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Customer reviews

Rating 4.7 out of 5 stars with 3000 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 3,000 reviews
  • Rated 5 out of 5 stars

    Great Power Backup unit!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great & plenty of outlets. The slight tilt of the dispkay screen makes it easy to see if unit is on the floor.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need better design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of the LARGE plug ends of some components -- plugging it in covered another plug -- so that plug can not be used.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking time to provide feedback about our surge protect. I am sorry to hear that it didn't meet your exact needs. I will pass along the feedback to my colleagues in product management. APC

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Terrific unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been buying this brand for many years. Top quality !! Good price through Best Buy and the warranty plan is a plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product works very well but kind of bulky. have not tested in black out yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 12 in our office, and wouldn’t use any other

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    smaller size, but same capability as my old unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came up ready to use with full battery charged and available. Easy to setup and replace the old unit that failed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The power just keeps going!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great UPS, providing clean power to my system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the power goes out, this works fantastic! We have 2 of them in our house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Power outage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to have if working from home and a power outage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Blinks out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer blinks off in a power outage and then resumes working.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good backup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good system for keeping my internet running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Price Value, Will buy again when i need it. Works as intended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice for the server room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well in the server room. No issues setting up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    APC back ups pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a light coming on this item that the directions say could have happened during the make of it.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We value your time and feedback, and we want to ensure you get the support you need. If you're still encountering any difficulties—whether with login, product registration, or navigating the site—please let us know. We’ll be happy to direct you to the proper solution.

      For immediate assistance, you may also contact our Technical Support Agents at 1-800-800-4272 or chat with us directly at APC by Schneider Electric.

      Thank you again for your patience and for giving us the opportunity to assist you. APC

  • Rated 4 out of 5 stars

    Quality UPS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad product! Been using to power my gaming pc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for work, to replace one that got fried by lightening. So it does it job that's for sure!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good so far. But it's definitely not a 5 star prod

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work so far except for 1) I don't know if it's my power Co. But it keeps turning on and displaying the power input to be 40VAC. 2) When I took the side off to hook up the battery the side came off just hine. But it will not go back on. Seems like the frame has been bent slightly .

    I would recommend this to a friend
  • Pros mentioned:
    Lcd

    Rated 4 out of 5 stars

    Reliable in an outage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm actually currently looking at 100 kVA UPS's. In the meantime until we replace our 150 kVA with a 100 I'm spot covering devices with APC thowdown UPS's and with that I sleep well at night in a 24/7 failure is not an option industry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great shopping online! The convenience is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Lcd

    Rated 5 out of 5 stars

    Small Office Home Office use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful for keeping my home office working correctly. Back up power for external drives and WiFi router.

    I would recommend this to a friend