.com has locked me out because it keeps seeing new device every couple of weeks to which I have to call disneyplus.com tech support to verify it's actually my cube in my home. Dont waste your money on this cube.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BenjaminSaylor! I am so sorry to hear that you are having these issues with your Fire TV Cube. This is our premium streaming device that should have a premium experience along with it. Your device is functioning in a way that none of our Fire TV Cubes are supposed to. I know you mentioned that you are currently out of the exchange policy with Best Buy so I would recommend contacting Amazon Customer Support at 888.280.4331 for additional troubleshooting if you haven't already as there are a few troubleshooting steps they may recommend that could resolve your issue. They can also discuss what options are available to you otherwise. A typical software update (which we do to ensure that you have the latest patches for resolving any glitches and continuously improve upon your experience) should not require you to log back in to your apps and services every time. I apologize again for the trouble you are having and I hope we are able to resolve your issue and get you the premium experience you should be having with your Fire Cube. Thank you again for your time and I hope you have a great day!
Alexa Cube
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift for all my family my kids love not having to worry about the remote
I would recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like most things made by Amazon, it’s so so. All their stuff is cheaply made and only seems to work good for a week before bugs crashing and lagging occurs.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love. Use it to download my apps and watch all my favorite shows.
I would recommend this to a friend - Pros mentioned:Streaming
Fire cube
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved over previous box. Great for tv and streaming.
I would recommend this to a friend Poor picture quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfied with the picture quality. I also have Roku on the same TV and the picture is outstanding. With the Cube the pic is snowy on some channels. Same channels on Roku, no problem.
No, I would not recommend this to a friendNot all that special
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this had some extra features that a regular firestick didnt have, unless Im using it wrong dont really see a difference. Just stick with a firestick.
No, I would not recommend this to a friend- Pros mentioned:Streaming
Best cube ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Amazon streaming device I’ve owned
I would recommend this to a friend Amazon cube
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be able to process faster than 100mbps. Too much buffering
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MaryO, thank you for your feedback on the Fire TV Cube. I am sorry to see you are having issues with buffering. To resolve most streaming issues:
Restart your Fire TV Cube.
Clear app data for Fire TV Cube apps.
Restart your home network devices (for example, modems and routers).
Connect to Ethernet with the included Ethernet-adapter if possible.
Use a High-Speed HDMI cable for streaming titles in 4K Ultra HD.
I hope this information is helpful. Have a great day!
The Cube?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason these do not work for me, think it's the TV but for now I'll just do without.
I would recommend this to a friendAmazon Fire TV Cube
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item to store - didn't need this product
No, I would not recommend this to a friend3gen cube vs 4gen cube
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More or less the same as the 3gen Vey disappointed of the out hdmi i only got sound no picture when i plug my nintendo switch
No, I would not recommend this to a friendLack of support for kids profile
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not support kids profile. It defeats the purpose of having a new better one.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Cube Calm
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, provides clearer picture, less buffering than Firestick 4K.
I would recommend this to a friend product purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great customer service item just didnt work as the way i wanted it to
No, I would not recommend this to a friend