Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 12100269
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Disappoint with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One young lady pointed out where a firesticks could found.
I would recommend this to a friendLost effort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not connect it to my television. Returned it to the store.
I would recommend this to a friendWorst Firestick Ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended because Wifi 6E upgrade is not worth it to spend extra $, better to buy regular 4k version
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello and thank you for your review and feedback on your Fire Stick 4K Max. I am sorry to hear that you think this is the worst Fire Stick as this is our flagship model. It is only $10 more and offers not only the WiFi 6E support as you stated but also has a faster processor than the 4K model, has double the storage, and also has Fire TV's Ambient Mode feature which offers 1500+ free images and artwork to be used in standby mode to turn your TV into a work of art, for example. It also comes with the Enhanced Alexa Voice Remote which has some extra button controls. While the 4K model is a fantastic choice for streaming platform, this model offers quite a bit more for a small increase in price. I hope this helps shed some light on some features you have with your model so you can have a better experience with it. Thanks again for your time and feedback and I hope you have a fantastic day!
Deceptive Advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the 3 free items with purchase is misleading as this is not offered if bought in store. Also customer service was not helpful in resolving the issue so I will return the item.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Miche,
We are sorry your are not satisfied with your Fire TV Stick 4k Max. Streaming subscriptions are sold separately and require forms of payment. If you need further assistance with the device you can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Na
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t work and very badddddddddddddddddddd dddddddddddddddddd
No, I would not recommend this to a friendSimple?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two. My friend who has Direct TV tried to connect his and couldn't. We called Best Buy but the wind up was that we could pay to have a Best Buy rep come out and hook it up. I returned both. For people who know what they are doing with these items, I'm sure it's a win.
I would recommend this to a friendMissing parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its missing the freaking cord thankfully i had the old one. Next time i will buy from Amazon
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi SatisfiedCustomer,
We hope you were able to get your Fire TV Stick 4K Max up and running!
The following should've been present in the box: Fire TV Stick 4K Max, Alexa Voice Remote Enhanced, power cable and power adapter, HDMI extender cable for Fire TV Stick 4K Max (2nd Gen), 2 AAA batteries, and the Quick Start Guide.
If you have any further questions or issues, call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Disappointed in Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is great hiwever my disappointment is with Best Buy, the item came with 2 free gifts which i did not get and when i rrached out to customer support i was not provided any help
I would recommend this to a friendNot what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User Interface is not necessarily intuitive, coild not get access to the local channels without a subscription. Already have an Apple TV so did not need it at the end.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DragonDad, thank you for your feedback on the Fire TV Stick 4K. We are sorry to hear you were not pleased with our product and happy you found a better solution for your home. Thanks and have a great day!
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not used yet, it was a gift for Mother's Day until then I can do the rating
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi AshleyA,
We hope you enjoy the Fire TV Stick 4K Max! It is the first-ever streaming stick with Fire TV Ambient Experience, which lets you display over 2,000 pieces of museum-quality art and photography on your TV!
Fire TV Stick 4K Max also has 16GB of storage, double that of Fire TV Stick 4K and our other streaming sticks, for even more apps, games and downloads.You can stream more than 1.5 million movies and TV episodes. Watch your favorites from Netflix, Prime Video, Disney+, Max, and more, plus listen to millions of songs. Subscription fees may apply!
If you have any questions about set up or want to talk through it with us, you can reach out to Amazon customer service. We are available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Di not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work does not work with directv dont buy. Trust me
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DonnaF! Thanks for reaching out and for the review of your Fire TV Stick 4K Max. You should be able to use the Fire TV Stick 4K Max with Direct TV. Here are the steps to do so: 1. Once you register your Amazon Fire TV device and connect it to the internet, add the DIRECTV app. 2. Search for DIRECTV in the Amazon App Store. 3. Select Get to install the DIRECTV app. 4. Select Open to start the app. Make sure you have your DIRECTV credentials ready so you can sign in. If you need further assistance, please reach out to Amazon customer service at 1-888-280-4331. Thanks and have a great day!
nothing special as compare to any other sticks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not 4k, and consistent connectivity to work for streaming, that selling point for all unnecessary services
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Nimeshp, thank you for providing feedback on the Fire TV Stick 4K Max. I am sorry to see you have been disappointed in your experience thus far. If your Fire Stick isn't playing 4K, the most likely reasons are: your TV might not be set to 4K resolution, your HDMI cable might not be 4K compatible, your internet connection might not be fast enough, or the content you're trying to watch might not be available in 4K on the streaming app you're using; to troubleshoot, check your TV settings, ensure a high-quality HDMI cable is used, verify your internet speed, and make sure the content you're selecting is offered in 4K within the app. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you again, wishing you a Happy Holidays!
Firestick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If im being completly honest this firestick is junk. Half the time it might play movies and the other half the movies will buffer. No its not my wifi because ive tested it and wifi is 600mbps.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JacobM,
Sorry, that you're experiencing issues with streaming content on your Fire TV Stick 4K Max device and it keeps buffering. Is this happening with a particular app or all? Have you tried connecting to a different network like a mobile hotspot? Just questions to think about, lets see if I can help...
Here are some troubleshooting you can try:
-Check that your Fire TV is on the latest software version. To check for updates, go to Settings and then My Fire TV or Device & Software.
-Restart your Fire TV. You can restart from Settings or unplug the power adapter for 1 minute, and then plug it back in.
-Restart your modem and router. To restart your devices:
Unplug your modem and router for 30 seconds.
Plug in your modem first and wait for the lights to turn on and for it to connect to the internet.
Plug in your router and wait for the lights to turn on and for it to connect to the internet.
If you are still having issues, you can reach Amazon Customer Support 24/7 on the device. You can reach them at, #1-888-280-4331. I hope this information helps. Have a great day!
Went into loop after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3 weeks then went into loop and wouldn't connect to remote. After hours of tech support Amazon replaced it under warranty. Best Buy refused to help because it was outside their 15 day return window.
No, I would not recommend this to a friendFallo
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solo duró unos meses y ya no quiere funcionar cambie los cables pensando que era otra cosa y resulta que era el control
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello EnocH,
Tuvo una inconveniencia con su Fire TV Stick 4K Max, pensó que el problema estaba en el control y no en los cables. Es frustrante cuando pasan estas cosas, especialmente después de poco tiempo de uso. Si está dentro el primer año que compró su dispositivo tiene garantía con Amazon, puede llamar servicio al cliente 1-888-280-4331 podrá resolver este asunto. Espero que esto le ayude. Tenga un gran día!
How difficult could it really be?!?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work….cannot get it hooked up to either of my TV’s that I tired keeps giving me an error message saying cannot update please unplug from power source and try again later.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello ValS! I am terribly sorry that you haven't had any success setting up your Fire Stick. We do try to make the setup as seamless and intuitive as possible so that you can be up and running in minutes but sometimes just can't have every possible scenario covered in the event something goes wrong with the setup process. As this can be due to a number of different issues that we can't troubleshoot through your review posting, we would definitely love the opportunity to assist further via Amazon Customer Support at 888.280.4331 to see if we can help you get past whatever is preventing you from being able to get all setup and working properly. Thank you so much for taking the time to provide your feedback and I hope we can get you the resolution needed so you can begin enjoying your new Fire Stick. Have a terrific day!
Defective first stick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first firestick I purchase was defective and had to return the same day. The second one is working fine so far
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Music, I am very sorry to see that you had to return a defective Fire TV Stick. I understand how frustrating that can be. We appreciate you providing the feedback as we are always looking to improve devices. I sincerely apologize and hope you have a wonderful day!
Purchase delivery 3 days late
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My product didn't come on time it was 3 days late went to store 2 times
I would recommend this to a friendDon't recommend - glitchy product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started glitching after 30 day return period. Gets a black screen every 16 seconds or so. Have reloaded software and still failing.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello TimC. I'm sorry to hear about the issue you're experiencing with your Fire TV Stick 4K Max.
When you start or stop streaming in 4K Ultra HD, your TV screen may flicker or turn black for a few seconds.
* Restart your Fire TV device.
* Use the connection equipment that came with your device.
* Confirm that any A/V receivers or sound bars connected to your Fire TV are on the correct input. You can also connect your Fire TV device directly to your TV.
* Disconnect your Fire TV from the HDMI port then plug it back in.
* Try replacing your HDMI cable or HDMI hub (not included) with a new one.
* Use a High-Speed HDMI cable (not included) for streaming titles in 4K Ultra HD.
* Match your remote's source or input button to the HDMI port that your Fire TV is plugged into.
* Turn HDMI-CEC Device Control off and then on again:
Go to Settings on your Fire TV.
Select Display & Sounds.
Select HDMI-CEC Device Control to turn it off and then on again.
* Cycle the available resolutions on your Fire TV device by pressing and holding the Up and Rewind buttons together for five seconds. Allow your device to cycle through all available resolutions. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you for your feedback!
- Pros mentioned:Overall performance, Storage
great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the ordinary Fire TV Stick, more storage, and great performance
I would recommend this to a friend