Customer Ratings & Reviews
- Model:
- B0CQMRKRV5
- SKU:
- 6602198
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the Fire TV Stick HD's overall performance as a streaming device and its ease of use. Users appreciate the simple setup process and the wide selection of compatible apps. The device also offers easy connectivity to various TVs.
This summary was generated by AI based on customer reviews.
Bad Picture Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality on this Firestick is below standard. My old firestick I got back in 2019 has way better quality than this. I had bought it to replace my old one since my old remote control just decided it was gonna stop working. I ended up sticking to the old firestick and just programmed the new remote to work with my old firestick.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, Cleosim. Thank you for taking the time to leave a review on the Fire TV Stick HD. I'm sorry to hear about the issue you are experiencing and have some recommendations to try and help. First, I recommend making sure the device is on the latest software. To check for an update, go to Settings, My Fire TV, About, and then check for system updates. I also recommend checking your home Wi-Fi connection, as this can also affect quality. If you have any questions or need help with the device, I recommend contacting Amazon Customer Support at 888-280-4331. Thank you again, have a great day!
Firestick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was good item I feel is not the same as purchase before
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JoaquinS,
We hope you are enjoying the Fire TV Stick HD! If you are having any issues, please call us. Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Cant use with xumo tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to use on my xumo tv... worst tv ever so i have not been able to use this item yet.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, Madscientist. Thank you for taking the time to leave a review on the Fire TV Stick HD. The Fire TV Stick HD requires a high-definition TV with an HDMI port capable of 1080p or 720p at 60/50 Hz. To use the Fire TV Stick HD, first plug it directly into your HDTV, or use the included HDMI extender. Then, plug it into a wall outlet, connect to the internet, and enjoy. If you need any help or have questions about the Fire TV Stick HD, I recommend calling Amazon customer service, available 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this helps; have a great day!
Not worth buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are an absolute waste of money. I’ve bought two and they both quit working within 2-3 months of purchasing them. They work fine at first and then start glitching really bad; shows and screens will continuously freeze which shuts the Fire Stick down, it often won’t turn off all the way and the tv screen will be frozen on whatever was last played when you turn it on next. I will not be buying another one.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello E82135! Thank you so much for taking the time to provide a review and feedback on your Fire TV Stick purchase! I am so sorry to hear that they are giving you trouble with glitches or freezing after a few months. That is not the typical experience that our customers have with our devices. There is a chance that your devices are stuck in a pending update and having this go through may resolve your poor experience. You can check this by navigating to Settings, Device and Software, About, Check for Updates. If there are any pending updates, this will download and install them and then possibly restart your device for you. If this does not solve your problem or if there are not any updates, we would love the opportunity to troubleshoot with you further. Please reach us at Amazon Customer Support at 888.280.4331 for further assistance. Thanks so much for your time and review and I hope this helps improve your experience with your Fire Sticks. Have a terrific day!
Loud Buttons on Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The physical buttons on the remote, especially the center wheel, are incredibly loud. The hard plastic is super clicky and super annoying when you're scrolling through menus. I'm not talking about the artificial noise on the TV, but rather, the actual remote itself.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello MrCurious! Thank you so much for your valued feedback on your experience with your Fire Stick HD. We are constantly working to improve upon our products and services based on feedback like yours and continue to strive to meet our customers' needs every chance we can. I do hope the rest of the product is serving you well! The rigidity and clicking sound is to give a response to the user that a button was pressed. It may become less annoying over time as you continue to use the product. We do also sell a Pro version of the Alexa Voice Remote that may enhance your experience and possibly be more to your liking. We do thank you so much for your time and review and hope that you have a terrific day!
Manazon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Litle changes not extremely good ,more improvement will be ok
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Alejandro,
If there is a specific feature we can help with to improve your experience with the Fire TV Stick HD, please call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Junk. Freezes & stops working after three months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is junk. I have only had it since August of this year and it is so slow and it freezes a lot. I have to unplug it and remove power. I wait and few minutes and then plug it all back in and it works fine for a day and then starts slowing down until it freezes again. Complete junk.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear DannyG,
We're very concerned about the performance issues you're experiencing with your Fire TV Stick, Frequent freezing and the need for constant restarts is not acceptable performance for a device you've only had since August.
Let us help resolve these issues:
We can check for and install any pending system updates
Review your storage management
Troubleshoot potential network interference
If needed, replace your device under warranty
Please contact our technical support team at 888-280-4331 . These symptoms often have solutions, but if we can't resolve them, your device is still under warranty and we can discuss replacement options.
You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but it’s nowhere near as good as the Apple TV. Navigating the applications is tedious due to its slow response to the remote. This is my first and last firestick. Can’t wait to get my Apple TV back from storage.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DaveO,
I am sorry to hear your getting a slow response from Fire Stick HD. Common solutions include replacing the batteries, resetting the remote, restarting the Firestick, and clearing the cache. If the issue persists, consider checking for software updates and ensuring a strong Wi-Fi connection. Hope this helps, have a nice day!
Common in Today's World
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great if you appreciate performance, privacy, or staying away from Amazon. Fine otherwise.
No, I would not recommend this to a friendNot so good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that easy to use. Plus Greek Squad installed but it is not working properly. Keep getting as 12" by 3" box saying i can't connect to the internet but I am able to do so. However I can get the message off the screen.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi there! Thank you for sharing your experience with the Fire TV Stick HD. I’m sorry to see that you’ve been having trouble. If you see a “no internet” message, there are a few things you can try to fix the problem. First, you can reset both the Fire Stick and your modem. This often helps to reconnect to the internet. Another option is to clear the device cache, which can also clear up certain issues. If these steps don’t help, you might want to do a factory reset. Just keep in mind that this will erase all your settings. If you need further assistance or if these solutions don’t work, please reach out to Amazon customer support at 1-888-280-4331 for help. Thanks again for your feedback, and I hope you can enjoy your Fire TV Stick soon!
Beware of buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what it use to be they are blocking us from using it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear MartinP,
Thank you for taking the time to share your feedback about the Fire TV Stick HD. I'm sorry to hear that you're experiencing difficulties with your device.
If you're having trouble accessing certain features, we'd like to help resolve these issues. There could be several reasons for access problems, including:
Network connectivity issues
Account settings that need adjustment
Software updates that require installation
Subscription-related matters
Please contact our customer support team directly at 1-888-280-4331 or through the Amazon website, and we'll be happy to troubleshoot these specific issues with you. Our support team is available 24/7 and can help ensure you get the full functionality from your Fire TV Stick.
Your satisfaction is important to us, and we want to make sure you can enjoy all the features your device has to offer.
why is this a thing?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy the 4k version as it's basically the same price.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi there travelisthepoint,
Thanks for sharing your perspective on the Fire TV Stick HD! You've raised a really valid point about the pricing.
You're absolutely right that when the Fire TV Stick 4K is available at a similar price point, it offers significantly better value with its enhanced processor, 4K Ultra HD streaming capability, and improved performance. The 4K version provides more future-proofing for your entertainment setup, especially as more content becomes available in higher resolutions.
We appreciate customers like you who help others make informed decisions by sharing practical advice. Your recommendation to consider the 4K version is spot-on for anyone looking to get the most capability for their investment.
Thanks again for taking the time to share your thoughts with the Best Buy community!
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, stoped working just after 30 days
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MichaelH,
Thank you for taking the time to share your experience with the Fire TV Stick HD. I'm truly sorry to hear that your device stopped working after just 30 days—that's incredibly frustrating, especially when you expect a product to last much longer than a month.
A device failing this quickly is unacceptable and clearly indicates a defect. Since you're still well within the warranty period, I'd strongly encourage you to contact Amazon customer support at 1-888-280-4331 to arrange a replacement or refund. They should be able to resolve this for you quickly.
Your feedback is valuable in helping us identify quality issues, and I appreciate you letting other customers know about your experience. You deserved a product that worked reliably from day one.
Amazon - Fire TV Stick HD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it. But not that much happy with it. Every time I should keep log in, which is really irritating. Instead I bought cable and enjoy watching my favorite shows.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fire stick done broke already I changed the batteries thinking that was it a waste
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello PearlB! Thank you so much for taking the time to provide a review and brief explanation of your experience with your Fire Stick. I am so sorry to hear that yours is no longer working. We would love the opportunity to try to resolve your issue with you. I would recommend you reach out to us directly at Amazon Customer Support 888.280.4331 so that we can assist and troubleshoot your specific problems with your device. Thanks again for your time and feedback and I hope you have a terrific day!
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the firestick would not recognize the remote. I had my Xfinity service technician to set it up and he found the same problem. I've set up several firesticks without any problems but I purchased them from Amazon. This is my first bad experience with a firestick.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Dissatisfied,
I am sorry to hear your Fire TV Stick remote was not working. Here are a few things to try to get it to work: start by unplugging and restarting both the Fire TV device and the remote. After powering them back on, press and hold the Home button until the LED light flashes (on third-gen remotes, it should blink blue rapidly). If that doesn't work, reset the remote by holding the Left, Menu, and Back buttons together for 12 seconds. Then remove the batteries, plug the Fire TV back in, and reinsert the batteries. Alternatively, use the Fire TV app as a remote to navigate to settings and manually pair your remote. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Have a nice day!
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's okay...kind of cumbersome to use. Tried this item to stream from my peleton to the screen. Ended up bringing it back since it was too difficult to use.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi AMBuik,
We are sorry you are not enjoying the Fire TV Stick HD. If you need further help troubleshooting, you can call us. The Peleton App may have a better user experience for you if you download it to your television and utilize it from the TV. Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.
Hope that helps!
Leave this on the shelf.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not function. Swapped out batteries with know good ones. Unit is bad right out of the box. Save your cash for real merchandise.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear BenW,
We're very concerned that your Fire TV Stick was non-functional right out of the box. A device that doesn't work upon first use is completely unacceptable.
While we support your right to return the device to Best Buy, if you'd like to try resolving this:
Our technical support team can help verify if it's a hardware or setup issue
We can arrange an immediate replacement if needed
We can troubleshoot any specific error messages you're seeing
Please contact our support team at 1 800-280-4331 for immediate assistance. We stand behind our products and want to make this right.
Best regards,
Applesauce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firesticks just get the job but are most definitely the lesser so cheaper but you buy more over all
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Mollyb, thank you for taking the time to review the Amazon Fire TV Stick HD! I’m sorry to hear it hasn’t met your expectations. I wanted to share that you can actually explore a ton of free streaming options on your Fire Stick! Apps like Tubi, Pluto TV, Amazon Freevee, and The Roku Channel offer a great mix of movies, TV shows, live TV, and news—all without needing to pay for additional subscriptions. I hope this helps you enjoy your device even more. Thanks again for your feedback!
Ms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your store has terrible employees that do not want to work & are rude to customers. How are you still in business?
I would recommend this to a friend