Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 6165881
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.
This summary was generated by AI based on customer reviews.
Dead in a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.F02 code within a week of ownership, returning to Best Buy
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our BN1500M2 UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused.
The F02 is an error due to an overload state of UPS. It triggers and cuts off power to load to prevent thermal runaway. If removing load does not fix issue it is not advisable to power on UPS and it should be replaced.
Make sure to check equipment rated consumption is not exceeding recommended load of UPS for this unit it is less than 900 W sustained and reactive power is 1500VA which it could not sustain for long. Please also allow buffer for in rush current for high powered power supply and inductive load.
If load is low but fault does not clear possible cause is short circuit on load or internals of UPS or possibly component damage.
This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
Defective within 5 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LCD stopped working, need to disconnect battery to fix, and it just dropped power to my equipment. Will see how difficult it is for a warranty replacement.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further and if we have hardware issues we can send a replacement. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or for the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Not Impressed, Sorry I bought it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The APC turns on and seems as if it's functioning however a plugged in computer and monitor will not turn on. My go around is to reset it each time I use the computer. It's very annoying to have to mess with it for 10 minutes just to turn on the computer.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8:00 AM to 8:00 PM Eastern.
Failed after 19 days of installation.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device has failed after 19 days of minimal usage with no power outages. Cannot return to Best Buy because of 15 day return policy. Followed instructions for installation to the letter. No way to check for failure symptoms because the "display interface" does not work. Cannot power off with power on/off button. Will not purchase this again. Very discouraged with quality.
No, I would not recommend this to a friend1 out of 2 is pretty bad.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these. One stopped working within 4 months. The other works great, but it's only 6 months old.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our UPS. I would try disconnecting all the connected equipment, disconnect the internal batteries and input power then hold the power button for around 10 seconds. Then reverse the instructions to power the UPS back on. If the issue still persists after I recommend reaching out to an APCbySchneiderElectric support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Didn't last
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A terrible product. I bought one late December last year and it completely died this July. And I had to reset it a few times just to make it last this long. Don't take chance on this brand. CyberPower (what I used previously) lasted much longer.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thanks a lot for your feedback. Please reach out to one of our experts via chat, to diagnose the unit: https://www.apc.com/us/en/tools/chat/. Most of our units have 3-year warranty and we may need to replace the unit if we find it defective.
APC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs. Can handle quite a load and still offer decent timing. Havent had a power outage to test it fully
I would recommend this to a friendUnit failed after 3 months of light use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit appears to have developed an internal error whereby it falsely senses the line voltage has cut out, so the battery engages. Then the battery disengages and it goes back onto line power only to immediately flip back to battery. It does this in a continuous cycle. The unit is only 3 months old.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear about the issues you are having with our unit. I would try disconnecting the connected equipment from the unit, disconnecting the power cord, and then disconnect the internal battery. While this is all disconnected hold the power button for around 10 seconds. Reverse the instructions to power the unit back on. If the issue still persists after the reset please reach out to an APCbySchneider support team. The unit would come with a 3 year manufactures warranty too. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
just like my other one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When my other one could not take the load sometimes, it's time add another one. Could not get the same as old one so, try this one. Working very good battery were almost at full charge, when I got it. Took bit to set the monitor to stay on. Brighter than my old one I like that.
I would recommend this to a friendDid not last very long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until, it quit working! I used this product for approximately 16 months after purchase it stopped working. That’s a bummer because I really liked it.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2. We appreciate the feedback. Please contact us via chat https://www.apc.com/us/en/tools/chat/ , or phone 1800-800-4272, for troubleshooting assistance or warranty claim, if necessary, as your unit is covered by 3-year factory warranty.
Unreliable.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely unreliable. Constant F02 faults. I have reduced to the bare minimum of load and it still fails. I have 6 UPS throughout my house. The other 5 are rock solid. This trips every time my generator kicks on. Finally replaced with a similar Eaton product and have no issues. Avoid this device for mission critical back up. Google this device and "F02" to see that is just a faulty product.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2. We appreciate the feedback and we're sorry to hear about these issues. Please contact an APCbySchneider support team at your earliest convenience for further assistance. We will gather some information, possibly perform some troubleshooting steps and can replace the unit under warranty. We offer phone and chat services through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST
There is a miss rate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And its dead after a little over 2 months. No power outages (at least none the stove clock felt). So now I have to pay to ship it back to them to get a "reconditioned" unit (their standard policy) when they find the time.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thanks for your feedback. Please reach us out via chat, to better assist and discuss about your options: https://www.apc.com/us/en/tools/chat/
Stay Away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is garbage. I returned it and got my money back. To avoid the chirping, don't buy one of these. This thing never worked correctly from the first day. Calls to Customer Service only gave temporary respite before the crash to black and chirping started again. Stay away - you have been warned.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. This is a cosmetic issue with the unit and would not affect the performance of the unit. However we want to ensure you are satisfied with our unit. Please reach out to APCbySchneider support at [email protected] at your convenience so we can look into this issue further.
Don't order unless you like gambling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is more about APC than this unit. I have had to return 2 of these so far because they we both dead on arrival. The first one had a charging fault, and the second one wouldn't detect the battery. Based on other reviews, this seemed like a good unit. I just can't recommend gambling on APC's non-existent quality control.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our unit. I am sorry to hear that you ran into issues with our unit. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. At this time, there are no known field issues related to the BN1500M2 model that have been cascaded to our technical support team. We assure that our units are being tested before they are released for sales.
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly as it should. I love in an area where our power goes out often and I feel secure that it won't ruin my computer now.
I would recommend this to a friendits ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it does its job but it is nothing fantastic. the end.
I would recommend this to a friendLow quility
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in with QA paper signed in ink. Sold as new not as referbershed. Died 3 days after purchase, like 2 nights of use. Also died during the worst winter storm in the state this year. There was no power outage it just won’t turn on anymore.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST.
UPS Failing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.UPS failed 2nd week from bought now battery doesn't hold up
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about your experience with our product. We would like to address this matter promptly. Please reach out to our customer support team with your details, and we'll work to make things right. We offer phone support at 800-800-4272 and chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST.
Quality standards going down!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I have always had great purchases of APC products but this one started acting up 3 months into my purchase. By 4 months it was dead.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are running into issues with our unit and any inconvenience it has caused. I recommend reaching out to an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
BETTER STUFF OUT THERE
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.APC - Back-UPS Pro 1500VA Battery Back-Up System - Black NOT YOUR FIRST CHOICE
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear the product didn't meet your expectations. If you are having any issues with our unit please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.