Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 6165881
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.
This summary was generated by AI based on customer reviews.
Good capacity, but doesn't give clean power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't offer a true sine wave which means a lot of devices will power cycle when you lose power.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. The UPS would produce a step approximate sine wave while on battery but usually equipment can handle this. If you equipment needs a pure sine wave both on and off battery I recommend checking out our BR1500MS which would be a pure sine wave both on and off battery. Our SmartUPS products would also output a pure sine wave on and off battery.
improved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This UPS has a usb port on the front for charging devices which is a welcomed improvement.
I would recommend this to a friendTerrible Odor From Device
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For performance, have been very happy with this product. I have loyally used APC products for many years, but after only a few months of owning, I began to notice a terrible odor in my office that would come and go, it had an acrid, burning type smell. I've spent a long time checking all my PCs, monitors, etc & suffering from cough/headaches only to recently determine the odor is coming from this device. Terribly disappointed. This has caused me issues for a long time before I find this.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. Please reach out to an APCbySchneider support team at your convenience so we can look into this issue further. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Pros mentioned:Overall performance
Best UPS - Protects from thunderstorms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I added a computer system and added the UPS to protect from spring weather and power fluctuations. These products work well. I also use one for my warehouse security system.
I would recommend this to a friend - Pros mentioned:Battery life
Good Battery Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, has a good battery life. After connecting the battery, replacing plastic panel was a challenge, was not an easy fit, otherwise all good so far
I would recommend this to a friend Product failure in < 60 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product failed just less than 2 months after purchase. The menu screen would no longer work and the outlets would not supply power regardless of whether the unit was plugged in or not. I find it highly unlikely that the battery failed. Based on what I read online, there was like some other component failure. Very disappointing for what has previously reliable brand for me (I own a much older APC UPS that has worked fine for years). Please note that there was not even any power fluctation, loss, or surge. It simply stopped working.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
- Pros mentioned:Battery life
has been working flawlessly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the usb/usb-c ports in the front and it has been working flawlessly to provide power to a NAS during a recent outage.
I would recommend this to a friend Impressive, most impressive!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a very satisfied BestBuy customer with this purchase!
I would recommend this to a friendNice and quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets its job done. Compact and more quiet than most. Would recommend.
I would recommend this to a friend- Pros mentioned:Ease of use
Great Battery backup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great right out of the box with no problems and it is easy to use and set up.
I would recommend this to a friend - Cons mentioned:Noise
High pitched whining noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made a very loud, high pitched whine from the moment it was turned on. Turned it off, unplugged it and promptly returned for a CyberPower UPS of similar specs. This unit was meant to replace a 10 year old APC unit that died, guess they don’t make them like they used to.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issues you faced with the unit. Please consider us for your future purchases because it sounds like you may have purchased a faulty unit. We can resolve the issue on our support lines. Most of the BackUPS units also come with a 3 year manufactures warranty.
- Pros mentioned:Lcd
Works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a UPS for 2 48 port switches and it worked in a pinch. No complaints.
I would recommend this to a friend Garage- not with the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 30 days - doesn’t turn on - doesn’t reset
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello,
We do apologize about this inconvenience. We at APC by Schneider Electric value your feedback and would like to help you with this concern.
Please let us know if you still need any additional assistance. Contact our Technical Support Hotline at 1-800-800-800-4272 or chat with us at APC by Schneider Electric.
Callback at Phone - 800-555-2725 and follow the prompts.
For immediate assistance, contact our chat support agents at https://www.apc.com/us/en/tools/chat/ or visit www.apc.com for product specifics and basic troubleshooting.
- Pros mentioned:Overall performance
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product we use them in our business and they have not disappointed
I would recommend this to a friend Defective APC-Back UPS.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The APC back UPS Pro BIN 1500 VA never worked upon it's arrival to my home as purchased this year. I kept getting the FO2 malfunctioning error and a loud alarm. I made various phone calls to the manufacturer for help and support to get a replacement but they kept putting me off saying I needed to charge the battery. I wrote the company and still received no help. This is a great disappointment to me and a waste of money. I would not recommend purchasing this brand of Back-UPS to anyone. My experience was terrible.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello WarrineC,
Our deepest apologies for this. I am unsure why this was the case as our technical support representatives is definitely trained to handle this fault code very differently compared to the procedures you were told to do and it should have not taken multiple interactions. We would like to help you on this. A case ID / Reference should have been created given the multiple times you have reached out to our support teams, This is an 8 to 9 digit long reference number, we are recommending you reach out to our chat support or to 1-800-800-4272 and give this case ID. We will make sure we rectify this once and for all after we properly troubleshoot your unit.
- Pros mentioned:Overall performance
great unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.solid unit - extremely reliable and has lasted through many brown-outs
I would recommend this to a friend So much for a battery backup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopped working after 48 hours. Already threw away the box, unable to return.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for sharing your feedback, and we’re very sorry to hear that your Back-UPS stopped working after just 48 hours. Even without the box, we still want to make sure you get the support you need. For further assistance and to explore available options, please reach out to Schneider Electric Technical Support. You can contact them by calling 1‑800‑555‑2725 or by chatting with an agent through https://www.se.com/us/en/work/support/ to guide you through the next steps and help resolve the issue as quickly as possible.
good but shacky at bestbuy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it would have been great but it went out and bestbuy store rep said it wasn't cover although I had and have the bestbuy insurance plan. probably shouldn't buy it from them. I had another unit from another place and it is still working strong.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about your experience with our product. Kindly take note that Back-UPS Pro have a 3 yr warranty with APC. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST
- Pros mentioned:Overall performance
Absolutely best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have now bought three of these and they are great. Have saved me several times during storms by keeping my servers and equipment safely running.
I would recommend this to a friend - Pros mentioned:Battery life
100% Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this battery backup to protect my equipment from constant power outages... best decision ever!
I would recommend this to a friend