Customer Ratings & Reviews
- Model:
- A1268H11-2
- SKU:
- 6375636
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Powercore Metro 20000mah Portable Charger's long battery life, portability, and size. Many appreciate its quality, design, and compatibility with various devices, while also noting its substantial capacity. However, customers are negative about the charger's weight and the limitations of its USB-C port, which some find disappointing.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Usb-c
Not satisfied
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB-C was not functioning, purchased a different one thats Anker 10,000 still was not functioning
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
The USB C port is an input port for recharge the battery only, it can't charge other devices. If possible, please try the following steps to see if the issue persists:
- If that port works when using another cable
- If the port works fine with another device
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
won't charge after 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say about 7 months of exploitation is a fair deal, for you are always expecting for the battery kind of thing more lasting life experience. For I've got some inexpensive small batteries I've grabbed at Fedex trade post, really long time ago and they are still in a mint condition to charge and charging. So I am feeling disappointed with Anker, however it served for a quite a bit of 7 months now since Nov 14 2019. Not reliable thing overall.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists: 1. For recharging the battery itself, try another wall charger, wall outlet, and cable; 2. For charging another device, try another cable and try the battery on another device.
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Doesn't come with a charge adapter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't come with a charge adapter or any cables. Instructions booklet is limited and vague. Appears it can only be charged through a standard USB port. Device connects with a "Usb-3" which then connects "out" with a traditional "USB" port in order to charge. But it doesn't come with a wall adapter or attachment... Disappointed and definitely will be returning because I can't charge it even at home.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We have contacted our colleague to print more accurate instructions. We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardley charges 1.5 times. Bad product which i would never recommend to anyone
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1.The model of your device, such as iPhone 7 or Galaxy S8.
2.How many charges the battery can give your device when you're not using it (when it's in power-saving mode).
3.If another cable helps at all.
4.How the PowerCore works with other phones/devices.
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Stopped working
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and in less than a year it stopped working. For the price I really thought it would last longer.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists: 1. For recharging the battery itself, try another wall charger, wall outlet, and cable. 2. For charging another device, try another cable and try the battery on another device.
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Powerbank
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It take time to recharge almost 3 days get it full charge.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Normally, this battery takes about 10.5 hours to fully recharge with a 2A wall charger. To help us pinpoint the issue, please let us know the following information:
- What model and type of wall charger/AC adapter you are using
- If the battery charges fine with another wall charger and cable
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Takes ages to charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item as a backup for my mobiles during the tropical storm of 2020. We were without power for 6 days and the cable that came along with the power bank didn’t work and it took literally 14 hours for a full charge. Had to spend half day in a friends house to charge this in order to be able to charge my 3 mobiles once... didn’t feel it worth the money at all.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. So sorry to know that the cable that comes along with the power bank doesn't work and very sorry for the inconvenience caused. Hope you are doing well.
We'd love to make things right! Please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Power Pack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item because it didn't charge my Iphone 11.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
- If another known working cable helps
- If the PowerCore works properly with other phones/devices or not
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Power banck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take too long to fully charge and it will drain off quick
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Regarding the long recharging time, please try the following steps to see if the issue persists:
1.What model and type of wall charger/AC adapter you are using
2.If the battery charges fine with another wall charger and cable
3.About how long it takes to recharge the battery (if it will charge fully at all)
As for the discharging issue, please try the following steps:
1.The model of your device, such as iPhone 7 or Galaxy S8.
2.How many charges the battery can give your device when you're not using it (when it's in power-saving mode).
3.If another cable helps at all.
4.How the PowerCore works with other phones/devices.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Edwardo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged up unit until lights when out. Tried charging iPhone and it did not charge at all. Using the same charge line that I use to charge the iPhone every night. Also the unit requires an adapter to plug into the wall which is not included nor does it state that on the packing. Returned for refund to Best Buy without any problems.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience and very sorry for the inconvenience caused. It's unusual for this product to be acting like this.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours. We do hope you could reach out to us (support@anker.com/+1 (800) 988 7973) and give us a chance to make things right for you next time. We are always ready to help.
Slow charging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 hours, plugged into fast charger plug, it's only 1/4 charged. Won't fast charge my Samsung Galaxy Note 8. Doesn't support pass through charging, at least from my testing. Honestly, if find this pack worthless and will be returning to Bestbuy, replacing with one that charges faster, supports fast charging, and supports pass thru charging
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
It seems you need a power bank that supports Quick Charging technology. If so, we recommend this product below that has a QC 3.0 port that can fast charge your Note 8. https://www.bestbuy.com/site/anker-powercore-26800-mah-portable-charger-for-most-usb-enabled-devices-black/6348848.p?skuId=6348848
It normally takes 10.5 hours to fully recharge this power bank using a 5V/2A adapter. It's unusual that it's only 1/4 charged after 6 hours. If possible, please try a different outlet/wall charger/cable to see if the issue persists.
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
No charger
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy this purchase. It doesnt hold charge as well as my others chargers
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
- To recharge the battery itself, try another wall charger, wall outlet, and cable
- To charge another device, try another cable and try the powerbank on another device
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Does not reliably charge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it charges. Sometimes it charges for a few seconds. Some times it takes lots of jiggling to get it to start to charge and then it fails. Been like this from the start. Don’t know that it’s worth the time to try and return it. Historically had good luck with Anker. Otherwise a cool looking product that was nicely packaged.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try a different cable/device to see if the issue persists.
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Didn’t like it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it because it wouldn’t charge my tablet
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- The model of your device (such as iPhone 6 or Galaxy S8)
- If another known working cable helps
- If the PowerCore works properly with other phones/devices or not
If those don't help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Refund!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery dies fast!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
- The model of your device, such as iPhone 7 or Galaxy S8
- How many charges the battery can give your device when you're not using it (when it's in power-saving mode)
- If another cable helps at all
- How the PowerCore works with other phones/devices
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Ineffective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed because it said on the package that it was compatible with my iPhone 11Pro. I followed the directions and tried numerous times, but it would not charge my iPhone which I’ve only had for 4 months and is in great condition!
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
- If another known working cable helps
- If the PowerCore works properly with other phones/devices or not
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Such a waste of money..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I heard this is a good power bank so i gave it a try. Bought it July 2020 but after 2 months of using it, it wont even charge now! The life span of this is very short. I’m so disappointed.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thanks for providing this feedback. We stand behind this product with an 18 month warranty. Make sure you provide proof of purchase to one of our reps! - 800-988-7973 (9-5PST)
Anker is a great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This battery was returned because the battery would not charge at all after 8 hours of over night charging. I have purchased anker products before and they last for a long time but it was defective
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you for letting us know about this issue. Very sorry for the inconvenience! All of our products come with a hassle-free 18-month warranty. In case you have any problems with Anker products in the future, please feel free to contact us via [email protected]. We gladly assist you further. Have a good day!
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I’ve purchased in the past two months has been garbage. I purchased for a marathon & it did NOT work. Needless to say, I returned it.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
If you have any further questions, please feel free to contact us via support@anker.com or call us at +1 (800) 988 7973.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Waste of money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this powercore in June 2021. By October, it won't charge anything. I have tried everything. Used different cords, made sure it was completely charged, etc. It's worthless.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
- The model of your device (such as iPhone 6 or Galaxy S8)
- If the PowerCore works properly with other phones/devices or not
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!