Customer Ratings & Reviews
- Model:
- B0CNVCQZG1
- SKU:
- 11943351
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Replacement Kindle.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old one broke; took some time to get used to the new one.
I would recommend this to a friendSoftware problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a Christmas gift. Kindle software froze and had Amazon send me a new one.
No, I would not recommend this to a friendKindle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Amazon Kindle (16 GB) 2024. I had one of the original Kindle Fire HD 7 from 2013. It was wonderful. I needed to buy a new one because I could'nt replace the battery. The new kindle is nothing like my old one. Everything is so different and there was no instruction manual. 238 pages to go thru in the kindle. I have problems going to the next book. I am pushing all over the screen just to get back to home. Also all my books did not transfer correctly.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear SuzanneM,
Thank you for your detailed feedback about transitioning from your 2013 Kindle to the new 2024 Kindle. We understand how frustrating it can be when a new device feels significantly different from a familiar one you've used for years.
Let us help make this transition easier for you:
Navigation assistance:
We can provide a simple guide for basic functions
Show you quick shortcuts to return home
Explain the new gesture controls for page turns
Book transfer issues:
We can help recover any missing books
Guide you through accessing your complete library
Ensure proper syncing of your content
Simplified instructions:
Rather than wade through 238 pages, we can provide you with a quick-start guide
Focus on the most important features you use daily
Help customize settings to make navigation more intuitive
Please contact our support team at 1 888 280-4331. We'd be happy to walk you through everything step-by-step and help make your new Kindle as comfortable to use as your previous one.
Kindle use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have difficulty trying to get listing of books in my library. I guess I am used to the Kindle app and like how it works on my phone better now Han the Kindle
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Petrina,
Thank you for sharing your feedback about the Kindle (16 GB). I understand you're having difficulty finding your library listing, and I can see how frustrating that must be when you're used to the convenience of the Kindle app on your phone.
Here are some tips to help you navigate your library on your Kindle:
From the home screen, tap "Library" at the bottom of the screen to see all your books
You can filter your library by tapping "All" at the top and selecting options like "Downloaded," "Books," "Collections," etc.
Tap the three dots (menu icon) in the top right corner for additional sorting options like "Recent," "Title," or "Author"
If you're looking for a specific book, use the search icon (magnifying glass) at the top of the screen
If you're still having trouble:
Try restarting your Kindle by going to Settings > Device Options > Restart
Make sure your Kindle is connected to Wi-Fi and synced with your Amazon account (Settings > Your Account > Sync)
Ensure your device has the latest software update (Settings > Device Options > Check for Software Updates)
I understand the Kindle app interface can feel more intuitive since you're familiar with it. The e-reader interface is designed to be distraction-free for reading, but it does take a little getting used to. If you continue to have difficulty after trying these steps, our support team can walk you through the navigation at 1-888-280-4331 or through your Amazon account under "Help & Customer Service."
We appreciate your patience as you get familiar with your new Kindle, and we're here to help make your reading experience better!
For kid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fine, bought for my kid and it has been durable enough so far. You HAVE to get your titles from Amazon, you can’t put any epubs or anything that you already have.
No, I would not recommend this to a friendNice Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is smaller than expected but good enough for the price
I would recommend this to a friendThe old ones are better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little compatible books and forced to use just amazon books and laggy
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello WirelessMouse! Thank you so much for your review and feedback on your experience with your Kindle! We appreciate any and all feedback as we are constantly working to improve upon our products and services in order to better serve our customers! Just in case there is any confusion on what books are compatible with your Kindle and the different ways you can get access to them; I wanted to clarify a little. The book formats that are compatible with your Kindle are as follows: AZW, AZW3, MOBI, PDF, EPUB, DOC, and DOCX. You can access any of these through a variety of ways. For any books in this format that you own that are not part of Amazon's bookstore can be sideloaded to your device with a USB-C cord. You can also access a plethora of books through most local public libraries through smartphone apps like Libby. When borrowing books from these apps, there is an option to read it on your Kindle for the duration of your rental period. Lastly, Amazon does have a wide range of books for sale or included for free with a Kindle Unlimited subscription and you are able to use a Bluetooth headset and access audiobooks through Audible on this device as well. I hope this offers up some more choices to you and helps in improving your experience some with your Kindle. Thank you so much for your time and I hope you have an amazing day!
I will gift it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't been able to use it yet, its a gift for someone special
I would recommend this to a friendDon’t buy from this location
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I turned the item on, someone else’s account was signed in.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi user426780,
Thank you for sharing your feedback about the Kindle. I'm sorry to hear that when you turned on your device, someone else's account was already signed in—that's completely unacceptable for a product purchased as new and indicates you likely received a returned or refurbished device that wasn't properly reset.
This is a serious issue that shouldn't happen with a new purchase. Here's what I recommend:
Return to Best Buy immediately: Since you purchased this from Best Buy, take the device back to the store for a full refund or exchange. This is clearly not a new device as advertised, and you should not have to deal with someone else's account on your Kindle.
To sign out of the other account (if you decide to keep the device temporarily): Go to Settings > Your Account > Deregister This Device, then sign in with your own Amazon account. However, given the circumstances, I'd still recommend exchanging it for a properly new device.
Your feedback about receiving a pre-registered device is valuable and helps us identify where quality control processes need improvement. This should never happen with a new purchase.
Lazy to assist a client or even tie her shoelaces
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love my new Kindle and its cover! Everything about them is perfect! However, the purchase process was quite complicated and strange. I had already decided to buy the Kindle and cover, so I went to a desk to ask a staff member for assistance. When I arrived, I found one staff member tying another staff member’s shoelaces, a lady sitting on a stool, as I later realized, was too lazy to stand up and assist me or anyone else. This person asked another assistant to bring the Kindle and the cover. When I pointed out that the cover had a 20% discount, she claimed that the discount wasn’t showing in the system. I insisted, but she kept repeating the same thing without checking the price tag. She was reluctant to stand up and verify the price where the covers were displayed. Finally, she said, “That’s the final price. Do you want it or not?” At that point, I chose not to argue further. She was not only lazy but incompetent, rude, and intolerant . However, as I always try to be respectful and kind to others, I decided to end the discussion and pay the price she stated. So injust!
I would recommend this to a friendWorst Experience in retail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience I have had in retail. I bought a kindle to pickup in store on Feb 14th. When I went to pick it up the staff said they do not have it and wont for another 7 days. This was a gift for valentines day. As i attempt to figure out what to do i looked for the kindle in a different color and the manager offered me a more expensive one that was not the color I requested and said I have to pay the difference. I asked for a discount to help offset the terrible experience. I said no and asked them to look again for the same kindle in a different color. Eventually they found on but was not willing to exchange it for the green one I had ordered and said I would have to pay for it again. -terrible customer service -pickup dates were wrong -no in stock availability -managers did not care at all. If it wasn't for the urgency of what I needed, I would've walked out and never stepping back in a wrongful business.
No, I would not recommend this to a friendKindle not satisfactory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank goodness I bought a protection plan. I had for about two weeks and it froze up. Brought it in and the geek squad threw it in the waste basket.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Lindy,
I'm sorry to hear that your Kindle isn't working. The device comes with a one-year warranty through Amazon, which you can use to request a replacement. For assistance, you can contact Amazon Customer Support anytime at 1-888-280-4331—they're available 24/7.
Kindle dead pixel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item and was excited to use then I discovered a dead pixel upon turning my kindle on. Been trying to return it ever since.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi StevenL,
Thank you for your feedback on the Amazon Kindle. I am sorry to hear the device has a dead pixel. There is a one year limited warranty on the product you may contact Amazon Customer Support 24/7 at 1-888-280-4331. I hope this helps.
Miss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not have A. Microphone so it could read out loud to you
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello VeronicaW,
I am sorry to hear your Kindle's audio was not working for you. Modern Kindle e-readers, do not have a built-in speaker or a traditional headphone jack for audio output. This means you must use a Bluetooth-enabled device like headphones or speakers to listen to audiobooks or use the text-to-speech feature. I hope this helps explain the device a little more, have a nice day!
Poor battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is not what was expected. It doesn’t last very long. If I still had the package I would have returned it.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JenniferM! I understand you are having battery issues with your Kindle device. In the first few days as you download books and install updates, the battery drains. Please keep your Kindle charging during this time if you can. After set up, use our tips to conserve battery power: 1. Lower your device's light settings: Devices with a built-in light use more battery. 2. Turn off your device's internet connection when not in use. 3. Make sure to use a compatible USB cable to charge your Kindle (preferably the one that came with it). 4. Put your device to sleep when done reading. Press the power button once briefly. 5. Keep your device charging during large downloads. 6. Turn on Power saver in the Device options. The device enters in a low-power sleep mode when it hasn't been used for a few hours. 7. Keep your device charging for a period of time after large downloads. After downloading, your Kindle indexes your books to provide search capability, but it affects battery life. Note: Your Kindle automatically updates when it's not in use, affecting battery life. If you are still running into battery issues after performing these steps, please contact Amazon customer service for further troubleshooting. They can be reached at 1-888-280-4331. I hope this information is helpful. Thank you!
Sad & Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the item because it came after Christmas after being told it would be delivered by Christmas Eve.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Joyce,
We are sorry you did not have a positive experience with the Kindle. If you repurchased or need further assistance with our devices, you can always reach out. You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.
Hope that helps!
- Pros mentioned:Portability
Amazon Kindle Matcha
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect gift for Kindle beginners. My daughter loved it. She can slide it into her sports bag or purse when traveling for school events.
I would recommend this to a friend - Pros mentioned:Overall performance, Weight
Definitely worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The kindle works great! It was easy to setup and start using! It's light weight and doesn't disappoint! Very happy with this purchase.
I would recommend this to a friend - Pros mentioned:Portability
Favorite electric
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am obsessed! I never thought I’d like this over a physical book but I read so fast with this!
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our 9 year old granddaughter, it works perfectly and she has already read 3 books since Christmas.
I would recommend this to a friend