Customer Ratings & Reviews
- Model:
- B0CQMRKRV5
- SKU:
- 11830106
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Common in Today's World
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great if you appreciate performance, privacy, or staying away from Amazon. Fine otherwise.
No, I would not recommend this to a friendNot so good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that easy to use. Plus Greek Squad installed but it is not working properly. Keep getting as 12" by 3" box saying i can't connect to the internet but I am able to do so. However I can get the message off the screen.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi there! Thank you for sharing your experience with the Fire TV Stick HD. I’m sorry to see that you’ve been having trouble. If you see a “no internet” message, there are a few things you can try to fix the problem. First, you can reset both the Fire Stick and your modem. This often helps to reconnect to the internet. Another option is to clear the device cache, which can also clear up certain issues. If these steps don’t help, you might want to do a factory reset. Just keep in mind that this will erase all your settings. If you need further assistance or if these solutions don’t work, please reach out to Amazon customer support at 1-888-280-4331 for help. Thanks again for your feedback, and I hope you can enjoy your Fire TV Stick soon!
Beware of buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what it use to be they are blocking us from using it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear MartinP,
Thank you for taking the time to share your feedback about the Fire TV Stick HD. I'm sorry to hear that you're experiencing difficulties with your device.
If you're having trouble accessing certain features, we'd like to help resolve these issues. There could be several reasons for access problems, including:
Network connectivity issues
Account settings that need adjustment
Software updates that require installation
Subscription-related matters
Please contact our customer support team directly at 1-888-280-4331 or through the Amazon website, and we'll be happy to troubleshoot these specific issues with you. Our support team is available 24/7 and can help ensure you get the full functionality from your Fire TV Stick.
Your satisfaction is important to us, and we want to make sure you can enjoy all the features your device has to offer.
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, stoped working just after 30 days
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MichaelH,
Thank you for taking the time to share your experience with the Fire TV Stick HD. I'm truly sorry to hear that your device stopped working after just 30 days—that's incredibly frustrating, especially when you expect a product to last much longer than a month.
A device failing this quickly is unacceptable and clearly indicates a defect. Since you're still well within the warranty period, I'd strongly encourage you to contact Amazon customer support at 1-888-280-4331 to arrange a replacement or refund. They should be able to resolve this for you quickly.
Your feedback is valuable in helping us identify quality issues, and I appreciate you letting other customers know about your experience. You deserved a product that worked reliably from day one.
Amazon - Fire TV Stick HD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it. But not that much happy with it. Every time I should keep log in, which is really irritating. Instead I bought cable and enjoy watching my favorite shows.
No, I would not recommend this to a friendNot the best for what I have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire Stick was fine but has limited capacity. Fine if you have a few apps. Not great if you have a lot of channels you use
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DarrylC! Thank you so much for your time and review of your experience with the Fire Stick HD. This is our base entry level model that comes equipped with 8GB of storage available which is typically more than enough for most viewers to enjoy their apps and streaming services. The Fire Stick 4K Max and Fire TV Cube both come with 16GB of storage if you require more. They also come with a number of additional features and benefits such as faster processor, higher resolution, better Wi-Fi connections, etc. I can understand the frustration that can come with not having enough storage for what you wanted so perhaps you can explore a possible exchange (if available) if one of the other choices sounds better suited for you. Thanks again for your time and feedback and I hope you have a fantastic day!
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fire stick done broke already I changed the batteries thinking that was it a waste
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello PearlB! Thank you so much for taking the time to provide a review and brief explanation of your experience with your Fire Stick. I am so sorry to hear that yours is no longer working. We would love the opportunity to try to resolve your issue with you. I would recommend you reach out to us directly at Amazon Customer Support 888.280.4331 so that we can assist and troubleshoot your specific problems with your device. Thanks again for your time and feedback and I hope you have a terrific day!
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the firestick would not recognize the remote. I had my Xfinity service technician to set it up and he found the same problem. I've set up several firesticks without any problems but I purchased them from Amazon. This is my first bad experience with a firestick.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Dissatisfied,
I am sorry to hear your Fire TV Stick remote was not working. Here are a few things to try to get it to work: start by unplugging and restarting both the Fire TV device and the remote. After powering them back on, press and hold the Home button until the LED light flashes (on third-gen remotes, it should blink blue rapidly). If that doesn't work, reset the remote by holding the Left, Menu, and Back buttons together for 12 seconds. Then remove the batteries, plug the Fire TV back in, and reinsert the batteries. Alternatively, use the Fire TV app as a remote to navigate to settings and manually pair your remote. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Have a nice day!
Leave this on the shelf.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not function. Swapped out batteries with know good ones. Unit is bad right out of the box. Save your cash for real merchandise.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear BenW,
We're very concerned that your Fire TV Stick was non-functional right out of the box. A device that doesn't work upon first use is completely unacceptable.
While we support your right to return the device to Best Buy, if you'd like to try resolving this:
Our technical support team can help verify if it's a hardware or setup issue
We can arrange an immediate replacement if needed
We can troubleshoot any specific error messages you're seeing
Please contact our support team at 1 800-280-4331 for immediate assistance. We stand behind our products and want to make this right.
Best regards,
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's okay...kind of cumbersome to use. Tried this item to stream from my peleton to the screen. Ended up bringing it back since it was too difficult to use.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi AMBuik,
We are sorry you are not enjoying the Fire TV Stick HD. If you need further help troubleshooting, you can call us. The Peleton App may have a better user experience for you if you download it to your television and utilize it from the TV. Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.
Hope that helps!
Applesauce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firesticks just get the job but are most definitely the lesser so cheaper but you buy more over all
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Mollyb, thank you for taking the time to review the Amazon Fire TV Stick HD! I’m sorry to hear it hasn’t met your expectations. I wanted to share that you can actually explore a ton of free streaming options on your Fire Stick! Apps like Tubi, Pluto TV, Amazon Freevee, and The Roku Channel offer a great mix of movies, TV shows, live TV, and news—all without needing to pay for additional subscriptions. I hope this helps you enjoy your device even more. Thanks again for your feedback!
Ms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your store has terrible employees that do not want to work & are rude to customers. How are you still in business?
I would recommend this to a friendNo good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated for no reason, I would not recommend
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback JairoS.
Not worth and bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is not working as expected. It’s too slow when I click on any button
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Anonymous,
Thank you for your feedback on the Amazon Fire TV Stick HD. I am sorry to hear it is running slow. A few thing to try are a restart, clearing cache/storage, or app management (uninstalling unused apps, force-stopping background ones) to improve performance, but ensuring the device has sufficient storage, updated software, and a strong Wi-Fi signal also helps maintain smooth HD playback. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.
review of Total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being a Total Tech I need to have someone set this stuff up for me(not tech saavy) that is the whole reason I am a member back when I signed up they sent geeks to house to set up items for seniors now its not worth signing up for Total Tech
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Risha,
We are sorry about your experience. If you have any specific questions about our device or need help with set up, please call us! Amazon customer service can be reached at 1-888-280-4331!
Hope that helps!
Racism
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of racism when visiting store. Brought it to their attention and never heard from management or CEO and never appreciated apology.
No, I would not recommend this to a friendNot Recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing was hard to set up, needed additional power from an outlet, and didn't even have Hulu or Crunchyroll access anymore. Not recommended.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DanielD! Thank you for your time and review on your experience with your new Fire Stick. I am sorry that you had difficulty in the setup of your Fire Stick. We take pride in our ease of use and setup and instructions on screen but sometimes complications can occur making the experience suboptimal. I would recommend utilizing the on screen Help features in the Settings menu as well as contacting Amazon Customer Support directly at 888.280.4331 for any further troubleshooting. As for Crunchyroll and Hulu support, there are sometimes 3rd party apps that get updates or changes directly from the companies that develop them. But as of writing this response, both of those services are up and running and compatible with all of our current and most previous Fire Stick devices. There are individual apps for each as well as Hulu can be found in the Disney Plus app. Lastly, Crunchyroll even has a Prime Channels subscription option that allows for you to use it directly within the Fire TV interface of channels (instead of the separate app) and comes with a free trial for new subscribers. So I am confused as to why they are not showing as available for your device. For that, I would also recommend contacting Amazon Customer Support directly through the number above. Thank you again for your time and feedback and I hope you have a fantastic day!
beware of store and their policies
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.rubbish product and store experience, where un opened item has not provided back money to my card and Gift certificate, even store rep taking return hasn't provided required info, so never recommend store and product to anyone
No, I would not recommend this to a friendWaste of Money and time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work 1 day and then stopped working was shocked because it suppose to be so good that’s a joke
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BonnieO. Thank you so much for providing a review and feedback on your experience with your new Fire Stick. I am so sorry to hear that yours stopped working. We would love the opportunity to try to resolve your issues so you can begin enjoying your product the way it was intended. Please contact Amazon Customer Support directly at 888.280.4331 for further assistance. I hope this helps get you the help you need and that you have a great day!
Interruptions of viewing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed! Many interruptions because of buffering, freezing etc.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JoranC,
I am sorry to hear about the problems you are having with the Fire TV stick. Those interruptions sound extremely frustrating! If your Fire TV Stick is experiencing frequent buffering and freezing issues, there are several troubleshooting steps you can try:
Check your internet connection:
Run a speed test on another device
Ensure you have at least 3-5 Mbps for SD content, 5-8 Mbps for HD, and 25 Mbps for 4K
Restart your devices:
Unplug your Fire TV Stick, router, and modem for about 30 seconds, then plug them back in
Clear cache and data:
Go to Settings > Applications > Manage Installed Applications
Select the app causing issues and clear its cache and data
Update your Fire TV Stick:
Go to Settings > My Fire TV > About > Check for Updates
Check for app updates:
Open the Amazon Appstore and update all your apps
If these steps do not help, and you are still having functionality issues you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful, thank you!