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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 6377 reviews

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 307 Showing 6,121-6,140 of 6,377 reviews
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slower than I thought it would be. Takes a long time to switch between apps. My 4 year old Roku is more responsive.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My Fire TV Lesson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It moves a lot slower than the 4 and the pictur title is not as good as the 4

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello CarolynM,

      The Fire Stick plugs into your televisions HDMI Port and gives you fast streaming in Full HD. It includes Alexa Voice Remote with power and volume buttons. You can stream 500,000+ movies and TV episodes by downloading your favorite services. Tens of thousands of channels, Alexa skills, and apps - Including Netflix, YouTube, Prime Video, Disney+, Apple TV, and HBO Max. Subscription fees may apply depending on what you wish to stream. You can also watch your favorite live TV, news, and sports with subscriptions to SLING TV, YouTube TV, and others. Use the Guide button to see what's available and when.

      The Fire Stick also gives you access to over 20,000 free movies and TV shows from apps like IMDb TV, Tubi, Pluto TV, and more. You can listen to music with Amazon Music, Spotify, Pandora, and others. Subscription fees may apply. The Alexa Voice Remote lets you use your voice to search and launch shows across apps. All-new preset buttons get you to favorite apps quickly. Plus, control power and volume on your TV and soundbar if you’ve got one, with a single remote! I'm sorry for any issues you are having with it moving slower or having a more difficult picture. If you are still having these issues, my suggestion would be to try a few troubleshooting steps first:
      1. Check that you have a strong internet connection 2.-Wi-Fi switch: Use the switch to turn off/on the internet connection to your Fire TV device.
      -Reboot Fire TV: Use this option to restart your Fire TV device from the Wi-Fi troubleshooting page on the device.
      If the connection issue persists try the following:
      -Use the connectors and cables that came with your Fire TV device.
      -Confirm that you are using a Wi-Fi password and not an Amazon account password.
      -Store your Fire TV out of enclosed areas such as closets that block your Wi-Fi signal.
      -Restart your Fire TV device and any home network devices like modems or routers. If issues persist, you can reach Amazon Customer Service 24/7 at 1-888-280-4331. I hope this information helps, have a good day! AmazonDevices

  • Rated 1 out of 5 stars

    Stream TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't use Alexa for commands. Can't use on/off control and volume. Is the worst purchase I ever made. I more likely will cancel my subscription. Not satisfied with my purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Defective remote

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on August 1st. Remote stopped responding and working before thanksgiving. I’ve tried everything from resetting it to trying it on other tvs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a traveling partner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t meet expectations Bought to use on a extended hotel stay Won’t hold information over night forced to program every day

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    FireStick vs Roku? No comparison.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing that the Fire Stick died just after the return window closed. We have a couple Roku’s, so I figured I’d try the Fire Stick, just to see. What a mistake. I guess I’m getting another Roku.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Remote lasts only months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why do these remotes die after less than a year? All of our tv remotes are several years old and they still work. And why does it cost more to buy a replacement remote than it does to buy a whole new Firestick?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Turns off on it's own

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some odd reason the firestick will restart on it's own after it's been used for a while. I can't even keep track of how often or after how long its been used because it happens at random times and this happens to both of the firesticks I have purchased at this time from Best Buy

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello evie85033! I am terribly sorry for the trouble you are having with your Fire Sticks turning off on their own. That is definitely not the typical function a customer should be having with these devices and I recommend either seeing if they can be exchanged or contacting Amazon Customer Support at 888.280.4331 to see if they are still under warranty. I can understand how frustrating this can be and hope that either of those two options assists in replacing your devices or updating them so this does not happen any further. Thank you for taking the time to provide feedback and I hope you have an awesome day! AmazonDevices

  • Rated 2 out of 5 stars

    Returned it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it. Spent 2 hours trying to set it up and then it didnt have the chanels i wanted. Ease of use is terrible. Ill take the Ruko anyday

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    meeh

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the device is kinda slow to respond but it works anyway

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Firestick Vs. Roku

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not happy with the Firestick especiallywhen compared with ROKU products. Returned the Firestick and purchased a the ROKU EXPRESS

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible UX, think twice before getting one

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate how slow is the response between the device and the UI, UX is definitely horrible, stay away from this, roku works way better!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No voice command

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned, wanted the voice one and this one didn't have that

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Best Buy & Geek Squad Membership experien

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy & my membership to Geek Squad proved worthless along with them wanting an additional charge of over $100 to come out and set it up. Paid the neighbors kid $50 and I’m good to go. Wouldn’t recommend Best Buy or the Geek Squad anymore.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitchy hate the fire system just go with Apple or roku

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a brief period, it would connect, then quite. This happened several times. Kind of wonder if i got a "refab" one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RIPOFF

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ripoff............... ........................

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fire stick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote does not work- very disappointed. Second time I have had to return something this year that didn't work. Last time it was a tv

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Firestick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t ever buy anything from Best Buy I’m o bought 2 firesticks on cyber Monday I still never got a call or my purchase yet I bought 2 of them please don’t ever buy from this company they are horrible horrible people and salespeople

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Blk/white

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 30 days the screen turned blk/white, it's a defective item

    No, I would not recommend this to a friend