Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 11067489
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
If you like your electronics
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a must if you have electronics that you care about. power goes out and this thing kicks in right away. Giving me ample time to shutdown everything I have plugged into it. Panning on buying a second one soon for my game room.
I would recommend this to a friendCheap components used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine blew up in the middle of the night and sent sparks flying a few feet into the air. Luckily computer was off and there was nothing flammable nearby. If you google around, you'll find the APC decided to use parts that are well under spec on the battery output side. So they'll likely fail after warranty runs out (customer support for consumer grade products is poor). This is nowhere near the quality APC sells for commercial grade that they are known for.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. May we request you to please contact our tech team so we can help you getting the accurate resolution you deserve. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST
Excellent for my business
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I highly recommend buying this product
I would recommend this to a friendAPC Back-UPS Pro 1500 Surge Protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get operational. I particularly like the replaceable battery.
I would recommend this to a friendLifesaver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, its come in handy several times so far.
I would recommend this to a friendMaybe a bad unit/ requesting warranty replacement.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Sept. 2021. Started having issues with the unit when it was self testing, when it switched to battery, with a fully charged battery, it flashed bad battery and never switched back to AC. I know the battery is good, it does charge when the unit is reset. I am going to attempt warranty replacement with this unit and go for a different model. Normally APC has been great.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. Please do not hesitate to reach out to an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Late delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine Not delivered, on time as promised
I would recommend this to a friendUnit Catches FIre!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! We had 2 units that caught fire within a couple months of each other. When we contacted the APC they said to mail the unit back for investigation. Somehow they lost the unit and didn't seem to care that a building almost caught on fire twice. Terrible customer service, terrible product. Do your research on other sites and you will see others with similar issues. Clearly APC knows this is happening and they are doing nothing about it. Clearly they don't care if people get hurt or if their house/office building goes up in flames.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. At this time, there are no known field issues related to the BN1500M2 model that have been cascaded to our technical support team. We assure that our units are being tested before they are released for sales. As long as this unit is handled following the instructions and used within its intended purpose, then everything should be fine. Now if in case of a failure, we also assure you that our skilled Technical Support Representatives shall be here to help troubleshoot and/or replace as necessary as this unit is covered with a 3 year warranty.
Died after a month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was working ok. Had once started beeping in the middle of the night. Just died after a month of use. Total garbage. Avoid!!
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product the BN1500M2. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. We have learned through customer feedback like yours, that in some uncommon use cases, the earliest units may not have performed fully to expectation. In order to best serve you, we will ship you a new unit to replace yours. Please contact esupport@apc.com or 1-800-800-4272 option 4 at your earliest convenience for further assistance. Thank you for your business.
Defective non returnable to Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Historically APC a decent company. But unit failed in less than a month and Best Buy will not take it back (unless you purchase their extended warranty at time of purchase.)...Would give Best Buy and APC zero stars on this one.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. Our BackUPS would come with a a 3 year manufactures warranty so I recommend reaching out to an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Should have gotten this sooner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Gives me enough time to save my game.
I would recommend this to a friendbad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its stop working every 2 to 3 days and I just bought last months.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2. We appreciate the feedback. Please confirm that the connected loads on your UPS is less than 900 watts only or else it may experience and overload condition. If the unit is not overloaded, you may also try to do a full logic reset with the unit by following the steps from this article: https://www.apc.com/us/en/faqs/FA158947/. If the concern persists, please do not hesitate to contact an APC by Schneider support team if you need any further assistance. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Item Refurbished
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box arrived damaged and unit was a refurbished model.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're truly sorry to hear about your experience with the BN1500M2. Please contact our customer support team so that we can investigate this matter and work towards a swift resolution for you. You may reach us at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST
Becarefull
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad this battery, i bouth one years ego and right now broken, to expensive for that horrible quality
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. At your convenience I recommend reaching out to an APCbySchneider support team for further assistance. We would be happy to assist you in resolving any issues. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
quit after 7 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 7 months ago and it just completely quit
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider support team to troubleshoot the issue further. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.