Customer Ratings & Reviews

Hello, Madscientist. Thank you for taking the time to leave a review on the Fire TV Stick HD. The Fire TV Stick HD requires a high-definition TV with an HDMI port capable of 1080p or 720p at 60/50 Hz. To use the Fire TV Stick HD, first plug it directly into your HDTV, or use the included HDMI extender. Then, plug it into a wall outlet, connect to the internet, and enjoy. If you need any help or have questions about the Fire TV Stick HD, I recommend calling Amazon customer service, available 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this helps; have a great day!

Hello MrCurious! Thank you so much for your valued feedback on your experience with your Fire Stick HD. We are constantly working to improve upon our products and services based on feedback like yours and continue to strive to meet our customers' needs every chance we can. I do hope the rest of the product is serving you well! The rigidity and clicking sound is to give a response to the user that a button was pressed. It may become less annoying over time as you continue to use the product. We do also sell a Pro version of the Alexa Voice Remote that may enhance your experience and possibly be more to your liking. We do thank you so much for your time and review and hope that you have a terrific day!

Hi Alejandro,

If there is a specific feature we can help with to improve your experience with the Fire TV Stick HD, please call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hello DaveO,
I am sorry to hear your getting a slow response from Fire Stick HD. Common solutions include replacing the batteries, resetting the remote, restarting the Firestick, and clearing the cache. If the issue persists, consider checking for software updates and ensuring a strong Wi-Fi connection. Hope this helps, have a nice day!

Hi there! Thank you for sharing your experience with the Fire TV Stick HD. I’m sorry to see that you’ve been having trouble. If you see a “no internet” message, there are a few things you can try to fix the problem. First, you can reset both the Fire Stick and your modem. This often helps to reconnect to the internet. Another option is to clear the device cache, which can also clear up certain issues. If these steps don’t help, you might want to do a factory reset. Just keep in mind that this will erase all your settings. If you need further assistance or if these solutions don’t work, please reach out to Amazon customer support at 1-888-280-4331 for help. Thanks again for your feedback, and I hope you can enjoy your Fire TV Stick soon!

Dear MartinP,

Thank you for taking the time to share your feedback about the Fire TV Stick HD. I'm sorry to hear that you're experiencing difficulties with your device.

If you're having trouble accessing certain features, we'd like to help resolve these issues. There could be several reasons for access problems, including:

Network connectivity issues
Account settings that need adjustment
Software updates that require installation
Subscription-related matters

Please contact our customer support team directly at 1-888-280-4331 or through the Amazon website, and we'll be happy to troubleshoot these specific issues with you. Our support team is available 24/7 and can help ensure you get the full functionality from your Fire TV Stick.

Your satisfaction is important to us, and we want to make sure you can enjoy all the features your device has to offer.

Hi there travelisthepoint,

Thanks for sharing your perspective on the Fire TV Stick HD! You've raised a really valid point about the pricing.

You're absolutely right that when the Fire TV Stick 4K is available at a similar price point, it offers significantly better value with its enhanced processor, 4K Ultra HD streaming capability, and improved performance. The 4K version provides more future-proofing for your entertainment setup, especially as more content becomes available in higher resolutions.

We appreciate customers like you who help others make informed decisions by sharing practical advice. Your recommendation to consider the 4K version is spot-on for anyone looking to get the most capability for their investment.

Thanks again for taking the time to share your thoughts with the Best Buy community!

Hi MichaelH,

Thank you for taking the time to share your experience with the Fire TV Stick HD. I'm truly sorry to hear that your device stopped working after just 30 days—that's incredibly frustrating, especially when you expect a product to last much longer than a month.

A device failing this quickly is unacceptable and clearly indicates a defect. Since you're still well within the warranty period, I'd strongly encourage you to contact Amazon customer support at 1-888-280-4331 to arrange a replacement or refund. They should be able to resolve this for you quickly.

Your feedback is valuable in helping us identify quality issues, and I appreciate you letting other customers know about your experience. You deserved a product that worked reliably from day one.

Hello Dissatisfied,
I am sorry to hear your Fire TV Stick remote was not working. Here are a few things to try to get it to work: start by unplugging and restarting both the Fire TV device and the remote. After powering them back on, press and hold the Home button until the LED light flashes (on third-gen remotes, it should blink blue rapidly). If that doesn't work, reset the remote by holding the Left, Menu, and Back buttons together for 12 seconds. Then remove the batteries, plug the Fire TV back in, and reinsert the batteries. Alternatively, use the Fire TV app as a remote to navigate to settings and manually pair your remote. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Have a nice day!

Hello PearlB! Thank you so much for taking the time to provide a review and brief explanation of your experience with your Fire Stick. I am so sorry to hear that yours is no longer working. We would love the opportunity to try to resolve your issue with you. I would recommend you reach out to us directly at Amazon Customer Support 888.280.4331 so that we can assist and troubleshoot your specific problems with your device. Thanks again for your time and feedback and I hope you have a terrific day!

Dear BenW,

We're very concerned that your Fire TV Stick was non-functional right out of the box. A device that doesn't work upon first use is completely unacceptable.

While we support your right to return the device to Best Buy, if you'd like to try resolving this:

Our technical support team can help verify if it's a hardware or setup issue
We can arrange an immediate replacement if needed
We can troubleshoot any specific error messages you're seeing

Please contact our support team at 1 800-280-4331 for immediate assistance. We stand behind our products and want to make this right.

Best regards,

Hi AMBuik,

We are sorry you are not enjoying the Fire TV Stick HD. If you need further help troubleshooting, you can call us. The Peleton App may have a better user experience for you if you download it to your television and utilize it from the TV. Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.

Hope that helps!

Hi Risha,

We are sorry about your experience. If you have any specific questions about our device or need help with set up, please call us! Amazon customer service can be reached at 1-888-280-4331!

Hope that helps!

Hi Mollyb, thank you for taking the time to review the Amazon Fire TV Stick HD! I’m sorry to hear it hasn’t met your expectations. I wanted to share that you can actually explore a ton of free streaming options on your Fire Stick! Apps like Tubi, Pluto TV, Amazon Freevee, and The Roku Channel offer a great mix of movies, TV shows, live TV, and news—all without needing to pay for additional subscriptions. I hope this helps you enjoy your device even more. Thanks again for your feedback!

Hi Anonymous,
Thank you for your feedback on the Amazon Fire TV Stick HD. I am sorry to hear it is running slow. A few thing to try are a restart, clearing cache/storage, or app management (uninstalling unused apps, force-stopping background ones) to improve performance, but ensuring the device has sufficient storage, updated software, and a strong Wi-Fi signal also helps maintain smooth HD playback. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.

Thank you for your feedback JairoS.

Hello DanielD! Thank you for your time and review on your experience with your new Fire Stick. I am sorry that you had difficulty in the setup of your Fire Stick. We take pride in our ease of use and setup and instructions on screen but sometimes complications can occur making the experience suboptimal. I would recommend utilizing the on screen Help features in the Settings menu as well as contacting Amazon Customer Support directly at 888.280.4331 for any further troubleshooting. As for Crunchyroll and Hulu support, there are sometimes 3rd party apps that get updates or changes directly from the companies that develop them. But as of writing this response, both of those services are up and running and compatible with all of our current and most previous Fire Stick devices. There are individual apps for each as well as Hulu can be found in the Disney Plus app. Lastly, Crunchyroll even has a Prime Channels subscription option that allows for you to use it directly within the Fire TV interface of channels (instead of the separate app) and comes with a free trial for new subscribers. So I am confused as to why they are not showing as available for your device. For that, I would also recommend contacting Amazon Customer Support directly through the number above. Thank you again for your time and feedback and I hope you have a fantastic day!