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Customer reviews

Rating 4.7 out of 5 stars with 3014 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 3,014 reviews
  • Rated 3 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product quality is good and performs as advertised..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great UPS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great UPS! Very easy to install & batteries had a charge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These new devices are junk. Out of the box throws error code F02 which according to support is normal for first time. Now when puwer flickered unit did not switch over to battery and will not power back on.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We are sorry to hear about your experience with our product. Back UPS units come with 3 years warranty. Please reach out to us directly so we can address this issue and provide you with the support you need. You may reach us at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST APC

  • Rated 1 out of 5 stars

    It stopped working after 1 month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it at the end of November, installed it beg of Jan and it worked fine for around one month then power stopped, green light on no noise and no power, return window closed last week so I wasted my money. Best Buy will charge for repair even with the Total Member.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our BN1500M2. We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. At your earliest convenience, please reach us out via phone or chat for troubleshooting assistance and warranty claim, if necessary. APC

  • Rated 5 out of 5 stars

    Power surge protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for 2 gaming PCs and other accesorios, no issues and it’s been great so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stupid battery wouldn’t stop chirping and then finally quit, because it’s garbage. Do not buy this junk

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to provide feedback about our UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or for the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    Unreliable product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every few days emits loud beep shows "f02" error. That company support forum for APC is full of people with this issue. APC's support chat has no one there (waits forever), and their support forum also does not seem to allow posting. I'm sure all units don't have this issue, but seems to be common enough to be a big problem.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our BN1500M2. We appreciate the feedback. The reasons as to why an F02 error would show on your unit is either caused by short from the load, a old/weak internal battery or excessive load. To clear the error, please remove all the loads from the UPS and perform a logic reset by following the steps from here: https://www.apc.com/us/en/faqs/FA158947/. Please reach us out by either phone or chat, for further assistance, in case you still need one. APC

  • Rated 2 out of 5 stars

    not what i expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it as it was not holding the charge after three full days of being plugged in

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to provide feedback about our UPS. I am sorry to hear that you ran into issues with our unit. If you run into any issues like this in the future please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    F02 Error

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started giving the F02 error almost every day after 4 months of use. Can't rely on it to protect my computer during a storm when I can't expect it to stay on over night. Will not be using APC devices in the future.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST APC

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Another good power backup unit from APC

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An Uninterruptible power supply is essential for protecting sensitive electronic equipment such as computers, televisions and home entertainment equipment. It has been a standard accessory in my household for years. I have at least eight of various sizes and capacities. Not only does it protect your devices, but it can also provide power to them for some time depending on their power draw. I have also made it a point to have a few LED lights plugged into a UPS to provide backup light, since LED lights are fairly energy efficient you can run a light for an extended period of time instead of being in the dark. The APC Back-UPS Pro 1500VA, Tower is the latest addition to my power protection and backup fleet. This unit has an LCD panel which shows you battery status and load on the unit, as well as remaining time left before exhausted. This model has six battery/surge outlets and four surge only outlets. In addition, this unit has coax cable in and out connectors for use with antennas or cable tv/internet modem connection (the old style, not fiber), This unit also has a data port with supplied cable which can be connected to a device which communicates with the UPS on it’s status. For instance, I have a Synology Network Attached Storage (NAS) and this UPS can communicated with that device to notify it when power is out and when the battery is nearly exhausted, triggering an orderly shutdown on my NAS which stores several Terabytes of videos, photos and other data. APC always build quality units and the Back-UPS Pro 1500VA continues in that tradition. I highly recommend this unit from the experience I have had with it and other APC UPS products. >>> Pros >> critical piece of equipment to protect your electronic devices. >> LCD status display >> good capacity >> two widely spaced outlet for those AC adaptors that are a larger than a usual AC plug >> user replaceable battery <<< Cons << due to tariffs these units have gone up in price significantly as of late << could have wider spacing on a few more of the AC Outlets.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    just stopped working.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked well for a few months but just quit working. i bought it september 2021. it only last until february 2022

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our UPS. I recommend disconnecting all the equipment, disconnecting the power cable and internal battery, then hold the power button for around 10 seconds. Reverse the instructions to power the unit back up. If this still doesn't resolve the issue I recommend reaching out to APCbySchneider support team directly as the UPS would come with a 3 year factory warranty on it. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 5 out of 5 stars

    Great back up battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This great for running my computer and monitor for a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your stuff

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for running a series x and a monitor some other electronics

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Delivery always delayed from Best Buy

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nine times out of ten, my shipment is delayed. I feel bad for the people who pay for their membership because you will not get what is promised. Im sticking to amazon and will return this and other items when they finally arrive.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking time to provide feedback about our unit. Unfortunately we are experiencing a national wide materials shortage which has affected our stock. I apologize for any inconvenience this causes. We hope you still consider APC by Schneider Electric for your power protection needs again in the future. APC

  • Rated 1 out of 5 stars

    Two of six units failed. Not long term reliable.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased six of these units in 2019. During a power failure today, two of the six units failed. I have to go find two replacement units and have to disposte of two units.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ups apc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD PRODUCT, EFFICIENT AND TAKES LESS SPACE ON THE TABLE

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Really nice UPS for home or office

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have worked from home for decades, and I consider a solid UPS to be a critical part of my home office setup. The APC Back-UPS Pro 1500 power bank tower has been a great addition. Setup is simple, as it should be. Just remove a panel, connect the battery, and plug it into the wall. The tower design fits well in my office, where floor space is limited but vertical space abundant. With six powered NEMA outlets and four additional surge protected slots, the Back-UPS allows me to determine what’s critical in the rare case of a power outage (e.g., keeping my router up is important, but I can probably wait to charge my iPad). The unit is so quiet that I don’t even notice it running. The Back-UPS has a couple of usability features that I find very convenient. First is a mute button. I’ve used UPS devices before that beep – loudly – to let me know they’ve lost power. This is great, but makes it really hard to get anything done while the beeping is going on. The ability to mute the alarm is really nice. The second is an LCD readout of how many minutes of power remain at the current load. This allows me to make decisions on what to leave plugged in based on expected outage time and my current priorities. The inclusion of USB-C and USB-A charging ports are also is also great, freeing up two plugs and letting me charge specific devices from the front of the unit. I’ve been using this for several weeks and have had no issues with it, which is consistent with other APC UPS products I’ve had. If you’re looking for a higher-end UPS for your office or a room in your home, this is a great unit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like so many others, 7 months old and the F06 Error has killed my unit. Never again on this brand.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review one of our products. We appreciate the feedback and our sorry to hear about this issue. The BN1500M2 comes with a 3 year warranty. Please contact esupport@apc.com or call 1-800-800-4272 at your earliest convenience and we will be happy to assist further. APC

  • Rated 1 out of 5 stars

    Flubbed Replacement "The computer tells us what to

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned item and i was charged sales tax again for the replacement and item was shipped to somewhere that i am not depite my saying the delivery address is different than home address. Error due to store employee.

    I would recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We are sorry to hear about your experience. At APC support, we provide advanced exchange for in warranty unit replacements. In order to best serve you, we offer phone and chat services through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST APC

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Fan of APC again

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had APC UPS’s on my personal equipment in the past and also used them where I worked. I wasn’t a big fan of them years ago. The units I tried at home were very RFI noisy across all of the ham radio bands. You might not think that matters if you are not a ham radio operator, but it can affect any device you have with a radio receiver; i.e. garage door openers, wifi, bluetooth, some TV remotes, your AM/FM radios, etc. The units we had at work liked to ‘cook’ the batteries. I decided to give APC a try again with the new models, and point blank I’m glad I did. This APC backups pro 1500 was packed securely and arrived damage free. You’ll find a print out of the QC diagnostic test taped to the unit. The batteries in these units have easy tool-less access. Slide the cover down and pull them out. The batteries were pre-installed, they just needed one lead connected. The UPS comes with a long power cord. The back panel has plenty of power connectors, just pay attention that one side is only surge protected and not battery backed. The other side is battery and surge protected. There is a coax and ethernet pass through with surge protection. One questionable item I found is the use of a non standard USB cable for computer connection. The computer side has a standard USB A connector, the UPS side is RJ45 style. I wish they had used at least a USB B on the unit instead. Plenty of old printer cables laying around to use in case you lose the one that came with it. I installed the Powerchute software on my PC, which had no problem connecting to the UPS. It is however accessed through a web browser if you want to look at logs, setup the shutdown routine or any other functions. It does have a Energy reporting option that will tell you how many $$ worth of electricity the devices plugged into the UPS use over a time period. Overall the software feels dated though. The front panel display on the UPS unit gives you all the basic info, voltage, wattage, runtime battery level etc, all on an easy to read screen. The best part of this new APC backups pro for me is that it’s quiet across the ham radio bands, at least I haven’t been able to find any RFI noise caused by it. In normal operation with power on I don't see or hear any noise. If I pull the plug on the UPS to simulate power failure I don't see/hear any noise. A few moments after plugging the power back in I will start getting noise, I suspect it’s when the batteries are recharging from an outage, but I can live with that. I’m just happy there is no noise during normal operations. Overall I’m happy with the APC backups pro 1500 and glad I decided to try APC again. It’s not quite perfect with the non standard USB cable and browser based / dated feeling software, but gets a solid 4 stars from me.

    I would recommend this to a friend