Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 12100269
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Don't order online
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire stick is fine, on line order fine, picking this up from store that's where it all went wrong. There is no online pick up, you have to stand in line with everyone who is buying in store. Would have been faster to just grab one of the shelf. Then when I make a comment to the man in the front his response was I should just buy in store. Bad customer service. Might as well go to Amazon next time. Live and learn.
No, I would not recommend this to a friendMarketing tool for amazon.com
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a marketing device for Amazon. 4K image less than ideal, YouTube does not work as it should with this Amazon device. Please do yourself a favor and stay clear of this product. No one buys a product to serve as a marketing tool for any company.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi VictorM,
We are sorry you are not enjoying the Fire TV Stick 4K Max. The Youtube App is available and does work on this device. To have an optimal experience, you can either download it via the Amazon App Store on your TV, or use the Silk browser on the device to view your preferred content.
If you need assistance installing the Youtube App on the Fire TV Stick 4K Max or have additional questions, please call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.
Hope that helps!
Issues with stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months of usage I started having issues. The volume would go off or you would get kicked out of what you was watching back to the Home Screen.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Bigmike! Thanks so much for your review and feedback on your experience with your new Fire Stick! I am so sorry to hear that your device is having issues. Sometimes these issues can be resolved via a software update. You can check to see if you have any updates pending by navigating to Settings>Device and Software>About>Check for Updates. If there are any pending updates, it will download and install and then possibly restart your device once or twice. If this does not resolve your issue, I recommend you contact us directly at Amazon Customer Support at 888.280.4331 for further troubleshooting. I hope this gets you the assistance you need to improve your experience and thank you again for your time! Have a fantastic day!
Doesn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device would not work in my minivan as advertised.
No, I would not recommend this to a friendBroken Firestick
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firestick wont Load after 1 year. SAD IVE TRIED EVERYTHING
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BrianR! I am so sorry that your FireStick seems to no longer be functioning. I would recommend contacting Amazon Customer Support at 888.280.4331 for further troubleshooting and to explore what options are available to you. Thank you so much for your time and I hope we are able to resolve your issue quickly for you. Have an awesome day!
Roku all the way !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As with anything Amazon .... cheap and slow and not reliable !
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear AverageJane,
Thank you for sharing your feedback about the Fire TV Stick 4K Max. We notice this is your second review expressing dissatisfaction with Amazon devices, and we take your concerns seriously.
While we respect your preference for Roku, we want to address the specific points you've raised about the Fire TV Stick 4K Max:
Regarding speed and reliability:
The 4K Max features our most powerful processor
Wi-Fi 6E capability for faster streaming
16GB storage (double the previous generation)
However, if you're experiencing performance issues, there might be:
Network connectivity factors affecting performance
Settings that need optimization
System updates that could help
We'd welcome the opportunity to help resolve any specific issues you're encountering. Our customer support team is available 24/7 to assist with troubleshooting or answer any questions.
No fire in the fire stick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fire stick malfunctioned it would not work after countless days trying to get it to work and watching you tube it just didn’t work
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi KSDG, I am sorry to see that your Fire TV Stick 4K Max has stopped working. I would like to provide some troubleshooting in order to get your device up and running again.
1. Replace the batteries in your remote.
2. Use the power cable and adapter included with your Fire TV device. If you lose your Fire TV device power cable or adapter replace them with Amazon branded equipment to ensure compatibility.
3. Unplug the power cord from your device or wall outlet for several seconds then plug it back in.
4. Press the source or input button on your remote and ensure your TV input matches the name or number of the HDMI port your Fire TV is plugged into (often located on the back of your TV).
5. Use an HDMI cable rated for high speed (you can purchase this separately).
6. Unplug your Fire TV from your HDMI hub (if you're using one) and plug it directly into your TV's HDMI port. If these steps do not help and you are still disappointed with the device you can reach Amazon Customer service 24/7 for assistance at 1-888-280-4331. I hope this information helps, have a great day!
Not good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon Fire sticks and TV's always have issues. I don't recommend.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi msajaja, thank you for providing feedback on the Amazon Fire TV Stick 4K Max. I am sorry to see you have had a negative experience so far. Unfortunately with the information given, I won't be able to provide any troubleshooting. Feel free to reach out to Amazon Customer Support 24/7 at 1-888-280-4331 so we can assist as best as possible. Thank you again and have a great day!
Straight garbage.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having wi-fi connectivity with this thing every since i bought it. Native apps from my tv play well but soon as i go to the firestick it says no wi-fi network. Hate i wasted my money on this. Nothing but a headache. Wish i could rate it with no stars.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello! Thank you for leaving a review. I am sorry you are having Wi-Fi issues with the Fire TV Stick 4K Max. I have some recommendations to try and help fix the issue. First, check the network status on the device. To do this, go to settings, select network, find your network name, and press the play/pause button on your remote to see the network status and follow the recommended steps. I also recommend restarting your modem/router if that doesn't help. Unplug the modem and router, wait one minute, plug the modem back in first, wait for the lights to turn on and for it to connect to the internet, then plug in your router and wait for the lights to turn on. If these steps do not help, and you are still having connectivity issues, call Amazon customer service at 1-888-280-4331 for assistance. They are available 24/7. I hope this information is helpful. Thank you!
Freego TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not actívate the fire tv to freego tv and i have three
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello CarlosO! Thank you for your feedback regarding Freego TV and the Fire TV Stick 4K Max. I need to inform you that Freego TV is not officially supported on the Amazon Fire TV Stick platform and is not available through the Amazon Appstore. While some users attempt to sideload this application, we cannot provide support for unofficial apps as this could compromise your device's security. Instead, I'd recommend exploring the many streaming apps that are officially supported on your Fire TV Stick 4K Max through the Amazon Appstore, which offer similar content through secure, supported channels. I hope that helps, have a great day!
Remote died.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving two stars, because out of three I ordered only two are working. The power button will not turn the TV off.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello StephenR! I am terribly sorry for the trouble you are having with one of your three devices. If you are outside of your exchange/return period at the location you purchased this at, I would recommend you contact Amazon Customer Support at 888.280.4331 to troubleshoot further and see if they can resolve your issue and provide you with the experience you're having with your other two. Thank you so much for providing insight to your experience with the Fire Sticks and I hope you have a terrific day!
Amazon fire stick review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, is good to watch live tv and sports around the world in different language.
I would recommend this to a friendA Big Pain to set up and then it went Out!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I changed from Roku streaming stick to Fire stick and from the beginning we had a hard time setting it up. My son-in-law and daughter both have one so lots of experience with the product. Finally set it up and it lasted 3 days and that was it. Returned and went back to Roku
No, I would not recommend this to a friendScreen turn black
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good product. The screen turn black all the time super annoying.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear Titi,
Thank you for taking the time to share your feedback about the Fire TV Stick 4K Max. I'm sorry to hear you're experiencing issues with the screen turning black.
This issue can often be resolved through a few troubleshooting steps:
Check your HDMI connection is secure
Try using a different HDMI port on your TV
Ensure your Fire TV Stick is receiving adequate power
Update your device's software if available
If you're still experiencing problems, our customer service team would be happy to help resolve this issue. You can reach us at 1-888-280-4331 or through your Amazon account support page.
We stand behind our products and want to ensure you have the best possible streaming experience.
Amazon fire stick problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Amazon fire stick didn't work well my TV screen kept freezing up and I couldn't go to anything else
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello meangreen739! I am so sorry to hear you are having trouble with your Fire Stick. One bit of troubleshooting I would recommend is to check to see if there are any updates pending. It may be held up in one causing this freezing issue. You can check this by going to Settings>Devices and Software>About>Check for Updates. You can also do a factory reset to this device from this menu as well and try to reset it back up to see if this improves anything for you. If none of this works, I would recommend contacting Amazon Customer Support at 888.280.4331 to troubleshoot further and to see what options you have available to you. I do hope this helps improve your experience some and that you have an awesome day!
Mehhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the $. Programs are tough to access and options aren’t great. Service skips often
No, I would not recommend this to a friendbroken amamzon prime app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broken amazon prime app. Amazon diagnosed it as an issue with the app. cleared the cache, deleted data, reset to factory, re-installed the app. Did not work. less than 60 days old. Gotta get another one.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MarkD,
We are sorry to hear about your devices issues. If you need further assistance, don't hesitate to call us. You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
poor performans and poor wifi connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor performans and poor wifi connection, I wanna return it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello KenanD,
Thank you for your feedback on the Amazon Fire TV Stick 4K. I am sorry to hear your performance and Wi-Fi issues. Here are a few things to try and correct the issues: To fix a slow Fire Stick 4K, start by rebooting the device and your router. Next, uninstall unused apps, clear app caches, and update the Fire Stick and apps to free up resources and improve performance. If issues persist, connect via an Ethernet cable for a more stable connection. If you are still having issues with the Fire TV Stick, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you!
Wrong one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item after I realized that I would have to go through Amazon for all of the subscriptions we already had on Google. We purchased a Google streaming device that works with all of our current subscriptions.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Buyer,
The Amazon Fire TV Stick 4K Max has so much more to offer than the Google streaming stick. Yes, you would have to download and log into the apps you wished to use on the Fire TV Stick 4K Max, like Netflix, that require a subscription. The device would have prompted this during set up. You would not have been going through Amazon, you would have been downloading apps or signing up for streaming you wished to use on the device.
Hope that helps!
Tv remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend to purchase this item It’s so bad Try to navigate online nothing don’t work
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello PCGQ. Thank you so much for your time and feedback of your Fire Stick. I am sorry to hear that you are not finding it easy to use at all. There are numerous Help features embedded into the setup of your device as well as in the Settings. There is a Help icon that gives a lot of tips and tricks and ways to troubleshoot. Also, the microphone button on the remote allows you to do quite a bit of navigation directly by using Alexa. You can just hold down the button and say what you are trying to do. Lastly, you can also always contact Amazon Customer Support directly at 888.280.4331 for further assistance. We would love the opportunity to help improve your experience. Thanks again for your time and have an awesome day!