Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 6165881
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.
This summary was generated by AI based on customer reviews.
Defective APC-Back UPS.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The APC back UPS Pro BIN 1500 VA never worked upon it's arrival to my home as purchased this year. I kept getting the FO2 malfunctioning error and a loud alarm. I made various phone calls to the manufacturer for help and support to get a replacement but they kept putting me off saying I needed to charge the battery. I wrote the company and still received no help. This is a great disappointment to me and a waste of money. I would not recommend purchasing this brand of Back-UPS to anyone. My experience was terrible.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello WarrineC,
Our deepest apologies for this. I am unsure why this was the case as our technical support representatives is definitely trained to handle this fault code very differently compared to the procedures you were told to do and it should have not taken multiple interactions. We would like to help you on this. A case ID / Reference should have been created given the multiple times you have reached out to our support teams, This is an 8 to 9 digit long reference number, we are recommending you reach out to our chat support or to 1-800-800-4272 and give this case ID. We will make sure we rectify this once and for all after we properly troubleshoot your unit.
- Pros mentioned:Lcd
Works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a UPS for 2 48 port switches and it worked in a pinch. No complaints.
I would recommend this to a friend good but shacky at bestbuy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it would have been great but it went out and bestbuy store rep said it wasn't cover although I had and have the bestbuy insurance plan. probably shouldn't buy it from them. I had another unit from another place and it is still working strong.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about your experience with our product. Kindly take note that Back-UPS Pro have a 3 yr warranty with APC. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST
- Pros mentioned:Overall performance
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product we use them in our business and they have not disappointed
I would recommend this to a friend - Cons mentioned:Noise
High pitched whining noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made a very loud, high pitched whine from the moment it was turned on. Turned it off, unplugged it and promptly returned for a CyberPower UPS of similar specs. This unit was meant to replace a 10 year old APC unit that died, guess they don’t make them like they used to.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issues you faced with the unit. Please consider us for your future purchases because it sounds like you may have purchased a faulty unit. We can resolve the issue on our support lines. Most of the BackUPS units also come with a 3 year manufactures warranty.
- Pros mentioned:Overall performance
great unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.solid unit - extremely reliable and has lasted through many brown-outs
I would recommend this to a friend Freeze After Outage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit froze after power outages. You must remove the battery and reconnect for it to work again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8:00 AM to 8:00 PM Eastern.
- Pros mentioned:Overall performance
Absolutely best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have now bought three of these and they are great. Have saved me several times during storms by keeping my servers and equipment safely running.
I would recommend this to a friend - Pros mentioned:Battery life
100% Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this battery backup to protect my equipment from constant power outages... best decision ever!
I would recommend this to a friend 
Not Reliable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what happened to APC's quality. Less than 2 weeks, 4 malfunctions where I had to pull the battery out and hard reset to get it to work again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to provide feedback about our BN1500M2 unit. I am sorry to hear that you are having issues with our unit.If you are still having issues with plugging the unit I recommend reaching out to an APCbySchneider support team.
We offer email and chat services through our support site. You may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
- Pros mentioned:Ease of use
Back-UPS Pro 1500VA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Just plug and play. No additional software needed.
I would recommend this to a friend Nothing but trouble, APC no help
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system will just stop sending power to all outlets randomly. There won't be an issue with wall power, it just stops sending power even to the non-battery backup outlets. The power light is still green but the digital display cannot be woken up and pressing or pressing and holding the power button does nothing. The only way to get it back is to unplug it from the wall and then disconnect the battery, and then reconnect everything. Contacted APC support and they wanted the logs but the problem is that a computer isn't always connected to it and it would usually have the issue when the computer was not connected.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2. We apologize for the issue you are facing with the unit and with our support. Please let us know if you were given a case number so we can review it further. We aim for the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Should you need further assistance, do not hesitate to contact us at https://www.apc.com/us/en/support/
- Pros mentioned:Overall performance
Brand always trustworthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to backup our internet due to frequent power outages.
I would recommend this to a friend Stops working constantly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This often fails me. I have called support and it works for a month or so, then stops again. Worthless to me if it is not going to work when I need it.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our BN1500M2 UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
best power backup for my devices.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.apc back ups is really good for computer and security camera...
I would recommend this to a friend- Pros mentioned:Battery lifeCons mentioned:Weight
APC UPS is AOK
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.APC has always been a reliable brand of UPS for me, and I want to stick with the best for my electronic equipment. I have two smaller UPS units for my PCs, but I needed this larger backup for my wiring closet. In this central closet, I currently have a wireless router, two camera systems, my home automation hub, Ooma telo, MyQ gate controller, and two RasPi systems for ADSB flight tracking. None of those use a huge amount of power, but I wanted a nice, big UPS to handle all of them with plenty of running time. This Back-UPS Pro 1500VA is perfect for the job. The battery is easy to access. It’s shipped with it disconnected, so the first step is to open it up and connect the positive wire. After that, you just plug it in and let it fully charge. The display on the front panel is great to have and it’s something I always miss on the smaller UPS models. This one shows you the load capacity, battery capacity, and a counter of events that triggered it to go on-battery, among other things. The dedicated button to mute the alarm is a nice feature, too. To get that 1500VA and long run time, it definitely is a heavy UPS with a battery that seems to physically be about 3 times bigger than in the smaller units. So, plan ahead for a place to put it. It’s designed to stand upright, but probably in a pinch you could lay it on one side to fit on a shelf or underneath something. I do wish it came with an option to wall mount it, just because I like to keep things off the floor, but it could always be put on a sturdy shelf if you have the space. So far, I’m super happy with the UPS and expect it will protect all my equipment for years to come.
I would recommend this to a friend - Pros mentioned:Ease of use
Works as described
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup does its job. Buy it. You won’t be dissapointed.
I would recommend this to a friend Anne
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the connection for all the connector and the display
I would recommend this to a friendGood for protecting equipment and power outages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for protecting equipment during commercial power issues.
I would recommend this to a friend- Pros mentioned:Ease of use
Starlink Battery Backup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to hook up my Starlink modem to it
I would recommend this to a friend