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Customer reviews

Rating 4.7 out of 5 stars with 3002 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,002 reviews
  • Rated 2 out of 5 stars

    Mr

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    will not buy again, every time power goes out unit goes down and does not protect anything or come back up until button is pushed manually.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I recommend reaching out to an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This UPS provides enough power to run a high-end PC and monitor for at least an hour. This has saved me from losing work or possibly corrupting my system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Caught Fire (Three of Them)

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought three of these and today, at less than a quarter load during a power outage, one caught fire and two others were smoking. Do not trust your life or your home to APC.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you so much for taking the time review our UPS. At Schneider Electric we take customer concerns very seriously and definitely want to look into this issue further to determine what happened. At your convenience, please reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    Failed in 15 months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit lasted 15 months before failing. First time power went down unit lasted about 3 hours backing up internet and server. Next time power went out, 15 months after purchase, and unit did not last two minutes leading to instant shutdown on delicate equipment. I am submitting a warranty claim.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for your taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. Our BackUPS would come with a 3 year manufactures warranty on it which would start on the purchase date. I recommend reaching out an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 2 out of 5 stars

    Hilariously underpowered

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box has approximate times various things will keep running on the backup power - cut those numbers in half for accurate representation.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrated by a damaged product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item came damaged and could not even be tested so I cannot give an accurate review except to say it was frustrating.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to provide feedback about our unit and I am sorry to hear that you ran into issues with it. At your earliest convenience, I recommend reaching out to our APC by Schneider support team for assistance with this matter. Please use this link to reach out one of our experts: https://www.apc.com/us/en/tools/chat/. APC

  • Rated 2 out of 5 stars

    Unpleasant hum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked, but had a high-pitched hum at all times. It’s always possible I had a defective unit, but I didn’t bother replacing it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great UPS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great UPS! Very easy to install & batteries had a charge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t last long at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powered WiFi for an hour before dying not impressed.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that the runtime didn't last as long as you thought it would. The runtime will depend on how much power the equipment draws. The unit would have 3 minutes of runtime at full load which is 900 watts. At half runtime it would be around 11 minutes. The power draw is less then this then the runtime would be longer. If you believe the load is a lot lower than this and the UPS should provide more runtime please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    DO NOT Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These new devices are junk. Out of the box throws error code F02 which according to support is normal for first time. Now when puwer flickered unit did not switch over to battery and will not power back on.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We are sorry to hear about your experience with our product. Back UPS units come with 3 years warranty. Please reach out to us directly so we can address this issue and provide you with the support you need. You may reach us at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST APC

  • Rated 3 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product quality is good and performs as advertised..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It stopped working after 1 month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it at the end of November, installed it beg of Jan and it worked fine for around one month then power stopped, green light on no noise and no power, return window closed last week so I wasted my money. Best Buy will charge for repair even with the Total Member.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our BN1500M2. We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. At your earliest convenience, please reach us out via phone or chat for troubleshooting assistance and warranty claim, if necessary. APC

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stupid battery wouldn’t stop chirping and then finally quit, because it’s garbage. Do not buy this junk

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to provide feedback about our UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or for the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 5 out of 5 stars

    Power surge protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for 2 gaming PCs and other accesorios, no issues and it’s been great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another good power backup unit from APC

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An Uninterruptible power supply is essential for protecting sensitive electronic equipment such as computers, televisions and home entertainment equipment. It has been a standard accessory in my household for years. I have at least eight of various sizes and capacities. Not only does it protect your devices, but it can also provide power to them for some time depending on their power draw. I have also made it a point to have a few LED lights plugged into a UPS to provide backup light, since LED lights are fairly energy efficient you can run a light for an extended period of time instead of being in the dark. The APC Back-UPS Pro 1500VA, Tower is the latest addition to my power protection and backup fleet. This unit has an LCD panel which shows you battery status and load on the unit, as well as remaining time left before exhausted. This model has six battery/surge outlets and four surge only outlets. In addition, this unit has coax cable in and out connectors for use with antennas or cable tv/internet modem connection (the old style, not fiber), This unit also has a data port with supplied cable which can be connected to a device which communicates with the UPS on it’s status. For instance, I have a Synology Network Attached Storage (NAS) and this UPS can communicated with that device to notify it when power is out and when the battery is nearly exhausted, triggering an orderly shutdown on my NAS which stores several Terabytes of videos, photos and other data. APC always build quality units and the Back-UPS Pro 1500VA continues in that tradition. I highly recommend this unit from the experience I have had with it and other APC UPS products. >>> Pros >> critical piece of equipment to protect your electronic devices. >> LCD status display >> good capacity >> two widely spaced outlet for those AC adaptors that are a larger than a usual AC plug >> user replaceable battery <<< Cons << due to tariffs these units have gone up in price significantly as of late << could have wider spacing on a few more of the AC Outlets.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every few days emits loud beep shows "f02" error. That company support forum for APC is full of people with this issue. APC's support chat has no one there (waits forever), and their support forum also does not seem to allow posting. I'm sure all units don't have this issue, but seems to be common enough to be a big problem.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our BN1500M2. We appreciate the feedback. The reasons as to why an F02 error would show on your unit is either caused by short from the load, a old/weak internal battery or excessive load. To clear the error, please remove all the loads from the UPS and perform a logic reset by following the steps from here: https://www.apc.com/us/en/faqs/FA158947/. Please reach us out by either phone or chat, for further assistance, in case you still need one. APC

  • Rated 2 out of 5 stars

    not what i expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it as it was not holding the charge after three full days of being plugged in

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to provide feedback about our UPS. I am sorry to hear that you ran into issues with our unit. If you run into any issues like this in the future please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Really nice UPS for home or office

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have worked from home for decades, and I consider a solid UPS to be a critical part of my home office setup. The APC Back-UPS Pro 1500 power bank tower has been a great addition. Setup is simple, as it should be. Just remove a panel, connect the battery, and plug it into the wall. The tower design fits well in my office, where floor space is limited but vertical space abundant. With six powered NEMA outlets and four additional surge protected slots, the Back-UPS allows me to determine what’s critical in the rare case of a power outage (e.g., keeping my router up is important, but I can probably wait to charge my iPad). The unit is so quiet that I don’t even notice it running. The Back-UPS has a couple of usability features that I find very convenient. First is a mute button. I’ve used UPS devices before that beep – loudly – to let me know they’ve lost power. This is great, but makes it really hard to get anything done while the beeping is going on. The ability to mute the alarm is really nice. The second is an LCD readout of how many minutes of power remain at the current load. This allows me to make decisions on what to leave plugged in based on expected outage time and my current priorities. The inclusion of USB-C and USB-A charging ports are also is also great, freeing up two plugs and letting me charge specific devices from the front of the unit. I’ve been using this for several weeks and have had no issues with it, which is consistent with other APC UPS products I’ve had. If you’re looking for a higher-end UPS for your office or a room in your home, this is a great unit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    F02 Error

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started giving the F02 error almost every day after 4 months of use. Can't rely on it to protect my computer during a storm when I can't expect it to stay on over night. Will not be using APC devices in the future.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST APC

  • Rated 5 out of 5 stars

    Great back up battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This great for running my computer and monitor for a short time.

    I would recommend this to a friend