Customer Ratings & Reviews
- Model:
- B0CJM1GNFQ
- SKU:
- 11967041
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with TV but only works through the HDMI
I would recommend this to a friendMR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MAYBE I NEED A BETTER-QUALITY FIRE TV STICK I WILL CHECK AROUND
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it . More storage than the original and a good price.
I would recommend this to a friendAmazon firestick and remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote did not work. Called Amazon with serial number information and they confirmed fire stick was a copy not authentic. Manager was nice enough to give me a refund for my time and trouble.
I would recommend this to a friend- Pros mentioned:Overall performance
Impatient survey request
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rating if for being rush requested for an opinion. if this one works as well as the others I have purchased, then it is OK. Dipsticks send me a survey request days after I had purchased and give NO time for it to be installed, used, tested. it was for a seldom used guest room TV.
I would recommend this to a friend The fire stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're straight i'm glad I bought it I'll buy another one
I would recommend this to a friendNot working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device was not working properly all the times. Hence I returned it.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi RajaramanS,
Thank you for taking the time to share your feedback about the Fire TV Stick 4K Plus. We're sorry to hear that the device wasn't working properly and that you experienced issues during use.
We understand how frustrating it can be when a streaming device doesn't perform as expected, especially with a newer model. While we're disappointed that the Fire TV Stick 4K Plus didn't meet your needs, we appreciate that you gave it a try and respect your decision to return it.
Your feedback is valuable and helps us understand customer experiences with our products. If you decide to give Amazon streaming devices another chance in the future, we'd be happy to help ensure you have a better experience.
Ok, but…….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad remote. Kept burning up batteries. Otherwise ok.
I would recommend this to a friendI love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast Response in connection and it is good quality
I would recommend this to a friendokay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay device, it runs rather slowly however. Stuttering in some apps
No, I would not recommend this to a friendVery unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing never works. We stream and the remote is crap. Tried to use phone and nothing seems to work. The tv shows connected but nothing else works.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi LeaciaT,
We are sorry to hear you are not enjoying your Fire TV Stick 4K. To ensure that your Fire TV Stick 4K is functioning optimally, please check the wifi connection and account credentials are inputted correctly. We would love to help you if you wish! You can call Amazon customer service, available 24/7 for assistance. You can reach us at 1-888-280-4331!
Hope that helps!
remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work for my fire tv, I am not rating the remote but the customer service I received at the best buy in Riverside, CA. The guy, David was rude and short when I was asking for assistance in replacing remote.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi TanyaB,
We are sorry about your experience. If you need further assistance or have questions about the remote, please call us! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Trouble loading apps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble setting it up with my apps. Wish that there was a support phone number where I could get help,
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BS09,
Thank you so much for taking the time to share your experience with the Fire TV Stick. I completely understand how frustrating it can be when you're trying to set up your new device and running into difficulties with the apps. It's especially disappointing when you can't find an easy way to get immediate help over the phone.
We really appreciate your feedback about wanting more accessible phone support. I'd love to help you resolve these app issues so you can start enjoying your Fire TV Stick. You can reach our customer service team at 1-888-280-4331 for personalized assistance 24/7
Thanks again for letting us know about your experience – it helps us improve our products and services for all customers.
Okay Steam Link alternative
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a budget steam link device using moonlight. Its not bad for the price but is a bit of a hassle to set up. Not quite as streamlined as id like.
I would recommend this to a friendSluggish navigation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, but has slugglish navigation due to a lack of CPU power. If you want a smart tv stick that has more power and is smoother, just buy the better version of this stick.
No, I would not recommend this to a friendRemote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is not backlit which makes it difficult to use in a dark room.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Owner! Thank you so much for your feedback! We are always working hard to improve upon the customer experience through feedback such as yours. While the Alexa Voice Remotes that come with this device does not have backlit keys, we do offer a sold separately Alexa Voice Remote Pro that has this feature as well as numerous other benefits in the event that you would like to look into and take advantage of those options. Thanks again for your valued feedback and I do hope that you have an amazing day!
Not connecting to 5 g
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not connecting automatically to 5G, I tried to fix but I can't doit.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello VictorIF! Thank you so much for your valued feedback and time as we are always working to improve upon the customer experience based on feedback like this. The Fire Stick is set to automatically select what is the best available frequency based on distance from your router and amount of devices currently using the 5Ghz frequency in your home. One way to try to fix this is to restart your router. This typically reprioritizes the devices on your network and may help in getting your Fire Stick to pick it up. I presume that by 5G that is what you meant. You can also always reach out to Amazon Customer Support at 888.280.4331 for further troubleshooting as well. I do hope this helps resolve your problem and that you have a terrific day!
Didn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still don't know why but this item did not work with my T.V. so I had to return it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DavidP. Thank you for your review. I'm sorry to hear that the Fire TV Stick 4K didn't work with your TV. This must have been frustrating, and we understand how disappointing it can be when new devices don't function as expected. To use a Fire TV Stick 4K, your TV needs an HDMI port and must support HD or 4K UHD resolution. Thank you for letting us know about your experience. Have a great day.
Amazing price fire stick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sticke with great subscribers that came with it
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi RaymondS,
We are happy to hear you are enjoying the Fire TV Stick 4K! This device offers access to over 300,000 free movies and TV episodes from popular ad-supported streaming apps like Fire TV Channels, Amazon Freevee, Tubi, and Pluto TV! If you have any further questions, call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Make the remote bigger!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please Please!!!!!!!!!!!! redesign the REMOTE!! The buttons are tooooo small and opening it to replace the battery is horrible! Make the remote BIGER!!!!!
No, I would not recommend this to a friend