Customer Ratings & Reviews
- Model:
- BN650M1
- SKU:
- 4984103
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Back-UPS 650VA's long battery life, compact size, and strong performance. Many appreciate the included surge protection and ease of use, along with the convenient USB charging port. Positive feedback also highlights the reasonable price and sleek design. However, some users noted issues with noise levels and software functionality.
This summary was generated by AI based on customer reviews.
Comes up short
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dimensions are ok but less ups support than previous models. Says will support the computer but flags a request to purchase an upgrade so unsure what I bought
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN650M1. We appreciate the feedback and apologize if it does not meet you exact needs. Please do not hesitate to contact an APCbySchneider support team if you ever need assistance with this unit. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
- Pros mentioned:Performance
Compact and Durable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced an older APC unit which was larger in size. This unit takes up less space and does as good of job as the previous unit. Highly recommended!
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS and provide feedback about our unit. If you are having issues with the unit please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Not a good option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can only connect normal cables without any protector for example printers or cable tv box at the end of the cable is normally bigger and is not turned on because the battery backup not recognize
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that it isn't working well for your setup. A plug that has a transformer at the end should work for the unit but unfortunately it may take more space than expected. They should work though in the unit. Please do not hesitate to contact an APCbySchneider support team if you need any further assistance. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Inoperable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer constantly claims that it cannot communicate with the battery backup, despite it being plugged in. The backup shuts down the computer.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN650M1. We were sorry to hear about this issue and would like to help. Please contact an APCbySchneider support team at your earliest convenience and we can help resolve this communication issue. We have email and chat services through our support site and you may also contact us directly at 800-800-4272.
does the job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does the job, but i did not appreciate that I bought this item online labeled as new and I when i picked up it was an open box item
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. If you run into any issues with the product please do not hesitate to reach out to an APCbySchneider support team. The unit would come with a 3 year factory warranty that would start on the purchase date. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
APC Backup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These backup batteries don’t last very long. This is the 5th one I have had to purchase in the last 6 years. I don’t understand the reason they go bad, but it appears to be a pattern.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issues you are having with our units and inconvenience they are causing. Our units would come with a 3 year manufactures warranty on them so please do not hesitate to reach out to an APCbySchneider support team if you continue to have issues with our units. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
This one was defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit kept turning off when I plugged in devices. This back up was replacing one that stopped working after four years.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are having issues with our unit. Please reach out to an APCbySchneider support team at your convenience so we can look into this further and determine what is causing the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Jury Is Out...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit worked fine for a couple weeks then I needed to shut it down. Upon restart nothing..Light blinked, went off, and alarm turned on. Contacted APC for repair.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN650M1. We appreciate the feedback and were sorry to hear about this issue. Our APCbySchneider support team will be happy to help resolve this issue for you.
APC - Back-UPS 650VA 7-Outlet/1-USB Battery Back-U
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really use it.. Instructions aren't simple on how it is supposed to work..
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. The BN650M1 would be a battery backup and surge protector for your electronics. Most customers would use them to connect your PC or networking equipment to them so they provide a battery backup during a power outage. This would give you time to shutdown the computer and save any work. If you are having issues with the unit please do not hesitate to reach out to an APCbySchneider support team. We would be happy to assist you in resolving any issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
DO NOT PURCHASE THIS ITEM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model APC UPS failed during the first power failure. Contacted manufacturer APC and they told me this particular model was known to fail and they were pulling it off the market. Best Buy should have known this but they sold it to me anyway. Fortunately APC sent me a different model as a replacement.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for bringing this issue to our attention. I apologize, but it appears you received incorrect information from a member of our support team. There is no widespread issue with the BN650M1 and it is not being pulled from the market. It would be helpful if you could contact us directly at [email protected]. We can then find your original case and clear this up with the original agent who assisted you. Thank you again for giving us the opportunity to address and clear up any confusion/concern.
Broke on Arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this home and hooked it up and it didn't work right out of the box. Returned it for a refund. Even with something well below the limit connected it would trip and just beep. Other two UPS that I bought were fine.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to provide feedback about our UPS. I am sorry to hear the issues you are facing but thank you for bring it to our attention. It sounds like you were able to return or exchange the faulty UPS. If you haven't or ran into any issues please do not hesitate to reach out to us. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this for a work PC. The first time the power flicked on and off (about a month after it was bought) the unit failed. It's now the most expensive power strip I've ever bought.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN650M1. We were sorry to hear about this issue and would like to help. This unit comes with a 3 year warranty, so please contact APCbySchneider support for further assistance. We offer email and chat services through our APC.com support site. You may also contact us directly at 800-800-4272 option 4.
Worst backup battery ever!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this battery, it can’t support crap, I only have my computer and two monitors and it keeps beeping like it’s too much power. My buddy has one that supports all that plus a few gaming consoles and much more!
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear that you are having issues with our UPS. Unfortunately usually a computer and monitors would pull more power than a console would which is likely why the UPS is becoming overloaded. The UPS would support 360 watts of equipment connected to it and anything over that would overload the UPS. I apologize for any inconvenience this causes.
Absolute Junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have my Unraid server plugged into this thing and anytime the power has gone out, the server has IMMEDIATELY turned off. This is a glorified power strip. It flat out doesn't do what it says it does and Best Buy should not be selling this absolute piece of junk.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our units. I would make sure that the server isn't pulling more then 360 watts because there is a chance that the unit is close to capacity or becoming overloaded. If the server does pull more than 360 watts unfortunately you will likely need a larger UPS. If the server pulls less than this please reach out to an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Won't turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought APC for decades. The on button for this one does not work most of the time. I got it on once and it has been on since. Plugged a power strip in and use that as switch. Best could hope for.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our BN650M1. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
It's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay for the money you pay for it ...........
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN650M1. Please do not hesitate to contact an APCbySchneider support team if you ever need further assistance. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272.
it was used, battery bad, would not replace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box, the battery was used, it needed assembly. When trying to return, store was out of product, currently without battery backup
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issues you are having with our unit. The battery that came with the unit would have been new and the only thing you should have had to connect would be the internal battery. We have the battery disconnected while boxed up so it doesn't turn on during transit. Please reach out to an APCbySchneider support team at your convenience so we can assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
What a piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And their customer service is no better. Have only 1 PC attached and the thing is constantly beeping and failing. Registered it online at time of purchase and company makes repair/return a hassle. Buy a different brand.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or frustration they may have caused. We want to help resolve this issue for you and would ask that you contact our support team again at [email protected]. We can also gather additional feedback on the first team who helped you that we can share as part of continuing coaching and development.
It burned out less than two weeks after I had it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was plugged into my computers and it’s smoked the hard drive in in one of the computers it could not handle the pressure so I would give you a thumbs down on this one
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our UPS. I am sorry to hear about the issue you faced with the unit. Please reach out to an APCbySchneider support team at your convenience so we can look into this issue further. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Won't turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned on a few times at first. Then took many tries. Now won't turn on at all. Even with no load. Now a very expensive surge protector for 2 things.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN650M1. We appreciate the feedback and were sorry to hear about these issues. Please contact an APCbySchneider support team at your earliest convenience for further assistance. We will gather some information, possibly perform some troubleshooting steps and can replace the unit if truly defective.