Customer Ratings & Reviews
- Model:
- B0CFPHV9ZN
- SKU:
- 6602810
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the Kindle Paperwhite (16 GB) for its portability, overall performance, and amazing battery life. Many appreciate its great size, amazing screen quality, and lightweight design, with some also enjoying the available color. While some find the user interface a little clunky and the price a bit expensive, glare is not an issue for users.
This summary was generated by AI based on customer reviews.
Avoid this one.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? This is a terrible device. If you are looking for pop-up ads that can't be turned off and poor functionality, this device is for you! Thankfully, I was able to return it and purchase an Amazon Fire.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear KathleenT,
I'm sorry to hear about your disappointing experience with the Kindle Paperwhite. However, I notice some confusion in your review - the Kindle Paperwhite actually has no pop-up ads in its reading experience. While some models do show advertisements on the lockscreen, these can be removed either at purchase or later for a small fee.
It's also unusual that you preferred a Fire tablet, as these serve different purposes. The Paperwhite is specifically designed for distraction-free reading with its eye-friendly e-ink display, while Fire tablets are multi-purpose devices with LCD screens.
We'd love to understand what specific functionality issues you encountered, we want you get the best reading experience possible!
Unrealistic exchange policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on Black Friday for my mother for Christmas. When she received it on Christmas she realized she wanted the Kindle Scribble. She just wanted to exchange the item and buy a more expensive item but because she wasn’t a a member she couldn’t exchange the item but $50 more she could. It’s unfortunately after spending hundreds at best buy for Christmas. I perfer to purchase at stores but situation like this make you wish it was bought at Amazon.
No, I would not recommend this to a friendNot easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to access free library books. Getting message device is not linked but Amazon account shows it is. Frustrating.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear JudithC,
Thank you for sharing your feedback about the Kindle Paperwhite, and we sincerely apologize for the frustration you're experiencing with accessing your library books. This linking issue should not be happening, and we understand how disappointing it is when you can't use a feature you were looking forward to.
The "device not linked" error message, even when your Amazon account shows the device is registered, can sometimes be resolved with these steps:
Try these troubleshooting steps:
Restart your Kindle by holding the power button for 40 seconds, then turning it back on
Go to Settings > Your Account on the Kindle and try deregistering, then re-registering the device
Ensure your Kindle has the latest software update (Settings > Device Options > Advanced Options > Update Your Kindle)
Check that your library uses OverDrive/Libby and that your library card is properly linked in the app or on the library's website
However, given the specific nature of this linking error, we strongly recommend contacting Kindle Customer Support directly at 1-888-280-4331 or through your Amazon account. They have specialized tools to diagnose and resolve device registration and linking issues that can't be fixed through standard troubleshooting.
We appreciate you taking the time to share this issue—your feedback helps us identify technical problems that need attention.
Not good for school texts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a grad class. I was disappointed that the device did not support the book. I returned it.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Lindal,
Thank you for your feedback on the Kindle Paperwhite. I am sorry to hear the book you were looking for was not available. Some books are not available on Kindle due to publisher agreements and licensing restrictions that dictate where e-books can be sold. I hope this information is helpful.
So upset it did not live up to my expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for the kindle scribe but I was disappointed. It was extremely slow and for the price I expected more. It needs to be redesigned. There is a lag and sometimes a ghost screen.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Tanya,
We are sorry to hear you are not enjoying your Kindle Paperwhite. A weak or unstable wifi connection may be causing the lag. If you are able to verify your devices connection to wifi. If you have further questions or need assistance please call us! Amazon customer service is available 24/7 for assistance on your device. You can reach us at 1-888-280-4331.
Hope that helps!
I tried
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really tried to like the Kindle but didn’t. I thought it was blurry, slow to load and had an overall cheap feeling. I returned product to store the next day.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi SUSANC,
I'm sorry to hear that the Kindle Paperwhite didn't meet your expectations. Unlike tablets or smartphones that use LCD or LED screens, the Kindle uses an E Ink display, which refreshes more slowly. This can make actions like page turns or menu navigation feel a bit less responsive.
The Kindle Paperwhite is designed specifically for reading, with a focus on simplicity and long battery life rather than high-speed performance. Its processor is intentionally less powerful to support those priorities. I hope this helps clarify how the device is intended to function. Hope you a great day!
Ad Supported
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is ad supported version that displays ads on the lockscreen and it doesnt say this anywhere in the product description.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BBuyElite! Thank you so much for your feedback. We are constantly working on our messaging to be sure customers get the experience they are expecting with these devices. The ad supported version of this Kindle is slightly less expensive than the one that is not. One thing we do offer is the option to pay a one time fee to remove these ads for this device that you can do through your Amazon profile online or by contacting Amazon Customer Support at 888.280.4331. I apologize for any confusion on the product details information and I do hope other than this, that you do enjoy your new Kindle and that you have a fantastic day!
Get one, seriously.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Kindle Fire before but wanted to read outside in the sun. Decided to buy a Kindle after a friend raved about hers. What an experience, it's like night and day. There's nothing like reading on an e-ink device like this, and it loads so smooth. I've read 3x more books thanks to this Kindle, borrowing them from the library. I take it with me in my purse to keep me company during waits at the bank or post office or on my commute.
I would recommend this to a friendDisappointing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Slow scroll rate and slow response. Difficult to use other sources for books besides Amazon. Planning to get rid of it.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Good Morning -Reader,
Thank you for your feedback on the Kindle Paperwhite. I am sorry to hear of the performance issues you are experiencing. This sounds very frustrating. Here are some suggestions that might help:
For the slow response:
Make sure your device is updated to the latest software.,
Try restarting the device Remove unused books/documents to free up storage and disable page refresh in Settings if you haven't already.
For using other sources:
The Kindle also works seamlessly with Library Apps such as Libby. You can sync your library card to the app, check out a book and as soon as you Kindle connects to Wi-Fi the book will automatically download.
Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you!
great buy i love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has been great use so far, already have been reading so many more books. also really glad i still could get the 3 months free kindle unlimited even without purchasing directly from amazon. very light and can fit easily in my bag. battery life is also great, i charge it to 100% and it’ll last about 2 weeks
I would recommend this to a friendLOVE it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This kindle is amazing--the battery lasts SO long and its so easy to use, small and convenient for a small purse. I'm obsessed.
I would recommend this to a friendGreat for Readers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t read in years and recently got really into a fantasy series. the books were huge and i wanted a better way to take them on the go. no compaints!
I would recommend this to a friendKindle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this kindle, super light weight and easy to use!
I would recommend this to a friendA Travelers Delight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A wonderful companion for adventures! I have it with me wherever the road takes me. It makes the other dwarves jealous as well. Especially Ballin and Dwallin. I can take my whole library with me. It even fits in my pocket with my new precious ring I found. Now all I need is a portable arm chair to go with me.
I would recommend this to a friendWorth every cent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Christmas gift to myself, battery last forever, not heavy at all, easy to carry and bring with you anywhere.
I would recommend this to a friendGood E-Reader
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I recommend jailbreaking it for the best experience.
I would recommend this to a friendGreat Gift for Readers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife for Christmas and she has used it every day since. Obviously, she loves it.
I would recommend this to a friendKindle Paperwhite is a great buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Kindle Paperwhite! It’s lightweight and the battery lasts so long!
I would recommend this to a friendKindle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great my wife lives it & uses it daily
I would recommend this to a friendBest Birthday Gift Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Have had it for two months and increased my reading and speed. With the kindle unlimited membership I can read so many books without paying or having to worry about late fees at the library. If there’s any con to the product it would be the price. A bit expensive for what you get, but it’s worth to me as someone who now reads 12-15 books a month.
I would recommend this to a friend