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Customer reviews

Rating 4.8 out of 5 stars with 3931 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are positive about the overall performance, ease of use, and speed of this product, frequently highlighting how simple the setup process is. Users also appreciate the high-quality 4K streaming capabilities and the inclusion of modern Wi-Fi 6 support at a fair price point. However, some customers are negative about the remote control, noting that it lacks backlighting for nighttime use, and others have expressed concerns regarding compatibility with certain streaming services.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 3,931 reviews
  • Rated 3 out of 5 stars

    Remote Not Working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My remote quit playing so why i gave and rating low

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not connect UNLESS I used the extension adapter...which was not needed mechanically but was the only way.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fǐre stick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are pleased with the newer fire stick ours quit working so we had to buy another one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Smart device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very good if yiu sont have smart tv. With that you can play different app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Fire Stick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply instilation not glitches to usb port on tv and power outlet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Use to play game pass and works great. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for the money we paid for the device. I would recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Fire stick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal got it on sale.. I'm not good with electronics so I was happy about that it wasn't complicated

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi KisaJ, thank you for taking the time to review the Amazon Fire TV Stick 4K! I’m really happy to hear that you enjoyed using the device and found the setup to be easy. It’s great to know that the Fire TV Stick 4K meets your expectations and adds value to your viewing experience. We appreciate your support and hope you have a wonderful day! AmazonDevices

  • Rated 4 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has minimal short comings, but overall the device is appropriate for normal usage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fire stick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an okay item ,but it tends to freeze at moments

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello, NormaP. Thank you for taking the time to leave a review of the Fire TV Stick 4K. If you are experiencing the device freezing in a certain application, I recommend clearing the data and cache. To do this:
      - Go to Settings on your Fire TV Stick.
      - Select Applications.
      - In Manage Installed Applications, select the app that you are experiencing freezing with.
      - Select Clear Cache, and then Clear Data.
      If these steps do not help and you are still experiencing this issue, I recommend reaching out to Amazon Customer Support 24/7 at 1-888-280-4331. We appreciate your feedback and hope these steps are helpful. Have a great day! AmazonDevices

  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good buy and the space upgrades was needed also think it could be a bit more user friendly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Firestick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good product, it has access to a lot of features and viewing options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazon Fire Stick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved wifi connectivity, and less buffering. Doesn't lock up like the older fire stick.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marginally better than the early edition Fire Stick 4k that it replaced. Remote would not control TV volume however, the TV remote easily controls the Fire Stick.

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello, Arby. Thank you for taking the time to leave a review, and I am sorry to hear about the issues you are having with the Fire TV Stick 4K remote. I have some recommendations to try and solve your issue. First, I would check the TV settings within the Fire TV Stick 4K. You can do this by going to Settings, Equipment Control, and selecting Manage Equipment. Select "Change TV" and choose the TV manufacturer to ensure the correct IR codes are being sent. If that does not work, I recommend repairing the remote. Go to Settings, Controllers and Bluetooth Devices, and select Amazon Fire TV Remotes. Select the remote and follow the on-screen prompts. If these steps do not help, and you are still having functionality issues, you can call Amazon customer service, available 24/7 for assistance with the device. You can reach them at 1-888-280-4331. I hope this information is helpful. Thank you! AmazonDevices

  • Rated 3 out of 5 stars

    Good unless you are using Disney Plus

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fire TV platform. The only downside is they still have not fixed the Dolby Atmos sound issue in Disney+ app if you go to watch anything that is in Dolby Atmos on Disney+ app you cannot hear the audio.

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello Phil! Thank you so much for providing feedback on your experience with your Fire Stick. We have communicated this feedback up internally and recommend that you contact Disney Plus regarding this because it is only happening with their software and no one else's. There are constant updates to our system to improve stability and customer experience as well as from 3rd party developers for their apps. You can also contact Amazon Customer Support at 888.280.4331 for further troubleshooting. Thank you again for your time and feedback and I hope you have a terrific day! AmazonDevices

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's works well so far. I use it for traveling and it connects easily with the hotel wifi.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as intended when I bought it for myself!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the package early. It was wrapped professionally.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Home page doesnt stay on, will turn into black

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the home page won't stay on, it will auto-turn off into a black screen if not used, I have called Amazon, and they aren't listening to what I asked for. I want that screen to stay on, not turn into a black screen when not used. it's not the same as Roku which always stays on the home page on TV.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi SuvSmiley, thank you for taking time to provide feedback on the Fire TV Stick 4K. I can definitely understand your frustration with this. It sounds like the device is going into sleep mode due to inactivity. Currently, the Fire TV Stick doesn't support a native setting to turn off the sleep mode. This feature is in place to prevent potential "screen burn-in." If you'd like to provide additional feedback, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you again for your feedback, hope you have a great day! AmazonDevices

  • Rated 4 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent works well, would like usb port to be in s angle

    I would recommend this to a friend