Customer Ratings & Reviews
- Model:
- B0CQMRKRV5
- SKU:
- 11120488
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Cons mentioned:Storage capacity
Not the best for what I have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire Stick was fine but has limited capacity. Fine if you have a few apps. Not great if you have a lot of channels you use
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DarrylC! Thank you so much for your time and review of your experience with the Fire Stick HD. This is our base entry level model that comes equipped with 8GB of storage available which is typically more than enough for most viewers to enjoy their apps and streaming services. The Fire Stick 4K Max and Fire TV Cube both come with 16GB of storage if you require more. They also come with a number of additional features and benefits such as faster processor, higher resolution, better Wi-Fi connections, etc. I can understand the frustration that can come with not having enough storage for what you wanted so perhaps you can explore a possible exchange (if available) if one of the other choices sounds better suited for you. Thanks again for your time and feedback and I hope you have a fantastic day!
Gets the job done for streamers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great starting out but after a couple upgrades the memory lags it out
I would recommend this to a friendNot bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not bad, but 4k max is much better. HD is slow than others
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Failed after a few uses
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bougth it in December at best buy. purpose was during travelling use netflix , prime video etc if my hotel does not have a smart tv. used it a coupe of times but then it started to crash. sometimes it last half an gour sometimes a a few minutes. wanted to retur/ exchange at best buy, but they did not give me an option. so the item is now useless for me se if i have more luck with a roku. i am very disappointed in the way it was handled by Best Buy
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Good Morning HeinzC, Thank you for your feedback on the Fire TV Stick HD. I’m sorry to hear of the issues you are experiencing.. Let me help you troubleshoot your Fire TV Stick. Here are some steps to try in order:
First, perform a basic restart:
Unplug your Fire TV Stick from power
Wait 30 seconds
Plug it back in
If that doesn't help, check for overheating:
Make sure the Stick has proper ventilation
Consider using the HDMI extender that came with it to move it away from the TV
Clear app cache and data:
Go to Settings > Applications
Select Manage Installed Applications
Clear cache and data
Update your Fire TV Stick:
Go to Settings > Device & Software
Check for System Update
If these steps don't resolve the issue:
Try a factory reset (Settings > Device & Software > Reset to Factory Defaults
If you are still experiencing issues you can contact Amazon Customer service 24/7 at 1-888-280-4331. I hope this information helps, have a great day!
Return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned as it was too complicated for me to use and the directions were frustrating
No, I would not recommend this to a friendBad Picture Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality on this Firestick is below standard. My old firestick I got back in 2019 has way better quality than this. I had bought it to replace my old one since my old remote control just decided it was gonna stop working. I ended up sticking to the old firestick and just programmed the new remote to work with my old firestick.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, Cleosim. Thank you for taking the time to leave a review on the Fire TV Stick HD. I'm sorry to hear about the issue you are experiencing and have some recommendations to try and help. First, I recommend making sure the device is on the latest software. To check for an update, go to Settings, My Fire TV, About, and then check for system updates. I also recommend checking your home Wi-Fi connection, as this can also affect quality. If you have any questions or need help with the device, I recommend contacting Amazon Customer Support at 888-280-4331. Thank you again, have a great day!
Firestick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was good item I feel is not the same as purchase before
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JoaquinS,
We hope you are enjoying the Fire TV Stick HD! If you are having any issues, please call us. Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Cant use with xumo tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to use on my xumo tv... worst tv ever so i have not been able to use this item yet.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, Madscientist. Thank you for taking the time to leave a review on the Fire TV Stick HD. The Fire TV Stick HD requires a high-definition TV with an HDMI port capable of 1080p or 720p at 60/50 Hz. To use the Fire TV Stick HD, first plug it directly into your HDTV, or use the included HDMI extender. Then, plug it into a wall outlet, connect to the internet, and enjoy. If you need any help or have questions about the Fire TV Stick HD, I recommend calling Amazon customer service, available 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this helps; have a great day!
Loud Buttons on Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The physical buttons on the remote, especially the center wheel, are incredibly loud. The hard plastic is super clicky and super annoying when you're scrolling through menus. I'm not talking about the artificial noise on the TV, but rather, the actual remote itself.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello MrCurious! Thank you so much for your valued feedback on your experience with your Fire Stick HD. We are constantly working to improve upon our products and services based on feedback like yours and continue to strive to meet our customers' needs every chance we can. I do hope the rest of the product is serving you well! The rigidity and clicking sound is to give a response to the user that a button was pressed. It may become less annoying over time as you continue to use the product. We do also sell a Pro version of the Alexa Voice Remote that may enhance your experience and possibly be more to your liking. We do thank you so much for your time and review and hope that you have a terrific day!
Not worth buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are an absolute waste of money. I’ve bought two and they both quit working within 2-3 months of purchasing them. They work fine at first and then start glitching really bad; shows and screens will continuously freeze which shuts the Fire Stick down, it often won’t turn off all the way and the tv screen will be frozen on whatever was last played when you turn it on next. I will not be buying another one.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello E82135! Thank you so much for taking the time to provide a review and feedback on your Fire TV Stick purchase! I am so sorry to hear that they are giving you trouble with glitches or freezing after a few months. That is not the typical experience that our customers have with our devices. There is a chance that your devices are stuck in a pending update and having this go through may resolve your poor experience. You can check this by navigating to Settings, Device and Software, About, Check for Updates. If there are any pending updates, this will download and install them and then possibly restart your device for you. If this does not solve your problem or if there are not any updates, we would love the opportunity to troubleshoot with you further. Please reach us at Amazon Customer Support at 888.280.4331 for further assistance. Thanks so much for your time and review and I hope this helps improve your experience with your Fire Sticks. Have a terrific day!
Manazon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Litle changes not extremely good ,more improvement will be ok
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Alejandro,
If there is a specific feature we can help with to improve your experience with the Fire TV Stick HD, please call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Junk. Freezes & stops working after three months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is junk. I have only had it since August of this year and it is so slow and it freezes a lot. I have to unplug it and remove power. I wait and few minutes and then plug it all back in and it works fine for a day and then starts slowing down until it freezes again. Complete junk.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear DannyG,
We're very concerned about the performance issues you're experiencing with your Fire TV Stick, Frequent freezing and the need for constant restarts is not acceptable performance for a device you've only had since August.
Let us help resolve these issues:
We can check for and install any pending system updates
Review your storage management
Troubleshoot potential network interference
If needed, replace your device under warranty
Please contact our technical support team at 888-280-4331 . These symptoms often have solutions, but if we can't resolve them, your device is still under warranty and we can discuss replacement options.
You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but it’s nowhere near as good as the Apple TV. Navigating the applications is tedious due to its slow response to the remote. This is my first and last firestick. Can’t wait to get my Apple TV back from storage.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DaveO,
I am sorry to hear your getting a slow response from Fire Stick HD. Common solutions include replacing the batteries, resetting the remote, restarting the Firestick, and clearing the cache. If the issue persists, consider checking for software updates and ensuring a strong Wi-Fi connection. Hope this helps, have a nice day!
Common in Today's World
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great if you appreciate performance, privacy, or staying away from Amazon. Fine otherwise.
No, I would not recommend this to a friendNot so good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that easy to use. Plus Greek Squad installed but it is not working properly. Keep getting as 12" by 3" box saying i can't connect to the internet but I am able to do so. However I can get the message off the screen.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi there! Thank you for sharing your experience with the Fire TV Stick HD. I’m sorry to see that you’ve been having trouble. If you see a “no internet” message, there are a few things you can try to fix the problem. First, you can reset both the Fire Stick and your modem. This often helps to reconnect to the internet. Another option is to clear the device cache, which can also clear up certain issues. If these steps don’t help, you might want to do a factory reset. Just keep in mind that this will erase all your settings. If you need further assistance or if these solutions don’t work, please reach out to Amazon customer support at 1-888-280-4331 for help. Thanks again for your feedback, and I hope you can enjoy your Fire TV Stick soon!
Beware of buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what it use to be they are blocking us from using it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear MartinP,
Thank you for taking the time to share your feedback about the Fire TV Stick HD. I'm sorry to hear that you're experiencing difficulties with your device.
If you're having trouble accessing certain features, we'd like to help resolve these issues. There could be several reasons for access problems, including:
Network connectivity issues
Account settings that need adjustment
Software updates that require installation
Subscription-related matters
Please contact our customer support team directly at 1-888-280-4331 or through the Amazon website, and we'll be happy to troubleshoot these specific issues with you. Our support team is available 24/7 and can help ensure you get the full functionality from your Fire TV Stick.
Your satisfaction is important to us, and we want to make sure you can enjoy all the features your device has to offer.
why is this a thing?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy the 4k version as it's basically the same price.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi there travelisthepoint,
Thanks for sharing your perspective on the Fire TV Stick HD! You've raised a really valid point about the pricing.
You're absolutely right that when the Fire TV Stick 4K is available at a similar price point, it offers significantly better value with its enhanced processor, 4K Ultra HD streaming capability, and improved performance. The 4K version provides more future-proofing for your entertainment setup, especially as more content becomes available in higher resolutions.
We appreciate customers like you who help others make informed decisions by sharing practical advice. Your recommendation to consider the 4K version is spot-on for anyone looking to get the most capability for their investment.
Thanks again for taking the time to share your thoughts with the Best Buy community!
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, stoped working just after 30 days
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MichaelH,
Thank you for taking the time to share your experience with the Fire TV Stick HD. I'm truly sorry to hear that your device stopped working after just 30 days—that's incredibly frustrating, especially when you expect a product to last much longer than a month.
A device failing this quickly is unacceptable and clearly indicates a defect. Since you're still well within the warranty period, I'd strongly encourage you to contact Amazon customer support at 1-888-280-4331 to arrange a replacement or refund. They should be able to resolve this for you quickly.
Your feedback is valuable in helping us identify quality issues, and I appreciate you letting other customers know about your experience. You deserved a product that worked reliably from day one.
Amazon - Fire TV Stick HD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it. But not that much happy with it. Every time I should keep log in, which is really irritating. Instead I bought cable and enjoy watching my favorite shows.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fire stick done broke already I changed the batteries thinking that was it a waste
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello PearlB! Thank you so much for taking the time to provide a review and brief explanation of your experience with your Fire Stick. I am so sorry to hear that yours is no longer working. We would love the opportunity to try to resolve your issue with you. I would recommend you reach out to us directly at Amazon Customer Support 888.280.4331 so that we can assist and troubleshoot your specific problems with your device. Thanks again for your time and feedback and I hope you have a terrific day!