Presidents’ Day SaleEnds February 16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

free

Customer reviews

Rating 4.4 out of 5 stars with 8549 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 8,549 reviews
  • Rated 3 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good, but its competitors are better I also want to add a complaint to BestBuy for taking away my points that I had stored in the points bank. They removed them when they made the change from storing points to only credit card customers. I contacted support and they told me they would return them to me, but this never happened and in the end they just said they couldn't return them to me. I don't know if this was because I am a foreign customer (Mexican) but I find the treatment ridiculous when I have spent more than 20,000 dollars on their website. But well, I guess I will start looking for alternatives. Another complaint is about a Christmas purchase where I bought several video games for the family. I bought them confidently because they had an extended warranty for returns but they did not validate this warranty. They told me that it was not applicable to video games when the website clearly showed that those items had that extended period of time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The service is great… like everyone else

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is great… all the services are great. Get what best suits your needs. If you’re all in on Amazon this is an excellent music service and still great if you’re not all in. It’s four stars because you have other option that offer similar features. To me none of the offerings out really stand out. So to me the choice is really up to you and what your preference is. I can’t think of any quirks or downsides, the service is great but no real standout features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid mid-range option

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had previously purchased the WB-XB910N headphones and while the audio quality was quite good, they were quite heavy and uncomfortable to wear for extended periods of time. These have much of the same features, though at a lower price point. They are quite light, and comfortable to wear, and the active noise cancelling/ambient sound controls make a noticeable difference in the listening experience. The playback and volume controls are easy to find and use, and the wired audio option and microphone are nice bonuses. Battery life is also more than adequate; one could easily get a couple days of use on a full charge. All in all, a quality product and a great value on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music is key to life

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was amazing while it lasted ! Have a smart bathroom fan that has Alexa built-in. This is amazing whenever you have a long day at work and just need to zone out everything while you are in the shower or whenever the wife joins in on the shower. Tell Alexa to play any song and it curates stations with nothing but music by the artist. Be warned though , after the subscription is up , Amazon will charge you automatically. If you cancel , you might still have access to their free version , but with the free version it is essentially Pandora. Once your subscription expires If you say play music by 2pac , the first song will be by 2pac but after that it will play other artists that sounds like 2pac. With the subscription when you say play music by 2pac or whoever , it will play nothing but that artist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love getting rewarded for buying and love that i to get enjoy music while using my new product !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tooany commercials for me to listen to for long. It's really ridiculous. I have CDs I'll listen to. Sick of the Commercials

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best free music

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy best buying free music ,Still im listening ,i love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase. The quality is perfect. I would recommended that product to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy reviewer

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon Music Unlimited is a worthwhile streaming music and podcast service, and that recommendation rides almost entirely on the back of the service's Music HD catalog and Alexa, Echo, and Fire TV features. Plus, removing the Music HD fee only increases the value proposition. Amazon Music Unlimited lacks some of the content found in LiveOne, SiriusXM Internet Radio, Spotify, and Tidal—PCMag's Editors' Choice picks for streaming music services—but you won't be left disappointed, especially if you're already a part of the Amazon ecosystem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free music

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool to have free Amazon for four months!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple Music unlimited

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the original Apple Music but better . Apple Music unlimited is the next evolution in music streaming . I would defiantly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good option

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality of music, easy to configure and make a library

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must get

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea that Amazon music was so good until I used it. Definitely going to keep the subscription

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Member

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good and the sounds are so amazing and has good volcanic melodies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great music

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing. They have a great selection of music will recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unlimited music

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great variety of music to listen to. Most new songs are available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the only music services that offers actually non compressed lossless music. Catch is it still requires a proper set up to use it but the quality is there just hidden. That said the recommendations or user friendliness is bottom bracket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Your Melody, Your Way.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon Music offers a stellar music streaming experience. With an extensive library, seamless integration with Alexa devices, and a user-friendly interface, it's a top-notch service. The inclusion of both standard and HD audio options caters to audiophiles. The diverse range of playlists and exclusive content adds a delightful touch. Whether you're into mainstream hits or niche genres, Amazon Music provides a harmonious blend of convenience and musical enjoyment. It's a solid choice for anyone looking to dive into the world of unlimited tunes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Music

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you would expect in a streaming service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great music collection

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the app to listen to music. Perfect to listen to music while I drive.

    I would recommend this to a friend