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Customer Ratings & Reviews

Model:
B0CNV9F72P
SKU:
6599466
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Your price for this item is $89.99
The comparable value price is $109.99

Customer reviews

Rating 4.8 out of 5 stars with 221 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers find value in the Kindle (16 GB)'s portability, size, and weight, making it easy to take on the go. Users also appreciate the long battery life and overall performance of the device. The clear screen quality and speed enhance the reading experience, especially for children.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 221 reviews
  • Rated 4 out of 5 stars

    Kindle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that its compact. Light weight. Dont like that i cant type in what chapter or book of my bible i want.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very slim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cute and small. Very light weight. Will need to know which charger is needed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Kindle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Amazon Kindle (16 GB) 2024. I had one of the original Kindle Fire HD 7 from 2013. It was wonderful. I needed to buy a new one because I could'nt replace the battery. The new kindle is nothing like my old one. Everything is so different and there was no instruction manual. 238 pages to go thru in the kindle. I have problems going to the next book. I am pushing all over the screen just to get back to home. Also all my books did not transfer correctly.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Dear SuzanneM,

      Thank you for your detailed feedback about transitioning from your 2013 Kindle to the new 2024 Kindle. We understand how frustrating it can be when a new device feels significantly different from a familiar one you've used for years.

      Let us help make this transition easier for you:

      Navigation assistance:

      We can provide a simple guide for basic functions
      Show you quick shortcuts to return home
      Explain the new gesture controls for page turns

      Book transfer issues:

      We can help recover any missing books
      Guide you through accessing your complete library
      Ensure proper syncing of your content

      Simplified instructions:

      Rather than wade through 238 pages, we can provide you with a quick-start guide
      Focus on the most important features you use daily
      Help customize settings to make navigation more intuitive

      Please contact our support team at 1 888 280-4331. We'd be happy to walk you through everything step-by-step and help make your new Kindle as comfortable to use as your previous one. AmazonDevices

  • Rated 4 out of 5 stars

    Kindle 6”, 16gb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t seem as user friendly as older versions. And only onscreen instructions-which are not easy to navigate. But it is fast and easy to read!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement Kindle.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old one broke; took some time to get used to the new one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purpose built!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purpose built for reading digital media. Great for teens and young adults but a bit small for older generation like myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kindle

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have liked it to be larger in size, but it is better than the first kindle I had. Definite upgrade.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is smaller than expected but good enough for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Software problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a Christmas gift. Kindle software froze and had Amazon send me a new one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like to try something new in this journey, is a good option

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lazy to assist a client or even tie her shoelaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my new Kindle and its cover! Everything about them is perfect! However, the purchase process was quite complicated and strange. I had already decided to buy the Kindle and cover, so I went to a desk to ask a staff member for assistance. When I arrived, I found one staff member tying another staff member’s shoelaces, a lady sitting on a stool, as I later realized, was too lazy to stand up and assist me or anyone else. This person asked another assistant to bring the Kindle and the cover. When I pointed out that the cover had a 20% discount, she claimed that the discount wasn’t showing in the system. I insisted, but she kept repeating the same thing without checking the price tag. She was reluctant to stand up and verify the price where the covers were displayed. Finally, she said, “That’s the final price. Do you want it or not?” At that point, I chose not to argue further. She was not only lazy but incompetent, rude, and intolerant . However, as I always try to be respectful and kind to others, I decided to end the discussion and pay the price she stated. So injust!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Experience in retail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the worst experience I have had in retail. I bought a kindle to pickup in store on Feb 14th. When I went to pick it up the staff said they do not have it and wont for another 7 days. This was a gift for valentines day. As i attempt to figure out what to do i looked for the kindle in a different color and the manager offered me a more expensive one that was not the color I requested and said I have to pay the difference. I asked for a discount to help offset the terrible experience. I said no and asked them to look again for the same kindle in a different color. Eventually they found on but was not willing to exchange it for the green one I had ordered and said I would have to pay for it again. -terrible customer service -pickup dates were wrong -no in stock availability -managers did not care at all. If it wasn't for the urgency of what I needed, I would've walked out and never stepping back in a wrongful business.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sad & Frustrated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the item because it came after Christmas after being told it would be delivered by Christmas Eve.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi Joyce,

      We are sorry you did not have a positive experience with the Kindle. If you repurchased or need further assistance with our devices, you can always reach out. You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.

      Hope that helps! AmazonDevices

  • Rated 5 out of 5 stars

    Outstand customer service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for a new kindle. Customer service was outstanding at the store level. After returning home, i had a few questions regarding my receipt and called store and they were very through answering my questions. Outstanding custimer service! Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer care was lovely

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service I store for pick up. Easy and efficient online purchase to pickup day. It was a rushed Christmas present in Christmas Eve

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kindle works great! It was easy to setup and start using! It's light weight and doesn't disappoint! Very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feels good in your hands.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this but it does feel good in your hands. I just wanted something that did a little bit more so I went with the Amazon Fire. I also like the 8” screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kindle review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my kindle! I think it is the perfect size and if you read a lot it seems better to have this than try to buy all the books individually

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kindle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. It's so light yet durable. My daughter loves it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’d buy it again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my son, he loves it! I would definitely buy it again.

    I would recommend this to a friend