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Customer Ratings & Reviews

$219.99

Customer reviews

Rating 4.7 out of 5 stars with 3033 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 3,033 reviews
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a perfectly reliable CyberPower that I upgraded to this to give me better battery life and a higher VA. However, it's plagued by phantom issues to the point that you can literally type in the model and instantly find a reference on how to fix your problem. I have had it randomly start alarming in the middle of the night with an F error code that was "fixed" by simply turning it off and back on. Today it randomly turned itself and all my attached computer equipment off. Thinking the battery was dead (on a 2 month old unit) I looked up what green light meant and learned turning itself off is common enough that it was the first search for green light apc 1500. I had to unplug it and the battery, then plug both back in. It started right up and the battery was fully charged. So far it's been nothing but disappointing for what I thought was an upgrade over what I had. I've had large APC commercial units that suffered similar problems so this will be my last APC purchase for home use as well.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Hello,
      We do apologize about this inconvenience. We at APC by Schneider Electric value your feedback and would like to help you with this concern.

      F error codes encountered and any other issues encountered, you can refer to https://www.apc.com/us/en/faqs/FAQ000264323/.

      There are many possible scenarios in which a Back-UPS product might drop or reboot the attached equipment. Below are potential problems ordered by commonness.

      Equipment connected to the wrong outlets
      Capacity overload
      The Circuit Breaker tripped:
      The UPS exhausted its available battery power
      Connected equipment does not accept a stepped-approximated sine wave.
      The power supply in your equipment is faulty and incapable of handling the transfer time of the Back-UPS product
      Communication cable is attached but no APC management software is installed.
      The UPS may be faulty

      For a more detailed checking, please review https://www.apc.com/us/en/faqs/FA158811/

      Please let us know if you still need any additional assistance. Contact our Technical Support Hotline at 1-800-800-800-4272 or chat with us at APC by Schneider Electric. APC

  • Rated 5 out of 5 stars

    Great Unit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the USB - C port on the front. This this is helping to keep my WiFi going whenever the power flickers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    UPS for Home/Office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent UPS system for home office use. Great value for the price in the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    APC - Back-UPS Pro BN 1500VA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Back-UPS is perfect with my new system; I wouldn't buy any other brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Largest UPS sold in Best Buy Stores

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for work to back up small telephone switch. Said I had about 45 minutes run time when equipment was turned on. This is enough time for small power outages which are prevalent in the area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it on sale, it's great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got on sale and love it. APC is great and lasts a long time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Short Life. No Support. Went up in smoke.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 1 and it died 2 days later. Returned it and got a 2nd one. The second one lasted 8 months and died with a cloud of smoke. I am a Best Buy Total member. Best Buy excludes this product from their membership warranty program and will not tell you this when you purchase it. The manufacturer requires you to use Best Buy for the factory warranty return. Best Buy refused to take it back under the manufacturer's warranty. I am left with a pile of junk.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for your interest in our products. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. At this time, there are no known field issues related to the BN1500M2 model that have been cascaded to our technical support team. We assure that our units are being tested before they are released for sales. As long as this unit is handled following the instructions and used within its intended purpose, then everything should be fine. Now if in case of a failure, we also assure you that our skilled Technical Support Representatives shall be here to help troubleshoot and/or replace as necessary as this unit is covered with a 3 year warranty.

      We offer email and chat services through our support site. You may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST. APC

  • Rated 5 out of 5 stars

    Great quality, does the job

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had suspicions about power issues during storms after moving so picked this up. in a few short months, this has saved by at least 10 unexpected reboots during small power blips.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great idea

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in case of power failure. Like having one power outlet capable of handling outages up to 5 hours while protecting components from damaging power surges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gotta have item for home network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much relies on the home internet connection now, that can't afford for it to go down if power outage. Have my router, modem, and switch plugged into this. We will have internet even if the lights go dark.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cost performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. I have it on a very demanding computer and with the fragility of the electrical system I have not had any problems. Resists the equipment load well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for what we need

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for our office - haven't had to utilize it yet, but have turned the power off and computers have continued to run. Runtime would be the only question I would have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I trust APC with PCs in the Medical Field

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an IT consultant that supports medical offices. Because of the importance of keeping PCs up during a power outage, I trust APC to protect my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nearly all UPS perform the same function, and I haven't noticed a significant difference from one to the other. That said, this unit outshines the others in the office with it's sleek look and USB ports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    back up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works like it should when the power goes out even for a moment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great back up battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've purchased this back up battery for the server at our office and it has been doing great for our office. We run everything on it from the server to the wifi and phone lines. Great choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed to protect my wife's computer equipment from power fluctuation & intermittent power outages. The best part was you had it in stock at the local store !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    APC UPS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always used APC UPSs to protect our AV products. This one has good run time,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    APC UPS 1500

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great UPS, nice display of line voltage, power output, and watts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powered all that I needed during an outage that allowed me to watch tv until power came back on about 40 mins later

    I would recommend this to a friend