Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 12100269
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Cons mentioned:Remote control
Make the remote larger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok, I only wish the remote was larger. It is not user friendly for anyone with arthritis.
I would recommend this to a friend Slightly Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I received after the first stopped working. It worked well for a few day but the on off feature stopped working on this one!@ I can turn the set on/off using the Alexa voice feature and decided to use it this way instead of having to return and get yet another one.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello! I'm sorry to hear about the experience you are having with the Fire TV Stick 4K Max. It sounds like you may need to reset your Fire TV Stick 4K Max remote. 1. Unplug your Fire TV from the power supply and HDMI input, then wait 60 seconds. 2. Press and hold the Left button, Menu button, and Back button at the same time. Hold them for 12 seconds. 3. Release the buttons and wait 5 seconds. 4. Remove the batteries from your remote. 5. Plug in your Fire TV and wait until you see the screen that says that the remote can’t be detected. 6. Put the batteries back in your remote. 6. Press the Home button. When the LED indicator blinks blue, your remote is paired successfully. If it's not paired, press the Home button for 10 seconds. If these steps do not help, and you are still having functionality issues you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful, thank you!
Do not want captions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but I cannot get rid of the subtitles/closed captions , no matter what I try.
I would recommend this to a friendAmazon Fire Stick 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase a fair price. Still learning how to use the device to its full potential.
I would recommend this to a friendFirestick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says it does! Functions properly. Good buy.
I would recommend this to a friendRebooting nightmare.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly restarts and boots. Then it gets stuck in a boot loop where you have to unplug it from everything and start over. That's buys an hour before it starts again. Buying a nividia shield.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi LolaK,
Thank you for sharing your experience with the Fire TV Stick 4K Max. I'm truly sorry to hear that you're dealing with constant restarts and boot loops – that's an incredibly frustrating issue, especially when you have to unplug everything and start over only to have it happen again within an hour. That's definitely not the reliable streaming experience you should be getting from this device.
The persistent boot loop issue you're describing suggests there may be a hardware defect or a serious software malfunction. Before you make the switch to another device, I'd like to offer a few potential solutions:
Try a factory reset (if you can access settings before it reboots)
Ensure the device isn't overheating by checking that it has adequate ventilation
Try using a different power adapter and USB cable, as insufficient power can cause restart issues
Check if there's a pending software update that might resolve the stability issue
However, I completely understand if you've already tried troubleshooting and are ready to move on. If you'd like to pursue a replacement or refund, please contact our support team at 1-888-280-4331. They can help determine if this is a defective unit and arrange a replacement.
We appreciate you taking the time to share this feedback, as it helps us identify and address quality issues.
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is worth it for the 30($) I paid. Isn’t as fast other devices I have at home but works good
I would recommend this to a friendMy new firestck 4k max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product works very well.i bought it to replace an older one Much faster and much more memory. Somewhat harder to setup.
I would recommend this to a friendBasura
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ni siquiera me deja programarlo y te manda a servició técnico y claro en amazon no te respode nadie son solo preguntas estupidas Dinero tirado a la basura
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device has not improved the reception in my home.
No, I would not recommend this to a friendDecent for light streaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this stick. Not much better than previous generations, and the new OS updates could disable all future side-loaded apps.
No, I would not recommend this to a friendLove it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing, although it freezes sometimes and has to be restarted
I would recommend this to a friendFire stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is helpful but not always easy to use. It has different controls than my other TV controllers.
I would recommend this to a friendFirer stick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This part Would not work on My tv have other tv will try to see if it work their also is not easy to install will have to call the manufacturer
No, I would not recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good and reasonable cost! Defiantly worth buying and trying better than Roku
I would recommend this to a friendTemp solution
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It starts go shut off by itself after awhile, get what u pay for ...just get a smart tv
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Denise! Thank you for your review of your experience with your Fire Stick. I am sorry to hear that yours is beginning to shut off on its own. This is definitely not the typical experience that our customers have with our products. It sounds as though your device may be experiencing a bug of some sort. You can troubleshoot this by navigating to Settings>Device and Software>About>Check for Updates. If there are any updates pending, it will download and restart your device. If this does not resolve your issue or you do not have any pending updates, I would recommend reaching out to Amazon Customer Support directly at 888.280.4331 to troubleshoot further. We would love the opportunity to resolve your issue and improve your experience with your Fire Stick. Thank you so much for your time and I hope you have a great day!
It's okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my tvs in my house we use firesticks or fire tv. My only gripe is the firesticks at least once a week i have to restart because it freezes up. When it works it's great only does 60hz as well not 120 i also looked at the cube and it as well only does 60 so mine as well buy this one as it's less expensive
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi controller, thank you for providing feedback on the Fire TV Stick 4K Max. I am sorry to see you are having freezing issues with the device. Here are some troubleshooting steps: Unplug the Fire TV Stick power cord or adapter. Wait three seconds. Plug it back in again. To stop it from freezing, clear your cache in "Settings" → "Applications" → "Manage Installed Applications" → select an app. Press the rewind button to clear. Update your Fire TV Stick in "Settings" → "My Fire TV" → "About" → "Check for System Update". If this information does not help, you can reach Amazon Customer service 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this information helps, thank you!
- Cons mentioned:Lag
So-so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I somewhat enjoyed this product but only to a certain extent. The lag on this fire stick and its compatibility with Hulu it what I was not happy about. So much that I actually returned the product and went with an Apple TV instead.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Fire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for the value of total cost . Easy to set up
I would recommend this to a friend Fire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, but it doesn’t even have a sleep timer. Even paired with my Alexa it won’t turn off the Tv. I wish I had known that I would have ordered an older version. I can’t tell any difference between this one and the one I paid half as much for.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi NatashaH,
You can fix this by creating a routine in your Alexa App with the device! Go to settings and routines and input what times you are wanting the TV to turn off!
For any further questions, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331.
Hope that helps!