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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 452 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers consistently note the Kindle Paperwhite's ease of use, impressive battery life, and comfortable reading experience. Many appreciate its lightweight design and adjustable screen brightness, finding it perfect for reading in various conditions. The device's ample storage is also frequently praised. While some mention potential eye strain, positive feedback overwhelmingly outweighs negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 452 reviews
  • Rated 4 out of 5 stars

    A great little device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, got for my sister. She digs it, does great reading by the pool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ereader. Just disappointed that the agave green wasn’t available in my local store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    50 inch tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price quality picture great sound

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice reader for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Could be a bit bigger, but then would be more expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Hoping it will last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace Paperwhite I bought in Sept. of 2021 which died on me after 1 year, 1 month and out of warranty. This model is a little bigger and so far has been better displaying pages and responding to commands although still a little glitchy at times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small but still great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for reading. Wish the screen was larger. overall still a good experience

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 2 out of 5 stars

    Slow to load all content

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    slow to load all content my old kindle still working better than this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great gift.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my son in law and he loves it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great portable reader

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my best purchase would have rather had a tablet but good for reading while camping.

    I would recommend this to a friend
  • Pros mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Kindle - even better than my last one with the ability to have a dimmer screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ten out of ten.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for first time readers! This is the most books I have read in a long time!

    I would recommend this to a friend
  • Pros mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    Excellent e-reader for reading in any lighting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent e-reader. Paperwhite screen is great for reading in any light.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Paperweight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about one week then it froze on the Lock Screen. We were unable to get it unfrozen and was unable to hard reboot. It turned into a literal paperweight. 1 star due to the battery life which lasted a week while we waited for it to deplete.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi RichardS, thank you for providing feedback for Kindle Paperwhite. I am sorry to see that the device you purchased has stopped working so abruptly. Here are a couple of steps that may help with this:
      1. Press and hold the power button until either a power dialog box appears or the screen goes blank.
      2. Continue holding the power button for 40 seconds, then release.
      After a few seconds, the charge indicator light turns back on and the device reboots. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you again for your feedback, have a great day! AmazonDevices

  • Rated 3 out of 5 stars

    Kindle Paperwhite vs Original Kindle Fire

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much more difficult to get to the library than my Kindle Fire

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello Lanie, thank you so much for you feedback. Here are some tips to help get access to your library on the Kindle Paperwhite. Tap anywhere on the top of the screen. Tap the Home button. Tap the Library tab at the bottom of the screen. I hope this helps! AmazonDevices

  • Rated 2 out of 5 stars

    Good E-Reader, but only if you like Amazon

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little e-reader, but entirely locked into Amazon's ecosystem of kindle unlimited or purchasing from their ebook store. Their are ways to send pdf's and books from libby, but clearly a second thought.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift e-reader

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The E-ready arrived on time and in great condition at a great price as a Christmas gift to my self

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a waste. It’s slow and the user interface is awkward. Can I return this?

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi RealtorSnod,

      Sorry you are disappointed with your Kindle Paperwhite. You can try restarting your Kindle by holding down the power button for 40 seconds. From there, ensure your wifi credentials and amazon account information are entered correctly in settings. Lastly, you can call Amazon customer service. We are available 24/7 for assistance on the device. You can reach them at 1-888-280-4331.

      Hope that helps! AmazonDevices

  • Rated 1 out of 5 stars

    Broke right out the box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for Mother’s Day and returned. It was glitching and freezing up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a Christmas present and know she will love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes a great gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Christmas gift for those readers in your life

    I would recommend this to a friend