Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 11067489
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Dead battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit arrived with a dead battery and would not charge or recognize the battery. Manufacturer has opened a case to try and resolve. Appears to have exceed3d the shelf live of the item while inBest Buy inventory.
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our battery. At your convenience I recommend reaching out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. We would be happy to assist you in resolving any issue with the battery.
Defective unit perhaps?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.F02 Error randomly shut down , I literally just bought this less than 2 weeks ago and it already failed ... I am gonna try my luck getting a different one.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello Gabriela,
We apologize for this inconvenience. An F02 means an output short. This can mean either a component issue however, external reasons can also cause this. Please note that your unit is with a 3 year warranty and we would like to recommend that you contact our Technical Support Representatives at 1-800-800-4272 or chat with us at https://www.apc.com/us/en/support/. We will identify what is really the root cause of your issue and replace the unit if needed.
Fire Hazard
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this just after Christmas and 4 months later the thing nearly caught fire. Smoke started seeping out of it and a acrid smell of melting plastic filled my room. Avoid this if at all possible.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. Anytime you run into issues like this please do not hesitate to reach out to an APCbySchneider support team. We would be happy to assist you in resolving any issues. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Dead on arrival. Second unit ive tried.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived Dead. Great Product. APC quality control is garbage. Power cable on battery outlet looks shredded from the unfinished sharp corners of the crap injection molding job.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that ran into issues with our unit but appreciate you bringing it to our attention. At your convenience please reach out to an APCbySchneider support team so we can look into this issue further. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
good unit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.solid unit for non business critical or when you are not running on a generator
I would recommend this to a frienduseless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.attempting to return...have had no success in making the machine work
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or frustration they may have caused.
Possible reasons for your back UPS not powering on could be that the batteries are not connected properly, the power on/off button has not been pushed, the UPS is not connected to the utility power supply, or there is very low or no utility voltage. To troubleshoot, check that the battery connectors are fully engaged, press the power on/off button once, ensure that the power cable from the UPS to the utility power supply is securely connected, and check the utility power supply to ensure proper voltage at the receptacle.
We want to help resolve this issue for you and would ask that you contact our support team at 1- 800-800-4272 or chat with us, https://www.apc.com/us/en/.
bad apc 1500m2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two apc backup devices from BestBuy 1500M2 which has been giving a fault voltage not grounded red light on. Electrician has Check the house wiring no issues breakers and earth is correct. 1100 plugged in working correctly no issues or problems red light not on
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. At your convenience please reach out to an APCbySchneider support team. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Great when you need to save your work
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a lot bigger than I thought it was going to be. But worth having. This will keep your PC up and running for 10-20 minutes. This gives you enough time to save any work. Or you can use this to back up modem/router, and power your tablets or phones etc. for a longer period. It has plenty of plugs on the back, some are just for surge protecting, while others do both surge and battery backup. It also has a USB-A and USB-C on the front. This is one complaint that I do have and that is that it does not have at least 2 USB-C ports. I would have liked to have seen 2 of each personally. It has a nice LCD monitor and lets you know what your load on it is, and about how long you have. Right now, I am using this in my front room with my router/modem to keep those powered on. I have tablets and phones and laptops, so when power goes out, it is nice to still be able to have internet and stream movies etc. as well as turn around and charge those devices as needed. My only other gripe is the size. But that is a great tradeoff for the power you get. If you do work from home, or work on a PC in general where you need to save if power goes out. This is for you. Even if you do not, you can still find this useful like I mentioned to keep other devices powered.
I would recommend this to a friendThis is NOT good!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ups is not good. It doesn’t return to power when your electricity comes back on, then dies. After 4 months of minimal load, it will no longer power on. Waste of money!
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about unit. I am sorry that you ran into issues with our unit. Our units should automatically power back on when power is restored to the unit. At your convenience I recommend reaching out to an APCbySchneider support team so we can look into the issue further. For fastest service you can click Get Help in the bottom right hand corner to open a chat with us.
Lasted 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 weeks and unit will not power on. No signs of surge or anything that would have taken it out.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear that you ran into issues with our unit. I recommend disconnecting all the attached equipment, unplug the unit from the wall, and then disconnect the internal battery. While everything is disconnected please hold the power button on the unit for around 10 seconds. Reverse the instructions to power the unit back up. If the issue still persists I recommend reaching out to an APCbySchneider support team. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Not too happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok, sometimes does not turn on. Hace to disconnect battery for it to start
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. The UPS should turn back on automatically if the power to depleted on the UPS. I recommend reaching out to an APCbySchneider support team directly to resolve the issue with the unit. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Unit did not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this unit - went to plug and install and unit would not stay on.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly so we can address this issue and provide you with the support you need. You may reach us at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST
Bad backup
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had nothing but issues with this unit since I bought it. I’ve normally loved APC products, but this battery backup triggers the F02 error code all the time.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We sincerely apologize for the issues you had with our Back Ups Pro BN 1500 VA. Have you contacted us again regarding this F02 code? We definitely want to get this resolved for you and would ask that you contact our team at esupport@apcc.com for further assistance. Thank you for bringing this issue to our attention and for giving us the opportunity to resolve.
Back up with Confidence and Quality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a number of APC products including some older gen units. APC has definitely improved on their already awesome performing products and this one is beautiful. It weighs more than it looks like it would which usually is a good sign. The fit and finish is absolutely high quality and I expect this to item to last for many years. What I enjoy most about this APC product is that it doesn't just have the outlets for back up of important electronics, but it also has USB-C for charging electronics with the APC quality, a clear digital display with info for everything necessary to quickly monitor, and it fits right in with high end electronics. Having an APC back up is essential these days with so many household electronics and smart products that connect to the wifi. This keeps the connection going in the household for cell phones to connect and to keep your PC running if necessary. It is just a rock solid backup for your PC and network, and APC is known for their reliability and quality products.
I would recommend this to a friendF06 Error
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps shutting off and putting up error f06! Had to call upc customer support. And still not resolved!
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are still running into issues with our unit. At convenience I recommend reaching back out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Unit Failed after 16 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit failed after 16 days of use. Returned to Best Buy for full refund and purchased a new unit. I have owned 3 APC-Back-UPS in the past with no problems. My last UPS 1300 unit ran for 6 years before the battery died. Hope this issue was the exception.
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. If run into issues with our units in the future please do not hesitate to reach out to an APCbySchneiderElectric support team. We would be happy to assist you in resolving any issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Poor quality unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit already experiencing problems in less than 30 days.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We do apologized for the inconvenience. May we request you to contact our technical support team(https://www.apc.com/us/en/support/) so that we can assist you resolving the issue you encountered and if needed, we can help you submitting request for a replacement in accordance with the warranty of the UPS you have. Thanks and have a great day.
6 months later, battery dead (defective). Trashed.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in August 2023. Battery defective Feb 2024. Warranty and Total Membership doesn't cover it. Straight into the trash ( at the recycling center ).
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2. We appreciate the feedback. This unit has a 3-year manufacturer's warranty which covers the battery as well, if replacement is necessary. Please do not hesitate to contact an APC by Schneider support team if you need any further assistance. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
To Much Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To Much Money To Much Money To Much Money To Much Money
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. The unit bit more expensive than our other units because it is a line interactive unit while online. This means it will output a pure sine wave while online. The unit would also come with a 3 year manufactures warranty too so if you have any issues with the unit please do not hesitate to reach out to an APCbySchneider support team. We also smaller units that cost a bit a less as well if you wanted to check them out as well.
Functional, simple, and simple to set up.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple setup, Good on line support for setting up email notifications on Gmail, simple Windows app. Arrangement of outlets makes it difficult to plug power supplies for modem and router directly into unit, otherwise, excellent.
I would recommend this to a friend