Customer Ratings & Reviews
- Model:
- BN900M
- SKU:
- 5554700
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Back-UPS 900VA's long battery life and reliable performance, praising its ease of use and compact size. Many appreciate the surge protection and sufficient number of outlets. However, some customers wish for a longer warranty and the option to disable the audible alarm.
This summary was generated by AI based on customer reviews.
Lasted 3months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first UPS backup ever. I was excited to have a safe protection for a newly purchased computer. One evening I came from college the UPS started making the beeping noise, and shutdown. The battery never worked again. There goes $100 for a worthless piece of crap that lasted barely 3months. Note that the Powerchute software it came with showed the backup was barely being used at 25-30% capacity. But still, the system failed. Now, I need to find a way to dump it properly.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to review our UPS. I am sorry to hear about the issues you are facing with our unit. Please reach out to an APCbySchneider support team at your earliest convenience. The unit would come with a 3 year factory warranty and we would just need do a little bit of troubleshooting on the unit to determine what happened with the UPS. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
The worst backup battery ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this ups 900va, like everyone, thinking on protecting my electronic devices in case of a power outage, I connected my TV, PS4 and sound bar, in less than a month a unstoppable tone started bothering me until i disconnected the internal battery, so I ordered a replacement cuz nobody knew what was going on, so I got a second one with the same defect, I tried everything, connecting only the TV, etc, nothing seems to work, so is the worst backup ever.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issues you are facing with the UPS. I would try removing all the equipment from the unit, remove the input power plug, then disconnect the internal battery. Once the battery is disconnected I would try holding the power button for around 10 seconds to reset the unit. Afterwards you would just reverse the instructions to power the unit back in. If the issue still persists after the reset please reach out to an APCbySchneider support team at your convenience. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Started alarming and shutting off after a year.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. This worked well for a year, then began to go into alarm mode. I could unplug it and plug it back in and it would be okay for a while. But then it started to alarm and cut power to anything plugged into it, disconnecting our internet connection. I took the battery out of it and gave to recycling and put the rest of it in the trash. Bought another brand to replace it.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear that you are ran into issues with our unit. If you ever run into issues like this again with our units please do not hesitate to reach out to an APCbySchneider support team. The unit would come with a 3 year manufactures warranty that would start on the purchase date. We would just need to do a few troubleshooting steps on the unit to look into the issue further. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
It stopped working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will return to store. Maybe it is defective. Will exchange for another one that work. Started beeping and stopped working.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear about the issues you are facing with our unit. I would double check that you haven't plugged any additional equipment into the unit so you aren't overloading the unit. The unit supports 480 watts so you would want to make sure you are under that. If you are under that and are still having issues with the unit please reach out to an APCbySchneider support team at your convenience. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Pros mentioned:Battery life
Ideal UPS Backup Solution-DVR, Modem and Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a reasonably lightweight UPS that would back up my DVR, Cable Modem and Wi-Fi Router in the event of a power failure. I was replacing a Tripp Lite UPS that had failed. I wanted a lighter UPS than the Tripp Lite as it sits in my TV cabinet and I keep adding equipment. Most UPSs weigh more than 25 pounds and this one weighs only 10--perfect. It has several 6 outlets for backup and surge protection and another 3 outlets for surge only. I am only backing up the 3 items noted, the rest, including my TV are plugged into the surge only outlets. The manual states that this UPS would backup a modem and router for about 6 hours, which is great. Having the DVR attached will reduce this time, although I don't know how much. If home when the power failure occurs, I will disconnect my DVR if I know nothing is being recorded--that gives me 6 hours of Wi-Fi to help me from "suffering" through the power failure. I also wanted a new model and this model fitted the bill perfectly-- first made available to consumers in September 2016! This unit has a 3 year warranty and products made by APC are outstanding! I have bought and used several APC products in my lifetime! I identified the specific product I wanted on line and once I decided the UPS I wanted, I checked the Best Buy website, noted it was in stock at my closest Best Buy store (Bloomingdale, IL), then went to the store and bought it--a ten minute process!
I would recommend this to a friend Dead in less than a Month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this battery backup on August 5th, due to recent thunderstorms in the area. On August 29th it alarmed out cutting power to my computer, mid work and could not be turned back on, immediately faulted out with or without load. Was great while it lasted going to exchange and hope for a better one.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issues you are facing with our unit and any inconvenience it causes. It sounds like there may be something faulty with the UPS. Please reach out to an APCbySchneider support team so we can look into this issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Battery failed in less than 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this UPS in mid-July. I came home from a day out last week (8/30) to find the battery with a constant tone. We didn't even lose power. I turned it off and let it charge overnight, however, the tone will not quit. I would not recommend this product.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to review our UPS. I am sorry to hear about the issue you are facing with the units. It sounds like there may be an issue with the UPS. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last 6 months. After about 6 months it started beeping and light flashing. Battery was dead and after removing all items plugged in, charged for 2 days. Wouldn't take a charge so I emailed company and never got a response.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I apologize that you didn't get a response from us. At your convenience can you please reach back out to an APCbySchneider support team at [email protected] so we can look into this issue further. We would be happy to assist you.
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, my power just went out and guess what this thing did. Absolutely nothing. Turns out this thing can’t hold a charge. It’s been plugged in for 1 month. It’s a paper weight. Thank god I can still return this trash.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear that the unit didn't work during the power outage. I would make sure the equipment is plugged into the battery side and not surge side. If the equipment is plugged into the surge only side it could explain why didn't stay on during the power outage. If you still have the unit and continue to have issues with it please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site and would be happy to assist you in resolving the issue.
Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd one of these units. The 1st unit failed the day after I bought it and the 2nd failed with a month and a half. I've had pretty good results with APC in tne past, but these models are bootleg. Don't waste your money.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN900M. We appreciate the feedback and were sorry to hear about these issues. Please contact an APCbySchneider support team at your earliest convenience for further assistance. We will gather some information, possibly perform some troubleshooting steps and can replace the unit if truly defective. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272.
Battery failed in 5 months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also the entire line of the battery backup stopped working in 6 months. When i really needed it it stopped working. It's more of a safety product not a backup product
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that it failed so soon. I would try disconnecting the equipment from the unit, disconnecting the power and battery connection from the UPS then hold the power button for around 10 seconds. Reverse the instructions to power the unit back up. If the issue still persists please reach out to an APCbySchneiderElectric support team. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Having issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought three of these to handle three rooms with a PS4, XBOX ONE and a tv each. Two of the three have gone to overload status and no longer operate. I’m returning them to the store this week.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to review our UPS and bringing this to our attention. I am sorry to hear about the issue you are facing with the unit. If you haven't returned these unit I recommend reaching out to an APCbySchneider support team so we can look into this issue and determine if the load is truly too high or the units are faulty. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Garbage- died just over 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This think only lasted a little over one year. It’s as good as a dollar store extension cord now. Such a waste of money. Really wish it lasted longer.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our UPS. Please reach out to an APCbySchneider at your convenience so we can look into this further. The unit would come with a 3 year manufactures warranty that would start on the purchase date. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month we returned this item. I kept smelling an electrical burn smell. One day my husband was home and smelled the same odor and it was hot. It could have caused a fire in our home.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for bringing this issue to our attention. We apologize for any inconvenience it may have caused. Please do not hesitate to contact APCbySchneider if you need further assistance. In situations like the one you described, we like to have the units returned to us for evaluation. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Failed after two weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I use APC products all of the time i found that this one failed after only two weeks. i will be hesitant to buy this again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We sincerely apologize for the issues you had with our BN900M. We appreciate you taking the time to write the review on the product. Please contact an APCbySchneider support team at your earliest convenience for further assistance. We will gather some information, possibly perform some troubleshooting steps and can replace the unit if truly defective. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Did its job until it failed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine cool features. died on me after 2 months. Waiting for warranty to settle it and ill change my rating based on that.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear about the issues you faced with the unit. It sounds like you reached out to our support and they sent you a replacement unit. If you have any issues with warranty process please do not hesitate to reach an APCbySchneider support team. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Junk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this and it worked for awhile and then it completely stopped working.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that the UPS stopped working. Please reach out to an APCbySchneider support team directly to resolve the issue with the unit. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Pros mentioned:Ease of use
Fantastically Small and Affordable Backup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this battery backup for my network switch, NAS, PC, and monitor. It's simple to use (flip over the backup, install the red cable [seeing a spark is okay according to the manual] put the cover back on, plug in items and forget it). I was also very pleased to find out the USB functionality does work for the Seagate Personal Cloud, given this particular model wasn't listed in their compatibility documentation. If any of you have that particular NAS, the USB needs to be plugged into the side port, not in the back.
I would recommend this to a friend - Pros mentioned:Battery life
Works Great!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the APC 1000 I live in the foothills of CA and lose power frequently. (3 times this yr) I bought this because I work from home and remote into another computer. No Power = No Work!! This works great! I do reduce the number of items plugged in but it definately keeps my laptop, the router and my Wifi antennea going for hours! So happy to have it! Easy Set-up also.
I would recommend this to a friend Is fine but only lasted 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to of only lasted 3 years as it is beeping with low battery even though plugged in.
No, I would not recommend this to a friend