Customer Ratings & Reviews

Hi VirginiaW777magic,

Thank you so much for taking the time to share your positive feedback on the Fire TV Stick 4K Plus! We're thrilled to hear that your device is working as expected and that you're having a great experience with it.

The Fire TV Stick 4K Plus offers excellent features including AI-powered Fire TV Search, Wi-Fi 6 support, and access to a wide range of free and live TV content, so it's wonderful to know you're enjoying what it has to offer. We hope it continues to provide you with seamless streaming and entertainment for years to come!

If you ever have any questions or need assistance, please don't hesitate to reach out.

Hi JAMESB,

Thank you for taking the time to share your feedback about the Fire TV Stick 4K Plus. I'm sorry to hear you're experiencing frequent freezing and reliability issues that require constant rebooting – that's definitely not the experience we want you to have with our newest model.

It's particularly frustrating that you upgraded from your old Fire Stick (which sounds like it was more reliable) and are now dealing with these glitches. Your device should be performing better, not worse, especially given the 4K Plus's improved specifications.

Here are a few troubleshooting steps that may help:

Try unplugging the Fire Stick from power for 30 seconds, then plug it back in for a full restart
Ensure your Fire Stick is plugged directly into a wall outlet using the included power adapter (not a TV USB port, as this can cause power-related issues)
Check for any pending software updates in Settings > My Fire TV > About > Check for Updates
If you're using Wi-Fi 6, try temporarily switching to a 2.4GHz or 5GHz band to see if connectivity is contributing to the freezes

If these steps don't resolve the frequent freezing, please reach out to our support team at 1-888-280-4331 or through the Fire TV app. They can help troubleshoot further or discuss replacement options to get you a device that works reliably.

We appreciate your feedback as it helps us improve our products.

Hello, Newlaptop. Thank you for taking the time to leave a review on the Fire TV Stick 4K. I am sorry to hear about the issue you are experiencing and would like to recommend some steps to try and help solve the issue:
1. Go to settings on your Fire TV and then select Equipment control.
2. Select Manage equipment and scroll down to TV and then select change TV. Follow the on-screen guide to set the Fire Stick to the manufacturer of the TV.
If you have any questions or need further assistance with the device, I recommend contacting Amazon Customer Support at 1-888-280-4331. Thank you again, have a great day!

Hi RajaramanS,

Thank you for taking the time to share your feedback about the Fire TV Stick 4K Plus. We're sorry to hear that the device wasn't working properly and that you experienced issues during use.

We understand how frustrating it can be when a streaming device doesn't perform as expected, especially with a newer model. While we're disappointed that the Fire TV Stick 4K Plus didn't meet your needs, we appreciate that you gave it a try and respect your decision to return it.

Your feedback is valuable and helps us understand customer experiences with our products. If you decide to give Amazon streaming devices another chance in the future, we'd be happy to help ensure you have a better experience.

Hi LeaciaT,

We are sorry to hear you are not enjoying your Fire TV Stick 4K. To ensure that your Fire TV Stick 4K is functioning optimally, please check the wifi connection and account credentials are inputted correctly. We would love to help you if you wish! You can call Amazon customer service, available 24/7 for assistance. You can reach us at 1-888-280-4331!

Hope that helps!

Hi TanyaB,

We are sorry about your experience. If you need further assistance or have questions about the remote, please call us! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hello Owner! Thank you so much for your feedback! We are always working hard to improve upon the customer experience through feedback such as yours. While the Alexa Voice Remotes that come with this device does not have backlit keys, we do offer a sold separately Alexa Voice Remote Pro that has this feature as well as numerous other benefits in the event that you would like to look into and take advantage of those options. Thanks again for your valued feedback and I do hope that you have an amazing day!

Hello VictorIF! Thank you so much for your valued feedback and time as we are always working to improve upon the customer experience based on feedback like this. The Fire Stick is set to automatically select what is the best available frequency based on distance from your router and amount of devices currently using the 5Ghz frequency in your home. One way to try to fix this is to restart your router. This typically reprioritizes the devices on your network and may help in getting your Fire Stick to pick it up. I presume that by 5G that is what you meant. You can also always reach out to Amazon Customer Support at 888.280.4331 for further troubleshooting as well. I do hope this helps resolve your problem and that you have a terrific day!

Hello BS09,
Thank you so much for taking the time to share your experience with the Fire TV Stick. I completely understand how frustrating it can be when you're trying to set up your new device and running into difficulties with the apps. It's especially disappointing when you can't find an easy way to get immediate help over the phone.

We really appreciate your feedback about wanting more accessible phone support. I'd love to help you resolve these app issues so you can start enjoying your Fire TV Stick. You can reach our customer service team at 1-888-280-4331 for personalized assistance 24/7

Thanks again for letting us know about your experience – it helps us improve our products and services for all customers.

Hi RaymondS,

We are happy to hear you are enjoying the Fire TV Stick 4K! This device offers access to over 300,000 free movies and TV episodes from popular ad-supported streaming apps like Fire TV Channels, Amazon Freevee, Tubi, and Pluto TV! If you have any further questions, call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hello Grizz57! Thank you so much for taking the time to provide feedback on your experience with our Fire Stick 4K! I am glad you got a nice deal on this device! I am so sorry for the misunderstanding of exactly what live programming is available for each area. One thing that you can do to access your live local programming is via a live service subscription through services and apps such as Hulu Live, YouTube TV, or Sling TV. While those services do require subscriptions, they do give the full experience of streaming a cable service provider. In addition to this, you can access a wide plethora of free live programming through apps like PlutoTV and there are even select markets with free Live Local news and weather available via the News app. These are all just the tip of the iceberg of what one can do with a Fire Stick as well! There are thousands of movies and shows available with an immense amount of them all being free. Also, if you do have a cable service provider, we have access to apps like DirecTV Stream and Xfinity that you can use. There are games available for download and via our Luna cloud based gaming service. And with Alexa fully integrated into this, you can use your voice and remote to control your smart home services through brands like Ring or Blink amongst many others. I hope this gives you a small taste of the many ways you can utilize the terrific priced value you got on your Fire Stick and that you have an improved experience the more you dive into your options. Thanks again for your feedback and I hope you have an amazing day!