Customer Ratings & Reviews
- Model:
- B08C1W5N87
- SKU:
- 12007051
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
None
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret that I have not begun to utilize this product yet.
I would recommend this to a friendThinking of Purchasing a Different Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an updated review of this product. I have had this for three months and it worked great with no lagging. Suddenly, it is unable to update and shows an error message. There should be no problem with a product that had minimal usage.
No, I would not recommend this to a friendPoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get the remote link to my tv like the old one
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi hump, I am very sorry to see the experience you are having with your Alexa Voice Remote and Fire TV Stick. Here are some troubleshooting tips that may steer you in the right direction.
Try using your remote between each step.
Replace the batteries in your remote. For best performance, alkaline batteries are recommended.
Move your remote closer to your Fire TV device, within 10 feet (3 m).
Restart your Fire TV by unplugging the device or going to Settings. Once you're on the home screen, press and hold the Home button on your remote for 10 seconds.
If you have seven controllers paired, remove one of them before attempting to pair another.
Use the Fire TV app to pair your remote. Download the Fire TV app on your mobile device and follow the steps in Use the Fire TV App to Pair Your Remote.
If you're still having issues, Reset Your Fire TV Remote and then try pairing it again. I hope this is helpful. We appreciate your feedback. Have a great day!
NOT GOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked on my TV for a week and nothing thereafter. Have to return it yet again
No, I would not recommend this to a friendOutstanding
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flawless performance from both the Fire Stick and the remote. Straightforward to add apps and to use (elderly parents have had no trouble accessing everything they want), and no problems of any kind so far. We were a little worried by some of the reviews about glitchy streaming and awful battery life with the remote, but we haven't had any issues. Our experience so far (about a month) has been outstanding.
I would recommend this to a friendNo Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get it to work,probably because my tv isn't a smart tv I tried to get help from the geek squad to no avail
No, I would not recommend this to a friendDefective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think my fire stick is defective. The power cable doesn’t work when connected to the TV. The YouTube app doesn’t work it continues to buffer. It’s not my internet connect Because The Amorim Prime app works perfect
No, I would not recommend this to a friendPoor results from Amazon Fire Stickers
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire TV Stick did not last long b4 it stopped working. Luckily, I dropped by the store and y’all had an extra remote control in a basket. Took it home and it worked. P
No, I would not recommend this to a friendStopped working after just a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this remote for a year and the power button and the volume button are not working anymore. I changed the batteries and reset the remote, no help. Do not wast your money.
No, I would not recommend this to a friendTerrible customer service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not work. The customer service at Best Buy was terrible.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JohnH,
We are sorry to hear that you are not pleased with your Fire TV Stick 3rd Generation. The device requires a current Amazon Account and connection to Wi-Fi. If you are unsatisfied with Best Buy, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331!
Hope that helps!
Disappointing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 lasted a month tried to return was told only 15 day return policies, disappointing to know best buy is rhe worst buy,because if it breaks after 2wks u r screwed will not shop at best buy again
No, I would not recommend this to a friendMy fire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get it to work on my TV my HDMI port kept saying to connect something when I already had it plugged in.
No, I would not recommend this to a friendLoni Goddard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its not working at all. plug it all in and set according to instructions, and it doesn't connect.
No, I would not recommend this to a friendFaulty Firestick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working the tv that it’s plugged into. Changes the tv in another room that it’s not hooked up to
No, I would not recommend this to a friendTerrible purchases
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well for about a week. I purchased it at the same time I bought my Toshiba fire tv. Will be returning both. And yes, I’ve tried every trick in the book. Would not recommend either one of these devices
No, I would not recommend this to a friendDont buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works. Its fine. But every week or so it stops working and you have to reset the whole thing
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback on the Fire TV Stick 3rd Gen. I’m sorry to hear of the issues you are experiencing. If resetting the Fire TV Stick is not working, and you are still experiencing issues, try these troubleshooting steps: 1. Restart your Fire TV device. Use the power cord or adapter included with your device to plug the Fire TV device. This ensures Fire TV has access to enough power. 2. Let the device sit for 25 min (turned on) or until the screen changes. 3. If possible, try with and without an HDMI adapter or extender. 4. Make sure that you're using a high-speed HDMI cable. 5. Try using a different HDMI port. 6. For HDMI hubs, try plugging the Fire TV device directly into the TV. 7. Confirm that your TV is HDCP-compliant. Review the video-cable section of the TV owner's manual. 8. If possible try using a different TV. You can factory reset the Fire TV Stick if you haven't already done so. If these steps don’t fix the issue you are having, you can reach Amazon Customer service 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this information helps, have a great day!
amazon fire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as a gift so I can't rate it until after the hoilidays. Merry Christmas
I would recommend this to a friendKnow What You Need
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was mislead by sales associate. Was told it was what I needed. It wasn’t.?
No, I would not recommend this to a friendAnnette Dowdy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried several times and read directions but could not get it to work
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello AnnetteaD! I am so sorry you are having difficulty getting your Fire Stick to work. While we do try to make the Quick Start guide and instructions on screen able to assist as best as we can, it sometimes could be an unseen issue out of your control that may be the problem. I would definitely love the opportunity to see if we can help you resolve whatever that may be so you can begin enjoying your Fire Stick. I would recommend calling 888.280.4331 to speak with Amazon Customer Support to have them troubleshoot the setup with you. If they can't fix the issue, then they can help in seeing what options you have available. Thank you so much for taking the time to provide feedback and I hope you have a fantastic day!
Not a good experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay But the customer service at Best Buy is tha worst
No, I would not recommend this to a friend