Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 6165881
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
JBA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy purchase, timely arrival and high quality product.
I would recommend this to a friend Portable power station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fully charged, I plugged in a small heater and it only lasted less than 20 minutes.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for your interest in our products. Our BN1500M2 UPS really aren't designed to run heaters What is made for is computer or network type equipment usually home electronics like your computer or TV are connected to them so that you can gracefully shut them down. You would want to make sure the heater draws less than 15 amps of power so it doesn't overload the unit which would be really close to the capacity of the UPS it can support load of 900 watts sustained for 3.7 minutes only or in an impulse not damaging inverter upto 1500 VA anything more can damage inverter or trip internal breaker.
See product page of UPS https://www.se.com/us/en/product/BN1500M2/apc-backups-pro-1500va-tower-120v-10-nema-515r-outlets-lcd-1-usb-type-c-+-1-usb-type-a-ports/ and look for "runtime for load" and enter the wattage of equipment and see how long the UPS can sustain load.
If you have other questions we offer email and chat services through our support site. You may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
Failed after 2.5 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 2.5 years. Turned off the unit as it wasn't going to be used for 2 weeks. Turned out to be 8 weeks. It won't turn back on. Should have purchased the extended warranty.
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for your taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. Our BackUPS would come with a 3 year manufactures warranty on it which would start on the purchase date. I recommend reaching out an APCbySchneider support team for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Defective/Noisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already have one of these and just bought another one for a different setup. This APC makes a continuous, faint but very audible screeching-whining-sound. It's not the alarm, it's the electronics in the unit itself making the sound. My other one does not do this at all; it's clearly a defect in the new one. Back it goes, and I'm going to see if I have better luck with a different brand.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We're sorry to hear about the issue you're experiencing with your new BN1500M2. It's important for us to ensure that our products meet your expectations, and we understand how frustrating this must be. We'd like to discuss your specific situation further to see how we can assist you. Please reach out to our support team at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST so we can work towards a resolution together. Thank you for bringing this to our attention.
Worth It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This UPS replaced a unit rendered inadequate as more devices were connected over time. I have only had good experience with APC. This 1500VA model is no different.
I would recommend this to a friendFails shortly out of warranty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.F06 error a few months out of warranty (bad relay). APC customer service only remedy would be to buy another one. I don't reward companies whose product service life doesn't meet expectations by purchasing more of their products. I would understand if it was just a battery replacement, but now the whole unit is useless.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review one of our products. We appreciate the feedback and we are sorry to hear about this issue. An F06 or "Relay Weld" may occur when excess voltage travels across the internal contacts of the mechanical relay. As much as we want for our units to last, there are external factors that contributes in the field which are beyond our control. Given that our Back-UPS Pro units comes with a 3yr factory warranty only, and if you plan to keep them longer than that, it maybe wise to opt for an extended warranty. You can extend the warranty of your UPS from 1 up to 3 yrs and they are typically cheaper rather than purchasing a new UPS. Do take note that it will only be applicable when you current factory warranty is not yet expired. Links are below:
https://www.apc.com/us/en/product/WBEXTWAR1YR-SP-01/warranty-extension-service-pack-for-new-product-purchase-1yr-level-01/
https://www.apc.com/us/en/product/WBEXTWAR3YR-SP-01/warranty-extension-service-pack-for-new-product-purchase-3yr-level-01/
Shuts itself off for no reason
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this unit for less than a year. It has randomly shut itself off on two occasions that I have observed. Connected devices lose power when this happens. No power issues in my unit / building. Load on unit is typically less than 20%. Called APC support and wasted almost an hour on repeating questions , irrelevant questions, and an allegedly broken replacement ordering system. This unit is going to e-waste and I'm going shopping again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or frustration they may have caused. We want to help resolve this issue for you and would request that you contact our support team again at esupport@apc.com.
- Pros mentioned:Ease of use
Great back up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome battery back up easy to use and hook up. Simple
I would recommend this to a friend APC BACK UP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thinking it may be a portable power station but returned it after I realized it was a back-up power device in case of power outages. Im sure it works as advertised but I did not keep it to find out.
I would recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN1500M2 We are sorry to hear that it did not meet your needs. We hope you consider APC by Schneider Electric for your power protection needs again in the future.
Fire Hazard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy. These things are literal fire hazards. New unit and replacement unit both threw F02 error with sparks and smoke.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for your interest in our products. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. At this time, there are no known field issues related to the BN1500M2 model that have been cascaded to our technical support team. We assure that our units are being tested before they are released for sales. As long as this unit is handled following the instructions and used within its intended purpose, then everything should be fine.
The F02 error is normally triggered if there is an overload or excess current from load that UPS cannot handle or an internal short on UPS.
Now if in case of a failure, we also assure you that our skilled Technical Support Representatives shall be here to help troubleshoot and/or replace as necessary as this unit is covered with a 3 year warranty.
We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product in September and broke in October. Can seem to get the help I need to fix it. Will not do business with best buy again.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Hello Good Day!
Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or frustration they may have caused.
We want to help resolve this issue for you and would ask that you reach out to our support team at 1- 800-800-4272 or chat with us, https://www.apc.com/us/en/.
Please do have the model number and serial number of your UPS unit ready. The Model and Serial number are located at the bottom of the unit printed on a white barcode sticker label.
Failed after 19 days of installation.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device has failed after 19 days of minimal usage with no power outages. Cannot return to Best Buy because of 15 day return policy. Followed instructions for installation to the letter. No way to check for failure symptoms because the "display interface" does not work. Cannot power off with power on/off button. Will not purchase this again. Very discouraged with quality.
No, I would not recommend this to a friendAPC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs. Can handle quite a load and still offer decent timing. Havent had a power outage to test it fully
I would recommend this to a friend1 out of 2 is pretty bad.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these. One stopped working within 4 months. The other works great, but it's only 6 months old.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our UPS. I would try disconnecting all the connected equipment, disconnect the internal batteries and input power then hold the power button for around 10 seconds. Then reverse the instructions to power the UPS back on. If the issue still persists after I recommend reaching out to an APCbySchneiderElectric support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Unit failed after 3 months of light use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit appears to have developed an internal error whereby it falsely senses the line voltage has cut out, so the battery engages. Then the battery disengages and it goes back onto line power only to immediately flip back to battery. It does this in a continuous cycle. The unit is only 3 months old.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear about the issues you are having with our unit. I would try disconnecting the connected equipment from the unit, disconnecting the power cord, and then disconnect the internal battery. While this is all disconnected hold the power button for around 10 seconds. Reverse the instructions to power the unit back on. If the issue still persists after the reset please reach out to an APCbySchneider support team. The unit would come with a 3 year manufactures warranty too. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Not Impressed, Sorry I bought it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The APC turns on and seems as if it's functioning however a plugged in computer and monitor will not turn on. My go around is to reset it each time I use the computer. It's very annoying to have to mess with it for 10 minutes just to turn on the computer.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .We are very sorry to hear of your unfortunate experience with our product. APC places the utmost priority on achieving high quality, outstanding product performance, and overall customer satisfaction. Please reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8:00 AM to 8:00 PM Eastern.
Didn't last
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A terrible product. I bought one late December last year and it completely died this July. And I had to reset it a few times just to make it last this long. Don't take chance on this brand. CyberPower (what I used previously) lasted much longer.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thanks a lot for your feedback. Please reach out to one of our experts via chat, to diagnose the unit: https://www.apc.com/us/en/tools/chat/. Most of our units have 3-year warranty and we may need to replace the unit if we find it defective.
- Pros mentioned:Battery life, Overall performance
A great little UPS to cover my homelab.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is the perfect UPS for my Proxmox/Router with my core network switches. With the ability to connect the server to the UPS for battery monitoring and automated shutdown. Also the mute button on the UPS is front and center which is great if you don't want to configure it via the application. For me the fact I got the linux working and detecting the UPS with limits on when to shutdown automatically is a huge bonus as it limits the chances I will have corruption, and with the ability to read the battery state it won't shutdown at the first blip but can power on during smaller outages, of with my hardward connected I got 42 minutes before it decided it was time to shutdown, which is great in keeping the internet alive, though honestly if it goes more then 30 minutes it will be a few hours, but the fact ti will survive slightly longer outages is great. Overall this is a great homelab/workstation level UPS to give you battery survival. This overall is a great UPS to cover spotty power during storms etc. This is a great choice.
I would recommend this to a friend just like my other one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When my other one could not take the load sometimes, it's time add another one. Could not get the same as old one so, try this one. Working very good battery were almost at full charge, when I got it. Took bit to set the monitor to stay on. Brighter than my old one I like that.
I would recommend this to a friendDefective within 5 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LCD stopped working, need to disconnect battery to fix, and it just dropped power to my equipment. Will see how difficult it is for a warranty replacement.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further and if we have hardware issues we can send a replacement. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or for the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.