Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 10734945
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Defective APC-Back UPS.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The APC back UPS Pro BIN 1500 VA never worked upon it's arrival to my home as purchased this year. I kept getting the FO2 malfunctioning error and a loud alarm. I made various phone calls to the manufacturer for help and support to get a replacement but they kept putting me off saying I needed to charge the battery. I wrote the company and still received no help. This is a great disappointment to me and a waste of money. I would not recommend purchasing this brand of Back-UPS to anyone. My experience was terrible.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello WarrineC,
Our deepest apologies for this. I am unsure why this was the case as our technical support representatives is definitely trained to handle this fault code very differently compared to the procedures you were told to do and it should have not taken multiple interactions. We would like to help you on this. A case ID / Reference should have been created given the multiple times you have reached out to our support teams, This is an 8 to 9 digit long reference number, we are recommending you reach out to our chat support or to 1-800-800-4272 and give this case ID. We will make sure we rectify this once and for all after we properly troubleshoot your unit.
Absolutely best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have now bought three of these and they are great. Have saved me several times during storms by keeping my servers and equipment safely running.
I would recommend this to a friendgreat unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.solid unit - extremely reliable and has lasted through many brown-outs
I would recommend this to a friend100% Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this battery backup to protect my equipment from constant power outages... best decision ever!
I would recommend this to a friendgood but shacky at bestbuy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it would have been great but it went out and bestbuy store rep said it wasn't cover although I had and have the bestbuy insurance plan. probably shouldn't buy it from them. I had another unit from another place and it is still working strong.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about your experience with our product. Kindly take note that Back-UPS Pro have a 3 yr warranty with APC. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST
Good for protecting equipment and power outages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for protecting equipment during commercial power issues.
I would recommend this to a friendBack-UPS Pro 1500VA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Just plug and play. No additional software needed.
I would recommend this to a friendBrand always trustworthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to backup our internet due to frequent power outages.
I would recommend this to a friendBought to stop surges from Brother Printer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When printer on battery power plug. Surge causes APC to dump. Shuts down, taking computer with it. So bought one for just printer. Samething. Had APC that would run printer, computer, and scanner with out power. This one is however lacking.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our UPS. Unfortunately we do not recommend connecting laser printers to our UPSs because you can run into issues like you are experiencing. The printer is likely pulling over 900 watts which is overloading the UPS. I would try moving the printer to the surge only outlets on the UPS so you can at least have surge protection on the unit. For more information on choosing an UPS for a laser printer please check out the following link. https://www.apc.com/us/en/faqs/FA158812/
Nothing but trouble, APC no help
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system will just stop sending power to all outlets randomly. There won't be an issue with wall power, it just stops sending power even to the non-battery backup outlets. The power light is still green but the digital display cannot be woken up and pressing or pressing and holding the power button does nothing. The only way to get it back is to unplug it from the wall and then disconnect the battery, and then reconnect everything. Contacted APC support and they wanted the logs but the problem is that a computer isn't always connected to it and it would usually have the issue when the computer was not connected.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2. We apologize for the issue you are facing with the unit and with our support. Please let us know if you were given a case number so we can review it further. We aim for the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Should you need further assistance, do not hesitate to contact us at https://www.apc.com/us/en/support/
Works as described
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup does its job. Buy it. You won’t be dissapointed.
I would recommend this to a friendAnne
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the connection for all the connector and the display
I would recommend this to a friendStarlink Battery Backup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to hook up my Starlink modem to it
I would recommend this to a friendDoes the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Enough plus for 10 devices. Works well
I would recommend this to a friendFind another UPS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in. Turned it on. It was pretty. Plugged in my speakers, cable modem, router and PC. Turned on PC. Had to step away for a meeting, and about 15 minutes of running my gaming rig (just windows 11 desktop, no apps running) the alarms went off and F06 (relay welding) Error screaming from this thing. When trying to hit mute button, nothing, had to unplug it from wall to make the wailing stop. It's gotta be burnt up, smells terrible. Glad I was home. I have an 850W power supply, and the cable modem and router should not have maxed this thing out. What's the manual or internet say about F06 - jack crap.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. I recommend reaching out to an APCbySchneiderElectric support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
We'll see!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one of these I got was less than a month ago and had to be replaced. I hope this one works better!
I would recommend this to a friendSo much for a battery backup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopped working after 48 hours. Already threw away the box, unable to return.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for sharing your feedback, and we’re very sorry to hear that your Back-UPS stopped working after just 48 hours. Even without the box, we still want to make sure you get the support you need. For further assistance and to explore available options, please reach out to Schneider Electric Technical Support. You can contact them by calling 1‑800‑555‑2725 or by chatting with an agent through https://www.se.com/us/en/work/support/ to guide you through the next steps and help resolve the issue as quickly as possible.
Freeze After Outage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit froze after power outages. You must remove the battery and reconnect for it to work again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8:00 AM to 8:00 PM Eastern.
Garage- not with the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 30 days - doesn’t turn on - doesn’t reset
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello,
We do apologize about this inconvenience. We at APC by Schneider Electric value your feedback and would like to help you with this concern.
Please let us know if you still need any additional assistance. Contact our Technical Support Hotline at 1-800-800-800-4272 or chat with us at APC by Schneider Electric.
Callback at Phone - 800-555-2725 and follow the prompts.
For immediate assistance, contact our chat support agents at https://www.apc.com/us/en/tools/chat/ or visit www.apc.com for product specifics and basic troubleshooting.
Not Reliable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I don't know what happened to APC's quality. Less than 2 weeks, 4 malfunctions where I had to pull the battery out and hard reset to get it to work again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to provide feedback about our BN1500M2 unit. I am sorry to hear that you are having issues with our unit.If you are still having issues with plugging the unit I recommend reaching out to an APCbySchneider support team.
We offer email and chat services through our support site. You may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.