Customer Ratings & Reviews

Hello Dreday. Thank you for your feedback on the Amazon Fire TV Stick 4K Select. I understand your disappointment with the changes in the newest model compared to previous versions. Amazon continuously updates Fire TV devices with enhanced security features to protect customers from potentially harmful applications and ensure a safe streaming experience. While some advanced customization options may have changed, the Fire TV Stick 4K Select offers robust security measures, AI-powered search capabilities, access to thousands of apps through the Amazon Appstore, and seamless streaming in 4K quality with support for free and live TV content. The device is designed to provide a secure, user-friendly streaming experience with regular software updates that enhance performance and protect your personal information. You can still customize your home screen, download apps from the Amazon Appstore, and enjoy all the entertainment features Fire TV offers. If you have specific concerns about functionality or features you're missing from previous models, I hope this clarifies that the changes prioritize your security and overall device experience.

Dear FIREFLOES,

Thank you for sharing your feedback about the Amazon Fire TV Stick 4K Select. I'm truly sorry to hear that you've had such a disappointing experience with this device and that it hasn't met your expectations.

I understand how frustrating it is when a product doesn't deliver the streaming experience you were hoping for, especially with a newer model that should provide reliable performance. Your dissatisfaction is completely valid, and I genuinely want to understand what went wrong so we can help make this right.

We'd really appreciate the opportunity to learn more about the specific issues you encountered with the Fire TV Stick. Whether it's performance problems, connectivity issues, interface concerns, or other technical difficulties, our support team is ready to work with you to troubleshoot and resolve these problems. In many cases, we can address issues through software updates, settings adjustments, or other solutions that can significantly improve your experience.

Please reach out to our support team so we can help turn this around for you. Your feedback is important to us, and we're committed to ensuring you have a positive experience with our products.

Thank you for taking the time to share your concerns.

Hello Michael! Thank you for your feedback on the Fire TV Stick Select. I'm sorry to hear about your disappointment with this device and that it hasn't met your expectations. The Fire TV Stick Select is positioned as an entry-level streaming device, and while it provides basic streaming functionality, it may have limitations compared to other models in the Fire TV lineup in terms of processing speed, available features, and app compatibility.
If you're looking for a Fire TV device with better performance, you might consider the Fire TV Stick 4K or Fire TV Stick 4K Max, which offer enhanced processing power, more memory, and support for additional features and apps, though I completely understand if you've decided to explore other streaming options given your experience. The Fire TV Stick 4K Max, which you already own, typically provides the most robust performance in the Fire TV Stick lineup when it's functioning properly.If these troubleshooting steps don't resolve the issue Amazon Customer Support is available 24/7 at 1-888-280-4331. Thank you for taking the time to share your honest feedback it's essential for helping improve product development and ensuring customers receive devices that meet their expectations and needs.

Hello De30,

Thank you for sharing your feedback on the Fire TV Stick 4K Select. I'm sorry to hear that you're experiencing severe buffering issues and persistent internet connectivity problems. These are fundamental issues that prevent you from enjoying the streaming experience you paid for, and your frustration is completely understandable.

Connectivity and buffering problems can sometimes be resolved through troubleshooting:

Restart your Fire TV Stick by unplugging it for 30 seconds and plugging it back in
Check your internet speed to ensure you're getting adequate bandwidth (4K streaming requires at least 25 Mbps)
Move your router closer to the Fire TV Stick or reduce interference from other devices
Try connecting via Ethernet using an Amazon Ethernet Adapter for Fire TV if Wi-Fi continues to be unreliable
Check for system updates in Settings > My Fire TV > About > Check for Updates

However, if your Fire TV Stick won't maintain a stable connection despite these steps, I recommend contacting Amazon Customer Service at 1-888-280-4331 or through your Amazon account. They can run diagnostics and determine if there's a hardware defect that warrants a replacement.

Your feedback helps us identify when products aren't delivering the reliable streaming experience our customers expect, and I appreciate you taking the time to share your experience.

Hello OscarD! Thanks so much for taking the time to provide feedback and your review on your new Fire TV Stick 4K Select! If you are having trouble with downloading apps from the Amazon Appstore for any reason, then I would recommend contact us directly at Amazon Customer Support at 888.280.4331 for further troubleshooting. You should be able to download any app that is approved for use and compatible with the Fire TV Stick lineup. Thank you so much for your time and review and I hope we are able to resolve your issue. Have a terrific day!

Hi Brian,

Thank you for sharing your feedback about the Fire TV Stick 4K Select. I understand your frustration with the app restrictions on this newest model.

You're right that the Fire TV Stick 4K Select has enhanced security features that limit app downloads to only those available in the Amazon Appstore. This is a significant change from previous Fire TV models, and I can see how this would be disappointing if you were expecting the same flexibility you had with earlier devices.

The Amazon Appstore does include most major streaming services like Netflix, Prime Video, YouTube, Disney+, HBO Max, Hulu, and many others. However, I recognize this may not include all the apps you were hoping to use.

If the app restrictions are a dealbreaker for your needs, you might want to consider exchanging it for the standard Fire TV Stick 4K or Fire TV Stick 4K Max, which offer more flexibility with app installation while still providing excellent 4K streaming performance.

We appreciate you taking the time to share your experience, as feedback like yours helps us understand what matters most to our customers.

Hello LenC! Thank you for your feedback on the Amazon Fire TV Stick 4K Select — we're truly sorry to hear you're having trouble downloading your TV provider's app, and we completely understand how frustrating it can be when something that should be simple doesn't go as expected. The good news is that most major TV provider apps are available directly on Fire TV! To find and install your provider's app, go to the Home screen, navigate to Apps using your remote, then use the Search (magnifying glass icon) to type in your TV provider's name, select the app, and click "Get" or "Download" to install it. Once installed, you can find it in the "Your Apps & Channels" section and simply log in with your provider credentials. We hope this gets you up and running quickly — thank you, and enjoy your Fire TV Stick!