Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 6165881
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.
This summary was generated by AI based on customer reviews.
Fire Hazard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy. These things are literal fire hazards. New unit and replacement unit both threw F02 error with sparks and smoke.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for your interest in our products. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. At this time, there are no known field issues related to the BN1500M2 model that have been cascaded to our technical support team. We assure that our units are being tested before they are released for sales. As long as this unit is handled following the instructions and used within its intended purpose, then everything should be fine.
The F02 error is normally triggered if there is an overload or excess current from load that UPS cannot handle or an internal short on UPS.
Now if in case of a failure, we also assure you that our skilled Technical Support Representatives shall be here to help troubleshoot and/or replace as necessary as this unit is covered with a 3 year warranty.
We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
I Like the easy to read slanted Menu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 3 yr old CyberPower 1500 that failed. I like the more protected outlets on this APC 1500, easy menu, and that it has a button for muting the alarm. Already had a power outage and it gave an accurate countdown of minutes left before shutting down.
I would recommend this to a friend- Pros mentioned:Overall performance
Great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought due to the quite numerous power outages this time of year. So far, so good.
I would recommend this to a friend - Pros mentioned:Battery life
Solid UPS for Small Servers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of battery for keeping smaller servers online. Easy to change out batteries.
I would recommend this to a friend - Pros mentioned:Overall performance
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, no issues whatsoever. 3rd purchase of this item and very pleased.
I would recommend this to a friend poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product in September and broke in October. Can seem to get the help I need to fix it. Will not do business with best buy again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello Good Day!
Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or frustration they may have caused.
We want to help resolve this issue for you and would ask that you reach out to our support team at 1- 800-800-4272 or chat with us, https://www.apc.com/us/en/.
Please do have the model number and serial number of your UPS unit ready. The Model and Serial number are located at the bottom of the unit printed on a white barcode sticker label.
Great model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly right out of the box. Have all my internet gear hooked up to it so don’t have to work about power outages while working from home. Have always used APC battery backups.
I would recommend this to a friend- Pros mentioned:Overall performance
Good battery back up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it's supposed to do. No complaints. I would recommend.
I would recommend this to a friend Clean and stable power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great UPS for computers or other devices that use more power. You can set the sensitivity to kick on closer or further away from the target 120v. It's a great feature if your power fluctuates but not too far away from 120. It keeps the UPS from excessively cycling on and off of battery power.
I would recommend this to a friend- Pros mentioned:Battery life, Overall performance
A great little UPS to cover my homelab.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is the perfect UPS for my Proxmox/Router with my core network switches. With the ability to connect the server to the UPS for battery monitoring and automated shutdown. Also the mute button on the UPS is front and center which is great if you don't want to configure it via the application. For me the fact I got the linux working and detecting the UPS with limits on when to shutdown automatically is a huge bonus as it limits the chances I will have corruption, and with the ability to read the battery state it won't shutdown at the first blip but can power on during smaller outages, of with my hardward connected I got 42 minutes before it decided it was time to shutdown, which is great in keeping the internet alive, though honestly if it goes more then 30 minutes it will be a few hours, but the fact ti will survive slightly longer outages is great. Overall this is a great homelab/workstation level UPS to give you battery survival. This overall is a great UPS to cover spotty power during storms etc. This is a great choice.
I would recommend this to a friend Defective/Noisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already have one of these and just bought another one for a different setup. This APC makes a continuous, faint but very audible screeching-whining-sound. It's not the alarm, it's the electronics in the unit itself making the sound. My other one does not do this at all; it's clearly a defect in the new one. Back it goes, and I'm going to see if I have better luck with a different brand.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about the issue you're experiencing with your new BN1500M2. It's important for us to ensure that our products meet your expectations, and we understand how frustrating this must be. We'd like to discuss your specific situation further to see how we can assist you. Please reach out to our support team at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST so we can work towards a resolution together. Thank you for bringing this to our attention.
Works Great, Easy to Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have several APC battery back-ups and surge protectors in my home, I purchased them after losing a refrigerator and a dryer due to surges in my area. They have done their jobs. This one is great since it has a little more battery power and I need it for some crucial equipment in my home.
I would recommend this to a friendneeded it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering the poor service reliability of FPL my local provider, this unit is essential for interuption free computer use.
I would recommend this to a friend- Pros mentioned:Overall performance
JBA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy purchase, timely arrival and high quality product.
I would recommend this to a friend Fails shortly out of warranty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.F06 error a few months out of warranty (bad relay). APC customer service only remedy would be to buy another one. I don't reward companies whose product service life doesn't meet expectations by purchasing more of their products. I would understand if it was just a battery replacement, but now the whole unit is useless.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review one of our products. We appreciate the feedback and we are sorry to hear about this issue. An F06 or "Relay Weld" may occur when excess voltage travels across the internal contacts of the mechanical relay. As much as we want for our units to last, there are external factors that contributes in the field which are beyond our control. Given that our Back-UPS Pro units comes with a 3yr factory warranty only, and if you plan to keep them longer than that, it maybe wise to opt for an extended warranty. You can extend the warranty of your UPS from 1 up to 3 yrs and they are typically cheaper rather than purchasing a new UPS. Do take note that it will only be applicable when you current factory warranty is not yet expired. Links are below:
https://www.apc.com/us/en/product/WBEXTWAR1YR-SP-01/warranty-extension-service-pack-for-new-product-purchase-1yr-level-01/
https://www.apc.com/us/en/product/WBEXTWAR3YR-SP-01/warranty-extension-service-pack-for-new-product-purchase-3yr-level-01/
Shuts itself off for no reason
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this unit for less than a year. It has randomly shut itself off on two occasions that I have observed. Connected devices lose power when this happens. No power issues in my unit / building. Load on unit is typically less than 20%. Called APC support and wasted almost an hour on repeating questions , irrelevant questions, and an allegedly broken replacement ordering system. This unit is going to e-waste and I'm going shopping again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or frustration they may have caused. We want to help resolve this issue for you and would request that you contact our support team again at esupport@apc.com.
Worth It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This UPS replaced a unit rendered inadequate as more devices were connected over time. I have only had good experience with APC. This 1500VA model is no different.
I would recommend this to a friendFailed after 2.5 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 2.5 years. Turned off the unit as it wasn't going to be used for 2 weeks. Turned out to be 8 weeks. It won't turn back on. Should have purchased the extended warranty.
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for your taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. Our BackUPS would come with a 3 year manufactures warranty on it which would start on the purchase date. I recommend reaching out an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
APC BACK UP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thinking it may be a portable power station but returned it after I realized it was a back-up power device in case of power outages. Im sure it works as advertised but I did not keep it to find out.
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2 We are sorry to hear that it did not meet your needs. We hope you consider APC by Schneider Electric for your power protection needs again in the future.
- Pros mentioned:Ease of use
Great back up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome battery back up easy to use and hook up. Simple
I would recommend this to a friend