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Customer Ratings & Reviews

$96.99

Customer reviews

Rating 4.7 out of 5 stars with 881 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers regard the Back UPS as a reliable product with excellent performance and long battery life. Users appreciate its surge protection, ease of use, and convenient size, as well as the inclusion of a USB port. Some customers have noted that the backup time was less than expected, and a few found the beep noise after overload to be bothersome. Overall, the Back UPS is well-received for its features and functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 881 reviews
  • Rated 1 out of 5 stars

    Horrible - Smells of Burnt Plastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit smelled like burned plastic so bad it made my house reek of burnt plastic. It took 3 giant bowls of Banking Soda to remove the smell

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST APC

  • Rated 3 out of 5 stars

    Okay, not the hulk of a battery, but enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased previously, battery lasted about 3 years.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend this product. No matter what I use it for, or how many plugs I plug into it, it always lets out an insanely loud constant beep and shuts off. It lasted a month before this happened. I can plug my phone into it as a charge and it still does it. Do not recommend at all. Went with a different brand and had much better luck.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery is not user replaceable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Throw away electronics after several years. Not a user swappable battery. It's usable life is short by design!

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We are very sorry to hear of your unfortunate experience with our product. We have other Back UPS models that are user replaceable battery. You may want to check our website for additional information https://www.apc.com/.

      APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST APC

  • Rated 2 out of 5 stars

    Disappointing...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really disappointed in this APC product. I bought it to protect my new Sony 8K TV and it kept giving beeps like the power was off but it was not...I got a replacement and it did the same thing.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you are having problem with our UPS. I would double check that the TV isn't pulling more power than the UPS supports. The BVN650M1 would support 360 watts of power connected to the UPS. Anything over that would overload the UPS and cause it to cut power to the connected equipment. APC

  • Rated 2 out of 5 stars

    Formerly an APC Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    APC's batteries do not last as long as they used to. I'm finding that CyberPower is actually a better product.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time review our UPS. I am sorry to hear that you are having issues with our units. There are a few factors that can determine the lifetime of the UPS. If the unit is experiencing frequent discharges and is on battery quite a bit this can shorten the battery lifetime. Our units would come with a 3 year manufactures warranty and if you run into any issues with our unit please do not hesitate reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 5 out of 5 stars

    APC backups have saved me more times that I can re

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    APC backups have saved me more times that I can remember

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery USB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product exactly what i needed when i needed it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Seamless Battery Power Security

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had contemplated getting a UPS for quite some time but never did. So, I was very happy to have an opportunity try this product out. If you are looking for a reasonably priced APS/surge protestor for home or small office this is a nice option and would recommend. Easy setup – just unbox, insert battery connector on the bottom of the unit, plug in and turn on Angled and flat 5-foot power cord. Is somewhat compact at 5.5 inches high x 10.8 inches width x 4.1 inches deep and is a tad over 7 lbs. 5 UPS/Surge and 2 surge power outlets and 1 5V 2.1A USB connector. 2 of the UPS outlets are staggered/separated to allow pugging in larger power blocks. Rated at 650AV and 360W and energy star certified The power button flashes different colors/frequencies and there are audible alarms indicating unit status. Has 3 Voltage sensitivity adjustments. Can be mounted on the wall 3-year warranty on unit and battery (which will need to be replaced every few years and looks to cost around $45). $75,000 lifetime connected equipment protection policy and free technical support. To test I unplugged unit simulating a power outage and it seamlessly went to battery power every time. Test 1 – Received 20 minutes of power before battery was exhausted having my desktop (no added GPU) with multiple hard drives, modem, router and 35-inch monitor plugged in. While this certainly is enough time to save any work, it won’t let you while away the time watching content or surfing the internet until the power comes back on. Test 2 – Received 2 hrs. and 33 minutes of power before battery was exhausted having only modem and router connected. Negatives. No display of battery charge left or charging percentage. Very long (states up to 10 hours) to recharge the battery. Overall a nice compact UPS that gives you a sense of security if your power should go out. Just be sure whatever is plugged into it is really needed to extend battery power as long as possible.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mine stopped working after less than a year.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine stopped working after less than a year. I bought the bigger one as well, but that one still works fine.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. Our BackUPS units would come with a 3 year factory warranty on them so do recommend reaching out to an APCbySchneiderElectric support team at your convenience for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Cons mentioned:
    Noise

    Rated 1 out of 5 stars

    LOUD BEEPING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you have a power outage it makes to much noise not good. Constant nonstop loud beeps.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you are running issues with our unit. It sounds like the UPS is becoming overloaded so I would check to make sure the load is under 360 watts. If it is and you are still having issues with the UPS I recommend reaching out to an APCbySchneiderElectric support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    Worthless Backup Battery Do Not Buy Waste of Mone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth buying I had purchased this same battery previously which last for 5 or more years. This one died at 13 months! Worthless battery backup

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We're sorry to hear about your experience. Our Back UPS come with 3 years warranty so we would like to learn more about your specific situation and see how we can assist you. Please reach out to us directly so we can address this issue and provide you with the support you need. You may reach us at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST APC

  • Rated 1 out of 5 stars

    ALL UPS UNITS SHOULD WORK WITH MONITORING SOFTWARE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Cyber Power for a few years that died so I decided to go back to purchasing an APC as I always did like their products in the past. Bought this unit and then find out there's no way to run it with Power Chute software to monitor how the unit is working. Can't do a self test either. This is RIDICULOUS. Probably going to return. WHAT A RIPOFF !

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I apologize that the BVN650M1 does not have the option to use our shutdown software to graceful the system. We appreciate the feedback and I will pass it along to my colleagues in product management. If you are interested in an unit that has the option to connect to the UPS to gracefully shutdown the system I recommend checking out our BE600M1. APC

  • Rated 1 out of 5 stars

    APC product quality has gone downhill.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up, and right out of the box, it was non functional. I plugged in the battery as per instructions, plugged it in to the outlet, and couldn’t get any power, even after charging. It basically would not turn on. Returned and went with another brand, as I feel this company is not making the same product they used to make years ago. Unfortunate

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. If you ever run into issues with our unit please do not hesitate to reach out to an APCbySchneiderElectric support team. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    Battery life is questionable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a gift for a family member would have power surge and outage so plugged in a smart TV and cable box it lasted 6 minutes thru outage then shut down. Only 2 things plugged and got 6 minutes a energy efficient smart tv too. Very disappointed

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that the UPS didn't run as long as expected. There is a chance that the connected equipment draws more power than expected. I would see if you can find in tech specs of the equipment to see how power it can draw. Please do not hesitate to reach out to an APCbySchneider support team team if you run into any other issues with the unit. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Pros mentioned:
    Battery life, Size, Surge protection
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great addition to add to your electronics

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great addition to have for your electronics , wish I would’ve had it 2 weeks ago when we lost power for 18 hrs.! This review is based on a power outage simulation. When I unplugged it the battery kicked in right away, I was able to use an iPad, WiFi, Arlo cameras, router towers & Nest smoke alarms. I had power to all of them for 3 hours. I didn’t use the computer & I could charge my phone with the USB port. My landline phone was plugged in too but it didn’t work with this. It’s a bit taller & wider than a normal power strip but it doesn’t take up much room on the floor. I expected it to run a bit hot but it only gets warm when the battery takes over, stays cool otherwise. There are 2 outlets for just surge protection & 5 outlets for battery & surge with room for transformer plugs. There are three sensitivity settings to adjust for fluctuations in voltage, I only used the lowest. I think this is a great idea because you can at least use or charge your devices during a storm or outage. The only thing I wish it had was more USB ports for charging, only one Is a bit tough.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect Record During Power Fails

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've pretty much made the switch from desksides to laptops, but still need a wireless router, cable modem, and home automation hub for connectivity. The APC 650VA Battery Backup is the perfect size for protecting them from surges and keeping them running during power fails. It was put to the test during the latest heat wave and fires (located in the Bay Area, California) and performed brilliantly. APC has made it pretty simple; pull the unit out of the box, plug it in, and plug in the devices you want to protect. There are five backup outlets and two surge protected outlets, clearly marked. There is also a USB connector that can be used to recharge phones & other usb devices with 2.1amps. The outlets are inline, which is my one minor complaint; it would be really nice if they were staggered on either side of the unit. But there is extra space between the third, fourth, and fifth outlets, so wall warts fit without taking up two outlets. One note: read the (excellent) manual provided with the unit. The on/off switch is used to program a variety of modes and to silence the (annoying) beep signaling that the unit is on battery power. First test, after an overnight charge, was to simply unplug the unit. The router, cable modem, and Arlo hub all just trudged along like nothing happened, and a short press of the power button silenced the alarm. Second test came a day later when the neighborhood blacked out because a transformer blew due to the load. We were shut down for almost four hours while they fixed the problem. The APC kept the cable modem and router up and running, we were able to stay connected the entire time. Third test came a couple days later when the power company decided to do some unplanned maintenance to correct the problem they patched around earlier. Again, local power went out but we were able to use laptops to access the Internet seamlessly. While the APC won't keep things running for days, it is a great solution for rolling blackouts and short term power disruptions. The addition of a charging port is a great feature as well. This is a no brainer, especially in these times of work at home. Highly recommended!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing do..

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really trust this so far. But I cought 1st time this dump doing nothing after power gone. Its suddenly shut off...rely does not worked at all.. useless ..

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. I recommend reaching out to APCbySchneider support team for further assistance in regarding the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    Didn’t work for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it, because after I had a power outage it didn’t keep my computer on for hour. I also purchased two; one for my modem and one for my computer.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you are disappointed in the runtime that is available on the UPS. This is one of our smaller UPSs so the runtime would be reduced if the power draw of the connected equipment is high. The BVN650M1 would support 360 watts of power connected to it. To have around an hour of runtime the load would be around 50 watts which is pretty lower power draw for a computer. We do have extended runtime units available as well that would provide additional runtime. APC

  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Does exactly what you need it to. Entry level.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this is a solid unit for basic computer setups, appropriate transfer of power to home networks, or reliable backup power to a home theater system. I used it to provide backup power to my gaming PC and alternatively to my home theater projector and AV receiver. Design: This is a compact unit that actually looks sleek and does not have the bulky, cheap plastic look as many other commercial backup units due. There are 5 backup ports and an additional 2 ports that offer surgery protection only. The single USB port only puts out 1.5A. Quite disappointing as this is really only enough for a smartphone, but it can be used to power a peripheral if needed. The spacing between each outlet is moderate and can easily get filled up by large transformer plugs. APC probably could have incorporated a better design to deal with this problem. Depending on your situation, it shouldn’t be too hard to utilize all 7 outlets. Features: The audible alarm is the best feature and is easily heard. When I am watching a movie I am able to quickly shut off most of the power demand from the backup unit and allow my projector to enter the appropriate powering off mode. The ability to quickly swap batteries in order to extend the battery backup life or change dead batteries is additionally helpful. I did not utilize that feature yet but I understand how useful that could be. Backup capability: When connected to my gaming PC set up, the unit was able to provide 5 minutes of power to my PC and monitor. When connected to my home theater projector and AV receiver, it lasted 3 minutes if I was able to quickly shut off the AV receiver which drew the most power, and then subsequently power down the projector. I would not recommend this for a home theater set up unless you’re using it for isolated backup power to a home theater projector which requires an appropriate shutdown period. All in all, this is a very good unit that will work for most standard PC set ups. I prefer to use it as the isolated backup for my home theater projector. I will also consider buying an additional unit to provide backup however to my home network components. I would definitely recommend this model if it meets the specs you require.

    I would recommend this to a friend