Customer Ratings & Reviews
- Model:
- A3902Z23
- SKU:
- 6378181
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers appreciate the Soundcore Liberty Air X Earbuds for their impressive sound quality, affordable price point, and comfortable fit. Many users have praised the earbuds' audio quality, describing it as "pretty good" and noting that the music sounds "great." The earbuds are also considered to be a great value for the price, with customers saying they are "good earbuds for the price" and "a great buy for teens." Additionally, the earbuds are praised for their comfortable design, with users saying they "fit in the ear quite well" and are "very comfortable to the ear."
This summary was generated by AI based on customer reviews.
Drops Calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought these at Best Buy on 5/24/20. I charged them up and started using them and all they do is drop calls...I read 80 reviews and not one person said they drop calls...So I don't understand why I drop calls every 3 to 4 minutes. I do like them and they are very comfortable to wear... So I don't know what to do... except take them back?....I have other Anker products and are very happy them them but not these Ear Buds...
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
1. Put the earbuds back into the charging case for 10s and then take them out to try again.
2. Use the default phone call on another phone to see if that helps.
3. Try the headphones with another device at a different place.
If those steps don't help, please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Beware, disposable product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally disappointed I had version 1 and 2 of the Anket Soundcore Liberty Air. And both units did not reach the end of the warranty period working. Version 1, lasted 8 months. When the right unit has stopped charging. And without it the device doesn't work. With version 2, the usage time did not reach the second month. The problem was the same. The right unit has stopped charging. And neither the case reset procedure (something that was not possible in version 1), solved the problem. In both cases, I contacted Anker support. And the only answer I got was that, as I don't live in the USA, they have no way to attend me. So, if you live in the USA. You will need to request replacement of the item before the warranty ends. If you don't live in the USA. Do not have this device on your shopping list. In time - My brother also has version 1. And with him the problem happened in 4 months. He also started to have a nice paperweight.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! Have you tried the tips below?
1. Make sure the charging case has enough power (at least two white indicators on the case). Note: after the earbuds are fully charged, the steady white light on the earbuds will shut off.
2. Take the earbuds out of the case and see if a flashing white light comes on. If it doesn't, try manually pressing the button or touchpad of the earbuds to power them on.
3. Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
We are sorry that we are only able to honour the warranty within the country that you made the purchase from normally. If there is anything we can help further, please reach out to us via [email protected] for assistance. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
1 year product life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The design of these earbuds causes corrosion to build up on the charging ports. Even after properly cleaned they will stop fully charging. If you use your earbuds for frequent exercise plan on needing to buy new earbuds in less than a year as they will stop charging fully. Mine stopped at the beginning of a long bicycle ride and again on a flight. If you’re okay with paying $79 every year for new earbuds and don’t mind quiet bike rides, exercise sessions, or music less plane rides then these are for you.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Make sure the charging case has enough power. Note: after the earbuds are fully charged, the steady white light on the earbuds will shut off.
2. Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on the earbuds to ensure a better connection.
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Disappointed/Headphones stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These worked great for about 1 month and then the right headphone stopped charging. I've tried everything and can't get it to charge. I can't get the left headphone to connect to anything with the right headphone being completely turned off, so I'm totally unable to use these. I was really excited about these and am disappointed that they only worked for a short period.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for 5 months or so and I was very happy with them at first but now the left earbud doesn’t sync up with the right one. Reading other reviews now it isn’t only me. I have tried all techniques of disconnecting and nothing has worked.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
We noted that you have tried some troubleshooting already. Have you tried the tips below?
Step 1. Delete "SoundCore Liberty Air" from your device's Bluetooth list, and turn off the Bluetooth on your device;
Step 2. Place one earbud in the charging case and make sure it's charging (The LED indicator will be solid white)
Step 3. Tap and hold the multifunction touchpad of the earbud (currently in the charging case)for 7 seconds until the LED indicator flashed 3 times.This clears the paring information.
Step 4. Put the other earbud in the charging case and repeat Step 3.
Step 5. After the pairing information is cleared, take both earbuds out of the charging case and place them next to each other.
(If pairing is successful the LED indicator on the left earbud will start flashing slowly and the LED indicator on the right earbud will flash rapidly.)
Step 6. Turn on Bluetooth on your device and search for "SoundCore Liberty Air" to connect.
If those steps don't help, please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!