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Customer Ratings & Reviews

$39.99

Customer reviews

Rating 4.4 out of 5 stars with 516 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the product's strong overall performance, speed, and its user-friendliness, including how easy it is to set up and use. However, a notable concern among customers is the limited app availability, with some users unable to download applications. Additionally, there have been reports of connectivity issues, specifically problems with Wi-Fi connections.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 516 reviews
  • Rated 5 out of 5 stars

    tv user

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable and does what it is supposed to do. Easy to install. Easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Never again!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one will freeze up during the shows while we are watching, can not use the remote to power off everything to restart the system and it's happens everyday. I wish I could return it, but this started happening and I am pass the return date!

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello nolimit1,
      Thank you for your feedback on the Fire TV Stick 4K Select. I am sorry to hear the device is freezing and the remote is not working. If your Firestick remote isn't turning on your TV, first check and replace the batteries, then unplug and restart both the Firestick and the remote. If that doesn't work, you can try re-pairing the remote by holding the Home button for 10 seconds, or perform a remote reset by holding the Back, Home, and Left directional buttons for 15 seconds, followed by re-pairing. For persistent issues, you may need to check the remote's equipment control settings on the Firestick or reset the Firestick itself. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. AmazonDevices

  • Rated 4 out of 5 stars

    Excellent service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. Tge staff had product knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire Stick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was fine!! Was easy to use and.the gentleman that waited on me was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fireworks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The firestick hd is very good and i recommend it..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fire stick review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I dislike about this product is that you cannot add carriers to the fire stick on the select when it goes to add an unknown carriers is blocked so I purchased this item and return it and went and brought another one that was more upgraded

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi MONICAS,

      Thank you for taking the time to share your experience with the Fire TV Stick 4K Select.

      We understand the frustration of discovering a limitation after purchase. To help clarify, Amazon currently offers several Fire TV Stick options, each with different capabilities:

      Fire TV Stick HD — Best for basic 1080p streaming with Wi-Fi 6 and 8GB storage
      Fire TV Stick 4K Select — Essential 4K streaming with Wi-Fi 5, 8GB storage, and HDR10/HDR10+ support
      Fire TV Stick 4K Plus — Cinematic 4K streaming with Wi-Fi 6, Dolby Vision, Dolby Atmos, and 8GB storage
      Fire TV Stick 4K Max — Our most powerful option with Wi-Fi 6E, 16GB storage, Dolby Vision, Dolby Atmos, Enhanced Alexa Voice Remote, and support for NVIDIA GeForce NOW cloud gaming

      The 4K Select is designed as a streamlined, essential streaming experience, which means some advanced features and app flexibility available on the higher-tier models may not be included. If you're looking for more storage, broader app support, and premium audio/video features, the Fire TV Stick 4K Max would be the best fit.

      We're glad you were able to find an upgraded model that works better for your needs! If you have any questions about your new device, we're always here to help. AmazonDevices

  • Rated 5 out of 5 stars

    At the sale price, i couldn't resist!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Firesticks were on sale for around $21, so I bought a couple just to have in case I needed them, as I currently have several in my house and shop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fire stick so far is working good. The price was affordable for 4K.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it but i have one for 20 dolars an them i got a second one an that was 39 how cam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very simple setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup and straight forward, easy interface. The remote isn’t complicated at all so it’s easy for my mom to pick up and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire Stick.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many more program options with this Fire Stick for your tv experience.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Firestick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a very hard time installing it to my TV I had to reboot twice. Call in twice to Amazon

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      My Assistant

      I'd be happy to help you respond to a customer review, Brenda! Could you please share the review you'd like me to respond to? I'll draft a response following your preferred format.

      SSSSS

      Firestick

      Amazon - Fire TV Stick 4K Select (newest model) Streaming Device, streaming in 4K, AI-powered search, 8GB, free & live TV - Black @ BestBuy ‐ 3 days ago

      Had a very hard time installing it to my TV I had to reboot twice. Call in twice to Amazon

      NarrissiaMullinsWilbert

      My Assistant

      Here's a draft response for this review:

      Dear NarrissiaMullinsWilbert,

      Thank you for taking the time to share your experience with the Amazon Fire TV Stick 4K Select. We're sorry to hear that the setup process was frustrating and required multiple reboots and calls to our support team. That's certainly not the seamless experience we want for our customers.

      The good news is that once the initial setup is complete, your Fire TV Stick 4K Select should provide a smooth and enjoyable streaming experience going forward. Here are a few tips to help ensure optimal performance:

      Make sure your Fire TV Stick is running the latest software by going to Settings > My Fire TV > About > Check for Updates.
      Ensure your Wi-Fi signal is strong near your TV for the best 4K streaming quality.
      Take advantage of the AI-powered search feature to easily find your favorite shows and movies across apps.

      If you experience any further issues, please don't hesitate to reach out to us at 1-888-280-4331 or through the Amazon app — our team is happy to help.

      Thank you again for your feedback, and we hope you enjoy your new Fire TV Stick 4K Select! AmazonDevices

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    I don't know what to put here

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV works great it's very bright and doesn't take up much space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Favorite Store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is my number 1 store customer service is always pleasant . No hassels with returns I recommend everyone to shop at my favorite store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Amazing Fire TV Stick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our television viewing options were markedly expanded with this easily installed apparatus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire TV stick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, good quality. A complete device to enjoy it with your TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service at its best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent and the product good . The store was clean and the people were very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire stick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional.I love Best Buy never a bad experience.The Customer Service is very phenomenal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire stick!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great!! Love love love the fire stick… will be getting another soon!!!

    I would recommend this to a friend
  • Cons mentioned:
    App availability

    Rated 1 out of 5 stars

    Developer options no longer available. FAIL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't realize when our 2yr old firestick crashed we'd have to deal with a locked down new version. You can no longer sideload apps to the firestick!!! The backlash has been so intense that Amazon has shutdown new reviews on its own website! As an alternative, we ordered the ONN 4K streaming box for under $20 from another retailer. Although the ONN has the it's own caveats, we are quite pleased with it and can't complain for the price. The ONN remote is similar to the googletv remote, which doesn't include a play/pause button. It has a limited app store, but sideloading IS available on the ONN device. B Goodbye Firestick!

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi krylos,

      Thank you for sharing your detailed feedback about the Fire TV Stick 4K. I understand your frustration with the changes to developer options and the inability to sideload apps on the newest model—especially when this was an important feature for your use case.

      I want to acknowledge that this change has impacted users who relied on sideloading capabilities for their streaming setup. While Amazon has made adjustments to the platform's security and app ecosystem, I recognize that this doesn't address the needs of users like yourself who valued the flexibility of developer options.

      Your feedback about this feature removal is important, and I want you to know that customer input like yours helps inform product development decisions. While I can't promise immediate changes, these concerns are being heard.

      I understand you've already found an alternative solution with the ONN 4K streaming box that better meets your needs for sideloading apps. While we're sorry to see you move away from Fire TV devices, I appreciate that you took the time to share your experience and reasoning—it provides valuable insight into what matters most to our technically-savvy users.

      If you ever decide to revisit Fire TV products in the future and there are other features or concerns we can address, we'd welcome the opportunity to serve you again. AmazonDevices