Customer Ratings & Reviews
- Model:
- A3902Z13
- SKU:
- 6378180
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers appreciate the Soundcore Liberty Air X Earbuds for their impressive sound quality, affordable price point, and comfortable fit. Many users have praised the earbuds' audio quality, describing it as "pretty good" and noting that the music sounds "great." The earbuds are also considered to be a great value for the price, with customers saying they are "good earbuds for the price" and "a great buy for teens." Additionally, the earbuds are praised for their comfortable design, with users saying they "fit in the ear quite well" and are "very comfortable to the ear."
This summary was generated by AI based on customer reviews.
Not what expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them as a gift for somebody but they behave poor
No, I would not recommend this to a friendGreat ear buds !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was what I had wanted great for indoors and outside.
I would recommend this to a friendDeal-breakers. Should have returned within 14 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the fit and the sound is okay too, but there were a few things I didn't like. First, it was very difficult to pair one with the other. Then, I found out one is the master bud and has to "connect" first. Then put the slave bud in the case, close it, open it again, and the slave bud should pair. Also, the slave bud won't work independently from the master bud. Secondly, the battery is at most half what was advertised, 3.5 hours not 7. Lastly, I did not like the "tapping" controls. It felt like I was tapping my ear drums.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Make sure the charging case has enough power (at least two white indicators on the case). Note: after the earbuds are fully charged, the steady white light on the earbuds will shut off.
-Take the earbuds out of the case and see if a flashing white light comes on. If it doesn't, try manually pressing the button or touchpad of the earbuds to power them on.
-Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
-Try using another micro USB cable to power the charging case.
We now have two versions of this item, and the serial number (SN) is located in different places on the different versions. The SN looks something like "SN: ABC123XXX".
1. If the serial number is printed inside the charging case, search "h0g9UZIEgJo" on YouTube for detailed steps on how to reset the headphones. Make sure there is a red light flashing 3 times after you hold down the touchpad for 7 seconds.
2. If the serial number is printed on the charging cable that came with your earbuds, please search "4rNVJooT1KU" on YouTube to follow the detailed steps to reset the headphones. Make sure there is a red light flashing once when you quickly tap the touchpad on the earbud 4 times, which means the reset was successful.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
great sound but not for everyone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a good product i just did not like how easy the buttons would get pushed when i was listening to music and how easily the ear pieces fell out of my ears i personally did not care for this product
No, I would not recommend this to a friendNot worth it!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were decent but didn't want to keep a charge after a couple of months. Started going down a lot faster so they got junked real quick. Sad for such an expensive pair...
No, I would not recommend this to a friendWould not stay paired to my phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not very good people on the other end of phone call could not hear anything I was saying and they kept switching over to phone would not stayed paired
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If those steps don't help, please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend kept falling out of my ear and soon as I got them one was already ready losing sound
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try to reset the item as the manual to see if the issue persists.
As for the fit issue, may I know if you have tried a different size of eartips? If it doesn't help, we would be happy to provide you with extra foam eartips (XXS).
Please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not worth it!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these based on the reviews on this site. There definitely not worth it. They cut out all the time and the sound quality is something you would expect from a pair of buds you spent 5 bucks on at a 7 11. I would not recommend
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thanks for providing this feedback. We stand behind all of our products with an 18 month warranty. Make sure you provide proof of purchase to one of our reps! - 800-988-7973 (9-5PST)
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 pairs and 1 works well the other one stopped working after 2 weeks
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
During daily use, the earbuds may sustain a lot of contact with hands and moisture, which can cause interference with the connection. First, we kindly ask you to try the following troubleshooting as those have proven to often times already help:
-Make sure the charging case has enough power (at least two white indicators on the case). Note: after the earbuds are fully charged, the steady white light on the earbuds will shut off.
-Take the earbuds out of the case and see if a flashing white light comes on. If it doesn't, try manually pressing the button or touchpad of the earbuds to power them on.
-Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
-Try using another micro USB cable to power the charging case.
We now have two versions of this item, and the serial number (SN) is located in different places on the different versions. The SN looks something like "SN: ABC123XXX".
1. If the serial number is printed inside the charging case, search "h0g9UZIEgJo" on YouTube for detailed steps on how to reset the headphones. Make sure there is a red light flashing 3 times after you hold down the touchpad for 7 seconds.
2. If the serial number is printed on the charging cable that came with your earbuds, please search "4rNVJooT1KU" on YouTube to follow the detailed steps to reset the headphones. Make sure there is a red light flashing once when you quickly tap the touchpad on the earbud 4 times, which means the reset was successful.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not bad quality just needs to work separately
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud does not work without the right and I havent even had them for long.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
This item does not support using the left side independently, but we have the Liberty Air 2 supports it.
If there is anything we can assist, please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound core ears buds were only used for about 2 weeks and the right earbud went out .Such a disappointment I really liked the fit they stayed in my ear good being I have small ears.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Regarding this issue, please search "h0g9UZIEgJo" on YouTube for detailed steps on how to reset the headphones. Make sure there is a red light flashing 3 times after you hold down the touchpad for 7 seconds. If still the same, P\please reach out to us at [email protected] so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was no where near what I’m used to with Anker.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs! Would you please let us know more details of your concern about the sound? Please also try other sizes eartips to get a better seal to see if it sounds better for you.
Please reach out to us at [email protected] so we can see what we can do to make up for this disappointment.
You are important to us, and we want to help as much as we're able to.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Can’t hear you
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality unable to hear clear and not sensitive enough to accept the finger taps.
No, I would not recommend this to a friendNot recommend to buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not charge right and still say low I used them 3 times only and I bought them 2 months ago
No, I would not recommend this to a friendBrand response from Roav Team
Posted .So sorry to learn about this, Please help us to try the following troubleshooting steps to see if there are helpful:1. Make sure the charging case has enough power (at least two white indicators on the case). Note: after the earbuds are fully charged, the steady white light on the earbuds will shut off.
2. Take the earbuds out of the case and see if a flashing white light comes on. If it doesn't, try manually pressing the button or touchpad of the earbuds to power them on.
3. Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
4. Try using another micro USB cable to power the charging case. If still the same, please reach out to us at [email protected] so we can further assist you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the piece does not work properly not satisfied n
No, I would not recommend this to a friend- Cons mentioned:Bass, Pairing, Volume
Overpriced and Underperforming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Anker Liberty Air X to replace a pair of Bolutne Bluetooth earbuds with a wonky microphone. I’ll be returning these same Anker Liberty Air X earbuds to Best Buy less than two days after purchasing them. I can’t believe Anker has the audacity to charge $80 for this substandard set of earbuds that are plagued with problems! As soon as I opened the box a huge red flag went up in my mind, as staring at me on the inside cover of the box is a full-page instruction sheet on how to reset your headphones if they’re only playing sound through one ear. Which of course, mine were only playing sound through one earbud as soon as I took them out of the box and paired them to my phone. Way to make a first impression there Anker! I guess Anker knows their headphones are garbage seeing as how they have to put a full-page of instructions front-and-center inside the box on how to fix an issue that any competent and legitimate company would have just issued a recall for and FIXED the underlying issue before attempting to sell known broken hardware in mass quantities. I digress… No exaggeration, after opening the box it took me 20 minutes to get sound out of both earbuds. Even following along with a YouTube video was an exercise in frustration and futility. If you have anything but the tiniest, most slender of fingers, you’ll find it hard to press the touch-sensor on each individual earbud and hold it down without the earbud coming off of the charging plate, which it needs to stay in contact with during the reset process. So after 20 minutes of fighting with this set of earbuds, they finally play through both ears. And the sound quality that awaited me was BEYOND cheap! My Boltune headphones cost HALF as much as the Liberty Air X and the sound on those Boltune earbuds is TWICE as good! There is no bass at all to the Liberty Air X, and even at the loudest volume my phone goes to, the music just didn’t get loud or rich enough to be enjoyable through these headphones. If you’re planning to do anything other than make phone calls and listen to podcasts, stay far away from the Liberty Air X, as they’re in no way designed with music in mind! Think back to the cheapest quality “disposable” set of wired earbuds you’ve ever bought. That’s EXACTLY the sound quality you’ll get out of the Liberty Air X. I’ll be keeping my Boltune earbuds, and just deal with the wonky mic. At least BOTH Bolutne earbuds paired up the first time and every time I’ve gone to pair them. I can’t say the same about the Anker Liberty Air X. The sound on the Boltune headphones is phenomenal at half the price Anker is asking for earbuds with dollar-store sound “quality”. I would not recommend the Anker Liberty Air X to anyone. They’re nothing more than broken, buggy hardware that under-performs, sold at way too high a price for the product you end up getting. Pros: mic works for phone calls phone calls can be heard through both earbuds Cons: It took me 20 minutes to get both earbuds working after I first opened the box Controls to reset the earbuds are HORRIBLE for anyone with normal sized fingers The earbuds sound like a cheap pair of $7.99 wired earbuds, they’re no good for music Even when I finally did get the left earbud to sync up with the always-on right earbud, the left earbud would cut in and out during audio playback. Anker’s solution to their broken headphones is to include instructions, rather than to recall the buggy hardware and just include earbuds that work out of the box.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved these and hate that they were discontinued. I would choose these over AirPods any day
I would recommend this to a friend - Cons mentioned:Connectivity
Blue tooth connection is spotty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blue tooth connection on these is spotty. Overall, not a smooth experience.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Started out Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for 5 months ish now, and the battery life all of a sudden sucks. They die within 1.5-2 hours when they used to last 3 hours, even when the case is 100% charged. It’s really frustrating as I love these. The sound is great, unfortunately the battery quality is low. I don’t recommend these, maybe try the Liberty 2?
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If those steps don't help, please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
AP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good i never had this product before in general
I would recommend this to a friend