Customer Ratings & Reviews

Hello RodrigoL,

Thank you for sharing your feedback on the Fire TV Stick 4K Select. I'm sorry to hear that you're experiencing difficulties downloading apps and encountering storage limitations with the device.

The Fire TV Stick 4K Select comes with 8GB of storage, which can fill up more quickly than expected, especially with multiple apps, app data, and cached content. This can prevent new app downloads and affect overall performance. Here are some steps that might help free up space:

Clear cache from Settings > Applications > Manage Installed Applications, then select individual apps and clear their cache
Uninstall unused apps to free up storage space
Delete downloaded content you no longer need
Restart the device by unplugging it for 30 seconds and plugging it back in

If you're finding that 8GB isn't sufficient for your needs, you might want to consider the Fire TV Stick 4K Max, which offers 16GB of storage—double the capacity—and may better accommodate your app requirements.

If these steps don't resolve the issue or if you continue to experience problems downloading apps, I recommend contacting Amazon Customer Service at 1-888-280-4331 or through your Amazon account for further assistance.

We appreciate your feedback as it helps us understand when storage capacity may not meet customer needs.

Hello DebraL! Thank you for your feedback on the Fire TV Stick 4K Select. I'm sorry to hear about the slow performance when starting movies and adding apps.

Here are some quick troubleshooting steps to improve speed. Check that your device has a strong internet connection by going to Settings > Network. Restart your Fire TV Stick by unplugging it for 30 seconds, then plugging it back in. Clear app cache by going to Settings > Applications > Manage Installed Applications, select the app, and choose Clear Cache. If you have many apps installed, uninstall ones you don't use to free up storage. Finally, ensure your software is up to date in Settings > My Fire TV > About.

I hope this helps improve your streaming experience!

Hello Pelonstake. Thank you for your review. For enhanced security, only apps from the Amazon Appstore are available for download. Registered developers are still able to sideload. I hope that helps and have a great day!

Dear Pfunk06,

Thank you for sharing your feedback on the Fire TV Stick 4K Select. I understand your frustration—sideloading has been a valued feature for many users, and changes to that functionality can feel like a step backward, especially if it was part of why you chose the device.

Amazon has been making updates to the Fire TV platform focused on security and performance optimization, and we recognize that these changes impact users who relied on third-party app flexibility. Your feedback on this is noted and appreciated.

That said, if you're looking for more flexibility and power within the Fire TV lineup, here are some other options worth considering:

Fire TV Stick 4K Max (2nd Gen) — Offers 16GB of storage (double the 4K Select), a faster processor, Wi-Fi 6E support, and the Ambient Experience feature. The additional storage and processing power provide a smoother, more capable experience overall
Fire TV Cube (3rd Gen) — The most powerful Fire TV device available, with a built-in speaker, hands-free Alexa, an Ethernet port for wired connectivity, and the fastest processor in the Fire TV family. It also supports HDMI input, allowing you to control your cable box and other devices through Alexa
Fire TV Stick HD — If you're looking for a budget-friendly option for a secondary TV and don't need 4K, this is a solid, straightforward streaming device

Each model offers a different balance of performance, features, and price. We appreciate your honesty and hope you find the right fit.

Hello Dougp,
Thank you for your feedback on the Fire TV Stick 4K. I'm sorry to hear about the frustration you're experiencing with the back button closing out of the DirecTV app. This is a common issue that can often be resolved with a few troubleshooting steps.

The back button behavior within streaming apps like DirecTV is typically controlled by the app itself rather than the Fire TV Stick hardware. Here are some steps that may help resolve this issue:

Make sure the DirecTV app is updated to the latest version by going to Settings > Applications > Appstore > Automatic Updates and ensuring it is turned on, or manually checking for updates.
Clear the DirecTV app cache by navigating to Settings > Applications > Manage Installed Applications > DirecTV > Clear Cache, then relaunch the app.
Restart your Fire TV Stick 4K by going to Settings > My Fire TV > Restart.
Uninstall and reinstall the DirecTV app to ensure you have a fresh installation with the most current version.
Check for Fire TV software updates by going to Settings > My Fire TV > About > Check for Updates, as system updates often include fixes for app compatibility issues.

I hope this information helps, and thank you for your feedback.

Hi JaleesaG,

Thanks for sharing your experience with the Fire TV Stick 4K Select. I'm sorry to hear you're experiencing glitching issues with playback stopping or loading indefinitely on certain apps - and it's frustrating that you've confirmed it's device-specific by testing the same apps on your other TV.

Since the issue appears to be isolated to this particular Fire TV Stick, here are some troubleshooting steps that often resolve streaming glitches:

Quick fixes to try:

Restart the Fire TV Stick by unplugging it from power for 30 seconds, then plugging it back in
Check for system updates in Settings > My Fire TV > About > Check for Updates
Clear app cache for the problematic apps in Settings > Applications > Manage Installed Applications > [select app] > Clear Cache
Ensure the Fire TV Stick has adequate ventilation and isn't overheating (move it away from the TV if it's tucked behind)
Try using the included HDMI extender cable if you're plugging directly into the TV port

If these steps don't resolve the glitching, this could indicate a hardware issue with the device. I'd recommend contacting our support team at 1-888-280-4331 - they can run diagnostics and arrange a replacement if needed.

Thanks for taking the time to share this detailed feedback.