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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3931 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are positive about the overall performance, ease of use, and speed of this product, frequently highlighting how simple the setup process is. Users also appreciate the high-quality 4K streaming capabilities and the inclusion of modern Wi-Fi 6 support at a fair price point. However, some customers are negative about the remote control, noting that it lacks backlighting for nighttime use, and others have expressed concerns regarding compatibility with certain streaming services.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 3,931 reviews
  • Rated 4 out of 5 stars

    Jt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4K is a good stick but i still woukd recommend the 4K max for the added storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Firestick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The firestick works great it only buffer a couple two time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great 4K stick!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 4K stick makes my mom's old TV look new! Better interface than Roku.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not watmm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it had the,alexa button it didnt only had a .microphone button it doesn't work with my echo show 8

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello, LucyR. Thank you for taking the time to leave a review on the Fire TV Stick 4K. I am sorry to hear about the issue you are experiencing with the device. While the Fire TV Stick 4K remote shows a microphone instead of the Alexa icon, the device still uses Alexa. If you have any questions or need further assistance with the device, I recommend contacting Amazon Customer Support at 888-280-4331. Thank you again, have a great day! AmazonDevices

  • Rated 3 out of 5 stars

    First Fire Stick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first fire stick, and it is taking me some time getting use to it. I definitely do not like the hour glassing that occurs while watching a football game or movie even though I purchased a monthly subscription for a live TV package.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with TV but only works through the HDMI

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MAYBE I NEED A BETTER-QUALITY FIRE TV STICK I WILL CHECK AROUND

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it . More storage than the original and a good price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have to use my warrent already

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this one on the 75in Sharp tv after 3weeks it went out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad Firestick.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Firestuck didn’t work after a few months. We bought another one and it wouldn’t work either. We returned it And got Roku.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ok, but…….

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad remote. Kept burning up batteries. Otherwise ok.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast Response in connection and it is good quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Defective Firestick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item did not fully work. Will not synch to turn TV on and off.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello, Newlaptop. Thank you for taking the time to leave a review on the Fire TV Stick 4K. I am sorry to hear about the issue you are experiencing and would like to recommend some steps to try and help solve the issue:
      1. Go to settings on your Fire TV and then select Equipment control.
      2. Select Manage equipment and scroll down to TV and then select change TV. Follow the on-screen guide to set the Fire Stick to the manufacturer of the TV.
      If you have any questions or need further assistance with the device, I recommend contacting Amazon Customer Support at 1-888-280-4331. Thank you again, have a great day! AmazonDevices

  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Impatient survey request

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating if for being rush requested for an opinion. if this one works as well as the others I have purchased, then it is OK. Dipsticks send me a survey request days after I had purchased and give NO time for it to be installed, used, tested. it was for a seldom used guest room TV.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mrs virginia ford williams

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The applances are working as expected. It is great.

    I would recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi VirginiaW777magic,

      Thank you so much for taking the time to share your positive feedback on the Fire TV Stick 4K Plus! We're thrilled to hear that your device is working as expected and that you're having a great experience with it.

      The Fire TV Stick 4K Plus offers excellent features including AI-powered Fire TV Search, Wi-Fi 6 support, and access to a wide range of free and live TV content, so it's wonderful to know you're enjoying what it has to offer. We hope it continues to provide you with seamless streaming and entertainment for years to come!

      If you ever have any questions or need assistance, please don't hesitate to reach out. AmazonDevices

  • Rated 1 out of 5 stars

    Too many glitches!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freeze up, needs rebooting often. Not near as reliable as the old fire stick. Only upgraded because my remote quit on the old one and a replacement remote didnt make sense because the whole fire stick upgrade was not much more.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi JAMESB,

      Thank you for taking the time to share your feedback about the Fire TV Stick 4K Plus. I'm sorry to hear you're experiencing frequent freezing and reliability issues that require constant rebooting – that's definitely not the experience we want you to have with our newest model.

      It's particularly frustrating that you upgraded from your old Fire Stick (which sounds like it was more reliable) and are now dealing with these glitches. Your device should be performing better, not worse, especially given the 4K Plus's improved specifications.

      Here are a few troubleshooting steps that may help:

      Try unplugging the Fire Stick from power for 30 seconds, then plug it back in for a full restart
      Ensure your Fire Stick is plugged directly into a wall outlet using the included power adapter (not a TV USB port, as this can cause power-related issues)
      Check for any pending software updates in Settings > My Fire TV > About > Check for Updates
      If you're using Wi-Fi 6, try temporarily switching to a 2.4GHz or 5GHz band to see if connectivity is contributing to the freezes

      If these steps don't resolve the frequent freezing, please reach out to our support team at 1-888-280-4331 or through the Fire TV app. They can help troubleshoot further or discuss replacement options to get you a device that works reliably.

      We appreciate your feedback as it helps us improve our products. AmazonDevices

  • Rated 2 out of 5 stars

    Amazon firestick and remote

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote did not work. Called Amazon with serial number information and they confirmed fire stick was a copy not authentic. Manager was nice enough to give me a refund for my time and trouble.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay Steam Link alternative

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a budget steam link device using moonlight. Its not bad for the price but is a bit of a hassle to set up. Not quite as streamlined as id like.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay device, it runs rather slowly however. Stuttering in some apps

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sluggish navigation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, but has slugglish navigation due to a lack of CPU power. If you want a smart tv stick that has more power and is smoother, just buy the better version of this stick.

    No, I would not recommend this to a friend