Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 6165881
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise
Best inappropriate noise maker ever. Hate it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid like the plague unless you love loud noises. This things #1 priority is to make loud beeping and screaming at the worst times and the mute button is the most fragile thing on the product. I've taken an ax to one and another is in the yard right now beeping away. avoid this company unless you like sirens.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2 UPS. The device's audible tone / alarm was made that way so it may caught the attention of users and address whatever the alarm is accordingly. You may always choose to have the UPS on mute, however, critical events like UPS error or Low battery condition would still be audible. Please contact us via chat: https://www.apc.com/us/en/tools/chat/ or phone 800-800-4272 if you need further assistance.
Works like it's suppose to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it suppose to. It worked when I lost my electricity.
I would recommend this to a friendexcellent backup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has voltage regulation, everything goes thru power supply
I would recommend this to a friendperforms as indicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps the electronics working during brief to medium power outages depending on load
I would recommend this to a friend- Pros mentioned:Lcd
Quality Product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well-made product. Works well. It has come thru for me during a few power outages.
I would recommend this to a friend Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went through two of these and they were completely fried only things attached to it were the tower and internet. Internal components just fried
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello,
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you encountered. What you described is not typical, and we want to help determine what went wrong as quickly as possible.
For dedicated assistance and proper troubleshooting, please reach out to Schneider Electric Technical Support at 1‑800‑555‑2725 or connect with an expert via live chat using this link: https://www.se.com/us/en/work/support/.
Our team can walk through the situation in detail, review the setup, and provide the best next steps to resolve the issue.
Thank you!
good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the product works very well but kind of bulky. have not tested in black out yet
I would recommend this to a friendsmaller size, but same capability as my old unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came up ready to use with full battery charged and available. Easy to setup and replace the old unit that failed.
I would recommend this to a friendNice affordable product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loaded with features. ...........................!
I would recommend this to a friendNeed better design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because of the LARGE plug ends of some components -- plugging it in covered another plug -- so that plug can not be used.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to provide feedback about our surge protect. I am sorry to hear that it didn't meet your exact needs. I will pass along the feedback to my colleagues in product management.
DO NOT BUY THIS!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Undoubtedly the worst UPS purchase I have ever made! The unit failed twice in the first month, and of course it was after Best Buy’s very short return period. So I contacted APC. They told me to turn it off when I left the house. That’s utterly ridiculous advice for a UPS, the purpose of which is to keep power on. APC refused to honor the warranty until I threatened to write their corporate headquarters, and then they only agreed to send a battery. Never again will I purchase any APC/Schneider Electric products, and I will be very careful what I purchase from Best Buy.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about your experience with our product. We would like to address this matter promptly. Please reach out to our customer support team with your details, and we'll work to make things right. We offer phone support at 800-800-4272 and chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST.
Great Backup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have 12 in our office, and wouldn’t use any other
I would recommend this to a friend- Pros mentioned:Battery life
Solid Home UPS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the trick and usually offers around 5-8 minutes of playtime for a gaming computer if you have short power outages.
I would recommend this to a friend Great product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the power goes out, this works fantastic! We have 2 of them in our house.
I would recommend this to a friendGreat Power Backup unit!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great & plenty of outlets. The slight tilt of the dispkay screen makes it easy to see if unit is on the floor.
I would recommend this to a friendAPC 1500 UPS Back Up Battery failure
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery operated for 2 months, then went to run on battery power when there was no outage and into permanent FO2 mode where alarm won't stop. Best Buy past return period, their service department was NOT helpful. Called APC support and they WERE very helpful. Sending a replacment battery. Assuming new battery works longer term, I will update the review.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. We are hoping this issues won't happen again. But if in any case, you can always reach us at https://www.apc.com/us/en/support/.
Blinks out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer blinks off in a power outage and then resumes working.
No, I would not recommend this to a friendPower outage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to have if working from home and a power outage
I would recommend this to a friendThe power just keeps going!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great UPS, providing clean power to my system.
I would recommend this to a friendGreat Product!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Price Value, Will buy again when i need it. Works as intended.
I would recommend this to a friend