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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3718 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers regard the Fire TV with 4K Ultra HD and Alexa Voice Remote very positively, frequently praising its ease of use, 4K streaming capabilities, and excellent picture quality. Many appreciate the device's performance and the value for its price. While some users wish for more storage and an Ethernet port, the positive feedback on ease of use and picture quality outweighs these concerns. The simple setup and voice control features are also commonly highlighted as beneficial.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 183 Showing 3,641-3,660 of 3,718 reviews
  • Rated 2 out of 5 stars

    Didn’t like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The menu is a little clunky and I felt that it was a bit slower than my Apple TV 4K

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product instead of an Apple TV because I wanted to learn a new OS however my experience was dismal having to unplug the device and plug it in every two days I returned it and roughly the first week very disappointed hopefully I just got a bad one

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    lasted less than yr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For being from Amazon and the cost should have lasted longer than 10 months.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth extra cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not believe this product was worth the extra cost of just the fire stick

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Locks up after a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Locked up and can’t use anymore not sure i like it over the stick

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow over WiFi. Difficult to navigate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall i was expecting a fast spped compared to my 4 year old Roku. This is slower for a wifi connection even with Xfinity service n fast router. Navigation through different app is very difficult with a remote that wants to voice search everything. Can not control from the phoen app like Roku.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as Apple TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it since Christmas and the picture freezes up real bad at times

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't understand how to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't figure it out, just put it back in the box.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular model was not as good as the original.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frustrating. Can’t use YouTube tv. Wish I knew that.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    connects to the back of the tv and hangs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks that it's not a box like the other ones I bought

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hate the interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate the interface for this like roku much better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried something different and made a purchase of a refurbished fire tv box , never again. Can't get this unit to stay connected to the internet. Very flustrating. I wouldn't advise anyone to purchase one of these units refurbished. Very bad idea.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Non functioning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second fire tv I have purchased and was non functional. I have one 2nd generation fire tv and it is perfect. Plus several firesticks. No problems.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have may fire sticks and have never had issues. This is complete junk. Freezes up constantly, i have to unplug to reset it every time i use it. Don't waste your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Loses Connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It loses Wi-Fi connectivity very often and needs to be restarted. Restarting for the system does not help.. and needs a power recycle to get the connectivity back. Disappointing performance.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It works that’s all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the stick and I was able to install the mouse toggle for free. This one required me to buy it and ever time I restart it I have to use my phone to get the mouse to work again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Video Output with 1080P TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy salesperson talked me into buying the 4K version instead of the Stick for future-proof. No video output on multiple 1080P TVs. Did I receive a defective unit?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is the wost product I ever brought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fire tv device stop working after one month of use. So I am very upset about this product. I have never had anything just stop working like that before.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Older model is better than this newer model. This one is slower.

    No, I would not recommend this to a friend