Customer Ratings & Reviews
- Model:
- BN1350M2
- |
- SKU:
- 6165878
Customer reviews
Rating 4.7 out of 5 stars with 382 reviews
(382 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Back-UPS Pro 1350VA's reliable battery life and decent performance for its price. Many appreciate its surge protection capabilities and ease of use, while some find the front LED display and USB charging ports to be valuable additions. A few customers have mentioned some noise, but this can be addressed by muting the device.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise
Rated 2 out of 5 stars
Chirp Chirp.. No it's not just you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just google this product and the word Chirp... It makes a constant rhythmic chirping noise that will eventually drive you mad.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to review our UPS. I apologize for any inconvenience our unit has caused you. It sounds like the chirping noise is just cosmetic in nature and wouldn't affect the functionality of the UPS. We definitely want ensure that you are satisfied with the UPS, so please do not hesitate to reach out to an APCbySchneider team at your convenience. We offer email and chat services through our support site.
Rated 1 out of 5 stars
Great brand, normally great UPS, but...
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this one died in less than 2 months. Would not turn on, tried different outlets, tried to reset breaker on back, still would not turn on. Returned unit. I've had APC branded UPS units for decades, this is the first time I've had one fail. I bought another, a 1500VA instead, and now am hooking the computers and monitors and such to it.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We apologized for the inconvenience it caused you for the Back Ups Pro BN 1350 VA that seems to give you an issue in its two month old. We are hoping that you gave our team at esupport@apcc.com. a chance to help you out, thanks and you have a great weekend ahead.
- Pros mentioned:Surge protection
Rated 1 out of 5 stars
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A business was in a pinch after a lightening strike. It lost a computer and several switches. I installed the PAC backup to protect two computers in the office and connected devices. It is working great and gives peace of mind to the business that they can handle another storm. I reviewed various backup/surge protectors and this one seemed the best to me - great protection at a good price.
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to review our UPS. It sounds like the unit is working well for you. Please do not hesitate to reach out to APCbySchneider support team if you are having any issues with the unit. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4. This unit would also come with a 3 year manufactures warranty on it as well.
- Pros mentioned:Display, Performance, Surge protection
Rated 5 out of 5 stars
Strong backup with many options
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.APC has earned the coveted leader in the market position in Uninterruptible Power Supplies for computer systems. The Back-UPS Pro 1350 is a strong performer toward the high end of the APC product line. It features 6 outlets protected from surges and power outages, and 4 outlets offering just surge protection. It also has 2) USB jacks to protect USB from surges. The display provides voltage, current, wattage, remaining time and much more. The display times out but can be left on by pressing a button and holding it. Unfortunately the display produces an annoying high pitched whine, an oscillating sound, so I chose to leave the display off. SUMMARY: This is a robust, excellent performer and provides excellent protection against power surges. Highly recommended.
I would recommend this to a friend Rated 2 out of 5 stars
Not impressed.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. It works fine until it doesn't. Won't turn on whatever troubleshooting steps that I take.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time reviewing our BN1350M2 and we do apologized for the inconvenience. We would like to resolve the issue you encountered that is why we would like to request you contacting our support team at your most convenient time. We will gather some information, possibly perform some troubleshooting steps and can replace the unit if truly defective.
Rated 1 out of 5 stars
Failed me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit failed on me on the first time my power went out with a f02 error code. Unit was less than a month old it was fully charged and I was only using half of the wattage it was rated for.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello,
We sincerely apologize for this experience. We at APC by Schneider Electric value this and we wish to help you resolve this issue.
The possible cause of an F02 error on an APC Back UPS Pro 1350 is an output short circuit on battery mode. To resolve this issue, you can follow these steps:
1) Turn the Back-UPS off
2) Disconnect non-essential equipment from the Battery Backup outlets
3) Turn the Back-UPS on and connect the load one by one to identify the faulty load
4) Remove the faulty load from the unit and start using it.
If the problem persists, it is recommended to contact APC by Schneider Electric Technical Support through chat and/or call us at 1-800-800-4272. We will make certain we resolve this for you in the quickest way possible.
Rated 5 out of 5 stars
Reliable, worth the upgrade!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable, worth the upgrade from cheaper models. So nice to have a mute button!!=
I would recommend this to a friendRated 2 out of 5 stars
A little disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my aunt in Houston Texas and it wasn’t even charged all the way she needed for her foster children for oxygen
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thanks for your feedback Tammy. Just a reminder, all of our UPS units does not come with fully charged battery, but would have around 70-80% charge in them. Lastly, our UPS units are not recommended to be used with life support equipment or direct patient care.
Rated 5 out of 5 stars
Standby for Mom’s CPAP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power went out a couple weeks ago and the battery backup we had was bad. We replaced it with this one and we’re good to go for the next outage!
I would recommend this to a friendRated 1 out of 5 stars
Find other options
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one died immediately within a month. Wouldn't charge or power on.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our BN1350M2 UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APC by Schneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Pros mentioned:Battery lifeCons mentioned:Noise
Rated 5 out of 5 stars
A very solid choice
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using backup power supplies for both my computer systems and audio/video components for over 20 years now. As we're in an area that gets more than a few momentary power blips, it's an essential for us. The power will blink for a second, and the cable box goes into reset mode for 3-5 minutes - very annoying. Same thing working on a computer - have to restart, most likely losing or corrupting whatever I'm working on at the moment the power died. Here's the difference with this unit - in the past, when the batteries had gone through their life cycle, the cost of replacement batteries was just about what I'd pay for a new UPS, so it just wasn't worth it. But this is such a solid unit, I'm pretty sure I'll be keeping it around for awhile. The unit packs plenty of power, more than enough to keep an LED tv, cable or Roku box, and a soundbar running. The display is big, bright, bold, and has all the pertinent info you need. The front USB ports are an excellent upgrade to units I've had in the past. I was happy to see one of them was a C port; I didn't check the amperage for the ports, but I was surprised to see how quickly it charged my phone. You might think I'm crazy, but there is one feature that endears this to my heart - a silence button right on the front that works! Hold it for 2 seconds, and the speaker icon comes up on the display with a line through it indicating sound disabled. My dog hates beeps - from the smoke alarm, microwave, toaster oven, whatever. She'll whine for an hour after hearing a random beep. My previous UPS beeped continually while on backup power. We've had 2 power outages since I installed this unit, and it's been totally quiet. The only caveat I would issue is that this is a heavy piece (22+ lbs) so it's not for a flimsy computer desk, tv stand, or shelf. But if you're basing it on the floor, or have sturdy shelving, it's a very nicely designed unit that's not ashamed to be displayed. My unconditional recommendation.
I would recommend this to a friend Rated 1 out of 5 stars
FAILED in TWO weeks!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great, until it failed in about two weeks. It would not power on, no display, circuit breaker had no effect, and there was power on the outlet it was plugged into. So, I returned it!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not dependable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two months old and the unit keeps cutting off and preventing power from getting through. Batteries indicate fully charged.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear that you ran into issues with it. At your convenience I recommend reaching out to an APCbySchneider support team so we can look into the issue further. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Rated 5 out of 5 stars
Good UPS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This APC - Back-UPS Pro 1350VA Battery Back-Up System - Black works fine.
I would recommend this to a friend- Pros mentioned:Battery life, Display
Rated 5 out of 5 stars
Excellent Battery Backup System!!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.APC - Back-UPS Pro 1350VA Battery Back-Up System is an excellent option for Uninterrupted Power Supply. It has 10 outlets and 6 battery backup and surge protection and 4 with only surge protection. In the front side there are two USB power ports to charge your phone during the power outage. There is a coaxial in and out to connect the cable modem. The digital display is great and very easy to read as well. It will display key information like in and out voltage, total power consumption in watts, time remaining etc. This system working flawlessly during power outage and i did not even notice the power outage. I have connected my computer, modem and other important devices and all were working more than 2 to 3 hours without any issues. PowerChute software is good option to save your work automatically before shutting down the PC. APC - Back-UPS Pro 1350VA Battery Back-Up System is a great device and perfect solution for Uninterrupted Power Supply.
I would recommend this to a friend - Pros mentioned:Battery life, Performance
Rated 5 out of 5 stars
I love this thing 3 years later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 34 UW monitor, 4080 with ryzen 5800 x 3d. I have a second 32 monitor and my work laptop connected. I have my standing desk connected to it. This thing handles everything like a beast, and I feel safe that all these will survive. I had to use the battery one time when lighting took out my power. Let me turn off the pc safely. Battery shows to be ok, no need to replace the battery yet. Maybe next you I will look into it. If you have a big PC, desk set up. Wanna protect your purchases, get this.
I would recommend this to a friend Rated 1 out of 5 stars
not a good product.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't hold a charge. less than 1 minute of power when fully charged,
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our units. I am sorry to hear that you are having problems with our unit. There is a chance that the load is higher than expected which is reducing the runtime on the unit. I would check what the power draw on the display is showing. If are only getting around 1 minute of runtime that would put you at full capacity at 810 watts. If this isn't the case please reach out to an APCbySchneider support team. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Pros mentioned:Battery life, Display, Surge protection
Rated 5 out of 5 stars
Excellent Solution for a Specific Issue
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The APC - Back-UPS Pro 1350VA Battery Back-Up System is a solid, proven solution for trustworthy surge protection and battery back-up. Although I just acquired mine, I've seen the benefit of these units, first hand, during annual visits to Belize over the past few years. Belize's electrical service is prone to disruption by the frequent, lightning-laced, storms they experience. These units not only protect from damaging surges, but also provide continued power that gives plenty of time to power-down critical electrical equipment. The enhanced visual display is a helpful feature along with the basic solid build and performance of these units. Bottom-line: The APC - Back-UPS Pro 1350VA Battery Back-Up System provides great protection and security of mind.
I would recommend this to a friend Rated 1 out of 5 stars
Beeping constantly -
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Are there zero stars? Have purchased many of these and they've been great - this one has been beeping constantly and I can't get any answers or help. Tsk tsk -
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. If it is beeping constantly I would check to make sure the UPS isn't overloaded and if there any alarms on the unit like the battery is disconnected. It could help if you removed the load, disconnected the input power and internal battery than hold the power button for around 10 seconds. Reverse the instructions to power the unit back up. I would power it back with no load to see if there is too much equipment connected to the UPS. If you are still having issues with the UPS please do not hesitate to reach out to an APCbySchneiderElectric support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Rated 1 out of 5 stars
Stopped working after 6 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery side of unit stopped providing power 6 weeks after using.
No, I would not recommend this to a friend




