Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 6165881
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.
This summary was generated by AI based on customer reviews.
best power backup for my devices.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.apc back ups is really good for computer and security camera...
I would recommend this to a friend- Pros mentioned:Ease of use
Back-UPS Pro 1500VA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Just plug and play. No additional software needed.
I would recommend this to a friend - Pros mentioned:Overall performance
Brand always trustworthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to backup our internet due to frequent power outages.
I would recommend this to a friend Nothing but trouble, APC no help
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system will just stop sending power to all outlets randomly. There won't be an issue with wall power, it just stops sending power even to the non-battery backup outlets. The power light is still green but the digital display cannot be woken up and pressing or pressing and holding the power button does nothing. The only way to get it back is to unplug it from the wall and then disconnect the battery, and then reconnect everything. Contacted APC support and they wanted the logs but the problem is that a computer isn't always connected to it and it would usually have the issue when the computer was not connected.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2. We apologize for the issue you are facing with the unit and with our support. Please let us know if you were given a case number so we can review it further. We aim for the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Should you need further assistance, do not hesitate to contact us at https://www.apc.com/us/en/support/
Good for protecting equipment and power outages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for protecting equipment during commercial power issues.
I would recommend this to a friend- Pros mentioned:Ease of use
Works as described
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup does its job. Buy it. You won’t be dissapointed.
I would recommend this to a friend Bought to stop surges from Brother Printer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When printer on battery power plug. Surge causes APC to dump. Shuts down, taking computer with it. So bought one for just printer. Samething. Had APC that would run printer, computer, and scanner with out power. This one is however lacking.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our UPS. Unfortunately we do not recommend connecting laser printers to our UPSs because you can run into issues like you are experiencing. The printer is likely pulling over 900 watts which is overloading the UPS. I would try moving the printer to the surge only outlets on the UPS so you can at least have surge protection on the unit. For more information on choosing an UPS for a laser printer please check out the following link. https://www.apc.com/us/en/faqs/FA158812/
Anne
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the connection for all the connector and the display
I would recommend this to a friendAPC back ups pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a light coming on this item that the directions say could have happened during the make of it.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We value your time and feedback, and we want to ensure you get the support you need. If you're still encountering any difficulties—whether with login, product registration, or navigating the site—please let us know. We’ll be happy to direct you to the proper solution.
For immediate assistance, you may also contact our Technical Support Agents at 1-800-800-4272 or chat with us directly at APC by Schneider Electric.
Thank you again for your patience and for giving us the opportunity to assist you.
- Pros mentioned:Ease of use
Starlink Battery Backup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to hook up my Starlink modem to it
I would recommend this to a friend 
Not Reliable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I don't know what happened to APC's quality. Less than 2 weeks, 4 malfunctions where I had to pull the battery out and hard reset to get it to work again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to provide feedback about our BN1500M2 unit. I am sorry to hear that you are having issues with our unit.If you are still having issues with plugging the unit I recommend reaching out to an APCbySchneider support team.
We offer email and chat services through our support site. You may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
- Pros mentioned:Ease of use
Does the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Enough plus for 10 devices. Works well
I would recommend this to a friend Freeze After Outage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit froze after power outages. You must remove the battery and reconnect for it to work again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8:00 AM to 8:00 PM Eastern.
Find another UPS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in. Turned it on. It was pretty. Plugged in my speakers, cable modem, router and PC. Turned on PC. Had to step away for a meeting, and about 15 minutes of running my gaming rig (just windows 11 desktop, no apps running) the alarms went off and F06 (relay welding) Error screaming from this thing. When trying to hit mute button, nothing, had to unplug it from wall to make the wailing stop. It's gotta be burnt up, smells terrible. Glad I was home. I have an 850W power supply, and the cable modem and router should not have maxed this thing out. What's the manual or internet say about F06 - jack crap.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. I recommend reaching out to an APCbySchneiderElectric support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
We'll see!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one of these I got was less than a month ago and had to be replaced. I hope this one works better!
I would recommend this to a friendCan't recommend APC
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've have 3 APC units and one of them is a different model. They all 3 failed in the same way (overheating and strong bad smell). One of them came defective, the other one failed roughly within a year with almost no use. The other one lasted a bit longer but I can't really recommend APC with 3 out of 3 units failed. I treat my equipment very well so it was not because of misuse. Will see if I have better luck it CyberPower or another brand.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello,
We are so sorry about this very unpleasant experience. We value our customers and their feedback and we would like to help. We are extremely recommending you reach out to our chat support team or call our trained technical support representatives at 1-800-800-4272. We will make sure that we finalize this with a bullet proof solution.
Not so happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one was DOA. Returned and the second one has dead batteries and errors out after about 2 months. I am disappointed in a brand I used to value.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about your experience with our product. We would like to address this matter promptly. Please reach out to our customer support team with your details, and we'll work to make things right. We offer phone support at 800-800-4272 and chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST.
Unit was beeping for days while on vacation!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neighbor watered our plants stated beeping non-stop. Everything plugged in remained powered off. Why would this unit not power itself back up? I lost internet and security cameras this entire time. What am I missing?
I would recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about your experience with our product. Your safety is our top priority and we would like to investigate this matter further. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST
APC Back-UPS Pro
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a few problems with it shutting down for no reason but it seems to be working better now
No, I would not recommend this to a friendAvoid APC UPS's
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been in I.T. for over 25 years. I have seen a huge decline in reliability of all APC UPS models over the last 10-15 years. This seems to coincide with when Schneider Electric bought APC. This is based on experience with over 400 units currently in place.
No, I would not recommend this to a friend