Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 10734945
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product in September and broke in October. Can seem to get the help I need to fix it. Will not do business with best buy again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello Good Day!
Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or frustration they may have caused.
We want to help resolve this issue for you and would ask that you reach out to our support team at 1- 800-800-4272 or chat with us, https://www.apc.com/us/en/.
Please do have the model number and serial number of your UPS unit ready. The Model and Serial number are located at the bottom of the unit printed on a white barcode sticker label.
Didn't last
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A terrible product. I bought one late December last year and it completely died this July. And I had to reset it a few times just to make it last this long. Don't take chance on this brand. CyberPower (what I used previously) lasted much longer.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thanks a lot for your feedback. Please reach out to one of our experts via chat, to diagnose the unit: https://www.apc.com/us/en/tools/chat/. Most of our units have 3-year warranty and we may need to replace the unit if we find it defective.
just like my other one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When my other one could not take the load sometimes, it's time add another one. Could not get the same as old one so, try this one. Working very good battery were almost at full charge, when I got it. Took bit to set the monitor to stay on. Brighter than my old one I like that.
I would recommend this to a friendNot Impressed, Sorry I bought it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The APC turns on and seems as if it's functioning however a plugged in computer and monitor will not turn on. My go around is to reset it each time I use the computer. It's very annoying to have to mess with it for 10 minutes just to turn on the computer.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8:00 AM to 8:00 PM Eastern.
Defective within 5 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LCD stopped working, need to disconnect battery to fix, and it just dropped power to my equipment. Will see how difficult it is for a warranty replacement.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further and if we have hardware issues we can send a replacement. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or for the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Did not last very long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until, it quit working! I used this product for approximately 16 months after purchase it stopped working. That’s a bummer because I really liked it.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2. We appreciate the feedback. Please contact us via chat https://www.apc.com/us/en/tools/chat/ , or phone 1800-800-4272, for troubleshooting assistance or warranty claim, if necessary, as your unit is covered by 3-year factory warranty.
Stay Away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is garbage. I returned it and got my money back. To avoid the chirping, don't buy one of these. This thing never worked correctly from the first day. Calls to Customer Service only gave temporary respite before the crash to black and chirping started again. Stay away - you have been warned.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. This is a cosmetic issue with the unit and would not affect the performance of the unit. However we want to ensure you are satisfied with our unit. Please reach out to APCbySchneider support at esupport@apc.com at your convenience so we can look into this issue further.
There is a miss rate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And its dead after a little over 2 months. No power outages (at least none the stove clock felt). So now I have to pay to ship it back to them to get a "reconditioned" unit (their standard policy) when they find the time.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thanks for your feedback. Please reach us out via chat, to better assist and discuss about your options: https://www.apc.com/us/en/tools/chat/
Unreliable.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely unreliable. Constant F02 faults. I have reduced to the bare minimum of load and it still fails. I have 6 UPS throughout my house. The other 5 are rock solid. This trips every time my generator kicks on. Finally replaced with a similar Eaton product and have no issues. Avoid this device for mission critical back up. Google this device and "F02" to see that is just a faulty product.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2. We appreciate the feedback and we're sorry to hear about these issues. Please contact an APCbySchneider support team at your earliest convenience for further assistance. We will gather some information, possibly perform some troubleshooting steps and can replace the unit under warranty. We offer phone and chat services through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST
Don't order unless you like gambling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is more about APC than this unit. I have had to return 2 of these so far because they we both dead on arrival. The first one had a charging fault, and the second one wouldn't detect the battery. Based on other reviews, this seemed like a good unit. I just can't recommend gambling on APC's non-existent quality control.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our unit. I am sorry to hear that you ran into issues with our unit. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. At this time, there are no known field issues related to the BN1500M2 model that have been cascaded to our technical support team. We assure that our units are being tested before they are released for sales.
A great little UPS to cover my homelab.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is the perfect UPS for my Proxmox/Router with my core network switches. With the ability to connect the server to the UPS for battery monitoring and automated shutdown. Also the mute button on the UPS is front and center which is great if you don't want to configure it via the application. For me the fact I got the linux working and detecting the UPS with limits on when to shutdown automatically is a huge bonus as it limits the chances I will have corruption, and with the ability to read the battery state it won't shutdown at the first blip but can power on during smaller outages, of with my hardward connected I got 42 minutes before it decided it was time to shutdown, which is great in keeping the internet alive, though honestly if it goes more then 30 minutes it will be a few hours, but the fact ti will survive slightly longer outages is great. Overall this is a great homelab/workstation level UPS to give you battery survival. This overall is a great UPS to cover spotty power during storms etc. This is a great choice.
I would recommend this to a friendits ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it does its job but it is nothing fantastic. the end.
I would recommend this to a friendBETTER STUFF OUT THERE
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.APC - Back-UPS Pro 1500VA Battery Back-Up System - Black NOT YOUR FIRST CHOICE
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear the product didn't meet your expectations. If you are having any issues with our unit please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Quality standards going down!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I have always had great purchases of APC products but this one started acting up 3 months into my purchase. By 4 months it was dead.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are running into issues with our unit and any inconvenience it has caused. I recommend reaching out to an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly as it should. I love in an area where our power goes out often and I feel secure that it won't ruin my computer now.
I would recommend this to a friendDead in a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.F02 code within a week of ownership, returning to Best Buy
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our BN1500M2 UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused.
The F02 is an error due to an overload state of UPS. It triggers and cuts off power to load to prevent thermal runaway. If removing load does not fix issue it is not advisable to power on UPS and it should be replaced.
Make sure to check equipment rated consumption is not exceeding recommended load of UPS for this unit it is less than 900 W sustained and reactive power is 1500VA which it could not sustain for long. Please also allow buffer for in rush current for high powered power supply and inductive load.
If load is low but fault does not clear possible cause is short circuit on load or internals of UPS or possibly component damage.
This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
Mr
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.will not buy again, every time power goes out unit goes down and does not protect anything or come back up until button is pushed manually.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I recommend reaching out to an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Failed in 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit lasted 15 months before failing. First time power went down unit lasted about 3 hours backing up internet and server. Next time power went out, 15 months after purchase, and unit did not last two minutes leading to instant shutdown on delicate equipment. I am submitting a warranty claim.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for your taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. Our BackUPS would come with a 3 year manufactures warranty on it which would start on the purchase date. I recommend reaching out an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
UPS Failing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.UPS failed 2nd week from bought now battery doesn't hold up
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about your experience with our product. We would like to address this matter promptly. Please reach out to our customer support team with your details, and we'll work to make things right. We offer phone support at 800-800-4272 and chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST.
Caught Fire (Three of Them)
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought three of these and today, at less than a quarter load during a power outage, one caught fire and two others were smoking. Do not trust your life or your home to APC.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you so much for taking the time review our UPS. At Schneider Electric we take customer concerns very seriously and definitely want to look into this issue further to determine what happened. At your convenience, please reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.