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Customer reviews

Rating 4.7 out of 5 stars with 2093 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are positive about the Powercore Metro 20000mah Portable Charger's long battery life, portability, and size. Many appreciate its quality, design, and compatibility with various devices, while also noting its substantial capacity. However, customers are negative about the charger's weight and the limitations of its USB-C port, which some find disappointing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 2,093 reviews
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger does a good amount of charging, it's okay but I've owned chargers that cost the same and last twice as long

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Portable Charger Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger seems to work okay , but it would have been nice if the instructions would be in English

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    dosent fast charge samsung s10 +

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if my device is locked it will fast charge for a minute but then it goes to a slow charge also u cant can my s10 + uses a cable with the type c ends and I tried this when the pack was a 75 % also the leds are easly cover with finger but it it charged my device I would I like it a lot more returning asap

    I would recommend this to a friend
    • Brand response from Anker Team
      Posted .

      When it comes to fast-charging your s10+, you'll want to get a power delivery charger like this one:

      https://www.bestbuy.com/site/anker-powercore-metro-pd-20000-mah-portable-charger-for-most-usb-enabled-devices-dark-gray/6375622.p?skuId=6375622 anker

  • Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It might be a really good charger with a lot of space but did not offer me the usb c charging capability I needed.

    No, I would not recommend this to a friend
    • Brand response from Anker Team
      Posted .

      We're sorry about this. Have you checked out our USB-C PD and IQ 3.0 - specific products?

      Give us a call at 800-988-7973 so we can help you pick out the gear you need! anker

  • Rated 3 out of 5 stars

    Really thought it fast charged

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still quicker than some. So far so good. Replaced a blackweb that lasted a couple years.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I’ve had better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes forever to charge. Run time is decent. Looks good though.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Need how much we can use and power gave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not instruction to use not how much time we can use or have power

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive!!! Need to have more choices at store and online!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good with flaws

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good when it worked it just stopped working randomly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice looking item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking item but takes forever to charge my phone or fitbit

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No fast charging

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be clutch, but not a need. This does have the best power output!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ankeraway

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the battery is not as good as the last anker years ago is

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alright.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The apple wire part is not working But everything else works

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been more disappointed in any purchase. I bought this after we lost power due to the storm last week. Product arrived a week late, no problem. However, Best Buy sent me a used item with scratches and human hair all over as if someone was shaving over it. The Anker box even has a strand of hair attached to it, the product’s box was opened and damaged, the item has some white dusts on it. I ordered the Metro power core but received a box of metro power core essential. I even regret unboxing it with my daughter because I don’t know what we have been exposed to. Note: THE SHIPPING BOX CAME INTACT AND FINE.

    No, I would not recommend this to a friend
    • Brand response from Anker Team
      Posted .

      Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better. Please contact Bestbuy to return the item and get a replacement/refund. anker

  • Rated 3 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little too big. I wish they had more color options too

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Portable charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to charge chomebook for distance learning.Even took chomebook to bestbuy to make sure we got correct charger and it didn’t work.We just use it to charge our phone.

    I would recommend this to a friend
    • Brand response from Anker Team
      Posted .

      Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. The output of this item is 5V/2A. We don't recommend you use this power bank to charge a laptop. Thanks for your understanding.

      We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973 if you have any other questions with this item. We are more than happy to assist you further.

      We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you! anker

  • Rated 2 out of 5 stars

    Heavy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable power bank is heavier and bigger than my Galaxy s20. Some of the reviews claim to get 90+ charges but that hasn't been the case for me. I'm lucky to get two or three.

    No, I would not recommend this to a friend
    • Brand response from Anker Team
      Posted .

      The weight of this power bank is 9.9 ounces. Its battery capacity is 20000mAh. In regards to efficiency, it burns 30-40% of their power when they are charging other devices. So this power bank can charge your phone for 3~3.5 charges. Remember your device comes with an 18-month warranty. Anytime you need help, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. anker

  • Rated 2 out of 5 stars

    My Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product isnt as good as I was hoping it was going to be. It does work but I purchased one a few months ago thats alot stronger and it was alot cheaper.

    No, I would not recommend this to a friend
    • Brand response from Anker Team
      Posted .

      Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.

      We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

      We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you! anker

  • Rated 2 out of 5 stars

    Takes forever to charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger charges a phone quickly, however it takes a full day to fully charge the charger itself which is frustrating.

    No, I would not recommend this to a friend
    • Brand response from Anker Team
      Posted .

      Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!

      If possible, please try a different 5V/2A wall charger to see if the issue persists. Normally it needs about 10 hours to fully recharge this power bank.

      If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.

      We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you! anker

  • Rated 2 out of 5 stars

    Not fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was claiming to be fast but my switch still died while plugged into it on its so called fast charge.

    No, I would not recommend this to a friend
    • Brand response from Anker Team
      Posted .

      Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!

      To help us pinpoint the issue, please let us know the following information:
      1.The model of your switch.
      2.Have you tried the power bank with a phone? How long does the battery take to fully charge your phone when you're not using the phone (when it's in power-saving mode)
      3.If another cable helps at all
      4.How the PowerCore works with other phones/devices  

      If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you! anker