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Customer reviews

Rating 4.7 out of 5 stars with 3002 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 3,002 reviews
  • Rated 5 out of 5 stars

    Protect your stuff

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for running a series x and a monitor some other electronics

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    just stopped working.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked well for a few months but just quit working. i bought it september 2021. it only last until february 2022

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our UPS. I recommend disconnecting all the equipment, disconnecting the power cable and internal battery, then hold the power button for around 10 seconds. Reverse the instructions to power the unit back up. If this still doesn't resolve the issue I recommend reaching out to APCbySchneider support team directly as the UPS would come with a 3 year factory warranty on it. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Best Buy Employee

    Rated 1 out of 5 stars

    Delivery always delayed from Best Buy

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nine times out of ten, my shipment is delayed. I feel bad for the people who pay for their membership because you will not get what is promised. Im sticking to amazon and will return this and other items when they finally arrive.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking time to provide feedback about our unit. Unfortunately we are experiencing a national wide materials shortage which has affected our stock. I apologize for any inconvenience this causes. We hope you still consider APC by Schneider Electric for your power protection needs again in the future. APC

  • Rated 1 out of 5 stars

    Two of six units failed. Not long term reliable.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased six of these units in 2019. During a power failure today, two of the six units failed. I have to go find two replacement units and have to disposte of two units.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ups apc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD PRODUCT, EFFICIENT AND TAKES LESS SPACE ON THE TABLE

    I would recommend this to a friend
  • Cons mentioned:
    Software
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Fan of APC again

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had APC UPS’s on my personal equipment in the past and also used them where I worked. I wasn’t a big fan of them years ago. The units I tried at home were very RFI noisy across all of the ham radio bands. You might not think that matters if you are not a ham radio operator, but it can affect any device you have with a radio receiver; i.e. garage door openers, wifi, bluetooth, some TV remotes, your AM/FM radios, etc. The units we had at work liked to ‘cook’ the batteries. I decided to give APC a try again with the new models, and point blank I’m glad I did. This APC backups pro 1500 was packed securely and arrived damage free. You’ll find a print out of the QC diagnostic test taped to the unit. The batteries in these units have easy tool-less access. Slide the cover down and pull them out. The batteries were pre-installed, they just needed one lead connected. The UPS comes with a long power cord. The back panel has plenty of power connectors, just pay attention that one side is only surge protected and not battery backed. The other side is battery and surge protected. There is a coax and ethernet pass through with surge protection. One questionable item I found is the use of a non standard USB cable for computer connection. The computer side has a standard USB A connector, the UPS side is RJ45 style. I wish they had used at least a USB B on the unit instead. Plenty of old printer cables laying around to use in case you lose the one that came with it. I installed the Powerchute software on my PC, which had no problem connecting to the UPS. It is however accessed through a web browser if you want to look at logs, setup the shutdown routine or any other functions. It does have a Energy reporting option that will tell you how many $$ worth of electricity the devices plugged into the UPS use over a time period. Overall the software feels dated though. The front panel display on the UPS unit gives you all the basic info, voltage, wattage, runtime battery level etc, all on an easy to read screen. The best part of this new APC backups pro for me is that it’s quiet across the ham radio bands, at least I haven’t been able to find any RFI noise caused by it. In normal operation with power on I don't see or hear any noise. If I pull the plug on the UPS to simulate power failure I don't see/hear any noise. A few moments after plugging the power back in I will start getting noise, I suspect it’s when the batteries are recharging from an outage, but I can live with that. I’m just happy there is no noise during normal operations. Overall I’m happy with the APC backups pro 1500 and glad I decided to try APC again. It’s not quite perfect with the non standard USB cable and browser based / dated feeling software, but gets a solid 4 stars from me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like so many others, 7 months old and the F06 Error has killed my unit. Never again on this brand.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review one of our products. We appreciate the feedback and our sorry to hear about this issue. The BN1500M2 comes with a 3 year warranty. Please contact esupport@apc.com or call 1-800-800-4272 at your earliest convenience and we will be happy to assist further. APC

  • Rated 1 out of 5 stars

    Flubbed Replacement "The computer tells us what to

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned item and i was charged sales tax again for the replacement and item was shipped to somewhere that i am not depite my saying the delivery address is different than home address. Error due to store employee.

    I would recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We are sorry to hear about your experience. At APC support, we provide advanced exchange for in warranty unit replacements. In order to best serve you, we offer phone and chat services through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST APC

  • Rated 1 out of 5 stars

    Dead battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit arrived with a dead battery and would not charge or recognize the battery. Manufacturer has opened a case to try and resolve. Appears to have exceed3d the shelf live of the item while inBest Buy inventory.

    I would recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our battery. At your convenience I recommend reaching out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. We would be happy to assist you in resolving any issue with the battery. APC

  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great when you need to save your work

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a lot bigger than I thought it was going to be. But worth having. This will keep your PC up and running for 10-20 minutes. This gives you enough time to save any work. Or you can use this to back up modem/router, and power your tablets or phones etc. for a longer period. It has plenty of plugs on the back, some are just for surge protecting, while others do both surge and battery backup. It also has a USB-A and USB-C on the front. This is one complaint that I do have and that is that it does not have at least 2 USB-C ports. I would have liked to have seen 2 of each personally. It has a nice LCD monitor and lets you know what your load on it is, and about how long you have. Right now, I am using this in my front room with my router/modem to keep those powered on. I have tablets and phones and laptops, so when power goes out, it is nice to still be able to have internet and stream movies etc. as well as turn around and charge those devices as needed. My only other gripe is the size. But that is a great tradeoff for the power you get. If you do work from home, or work on a PC in general where you need to save if power goes out. This is for you. Even if you do not, you can still find this useful like I mentioned to keep other devices powered.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective unit perhaps?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    F02 Error randomly shut down , I literally just bought this less than 2 weeks ago and it already failed ... I am gonna try my luck getting a different one.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Hello Gabriela,

      We apologize for this inconvenience. An F02 means an output short. This can mean either a component issue however, external reasons can also cause this. Please note that your unit is with a 3 year warranty and we would like to recommend that you contact our Technical Support Representatives at 1-800-800-4272 or chat with us at  https://www.apc.com/us/en/support/. We will identify what is really the root cause of your issue and replace the unit if needed. APC

  • Rated 1 out of 5 stars

    Fire Hazard

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this just after Christmas and 4 months later the thing nearly caught fire. Smoke started seeping out of it and a acrid smell of melting plastic filled my room. Avoid this if at all possible.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. Anytime you run into issues like this please do not hesitate to reach out to an APCbySchneider support team. We would be happy to assist you in resolving any issues. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    Dead on arrival. Second unit ive tried.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived Dead. Great Product. APC quality control is garbage. Power cable on battery outlet looks shredded from the unfinished sharp corners of the crap injection molding job.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that ran into issues with our unit but appreciate you bringing it to our attention. At your convenience please reach out to an APCbySchneider support team so we can look into this issue further. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    useless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    attempting to return...have had no success in making the machine work

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or frustration they may have caused.

      Possible reasons for your back UPS not powering on could be that the batteries are not connected properly, the power on/off button has not been pushed, the UPS is not connected to the utility power supply, or there is very low or no utility voltage. To troubleshoot, check that the battery connectors are fully engaged, press the power on/off button once, ensure that the power cable from the UPS to the utility power supply is securely connected, and check the utility power supply to ensure proper voltage at the receptacle.

      We want to help resolve this issue for you and would ask that you contact our support team at 1- 800-800-4272 or chat with us, https://www.apc.com/us/en/. APC

  • Rated 4 out of 5 stars

    good unit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid unit for non business critical or when you are not running on a generator

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Back up with Confidence and Quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a number of APC products including some older gen units. APC has definitely improved on their already awesome performing products and this one is beautiful. It weighs more than it looks like it would which usually is a good sign. The fit and finish is absolutely high quality and I expect this to item to last for many years. What I enjoy most about this APC product is that it doesn't just have the outlets for back up of important electronics, but it also has USB-C for charging electronics with the APC quality, a clear digital display with info for everything necessary to quickly monitor, and it fits right in with high end electronics. Having an APC back up is essential these days with so many household electronics and smart products that connect to the wifi. This keeps the connection going in the household for cell phones to connect and to keep your PC running if necessary. It is just a rock solid backup for your PC and network, and APC is known for their reliability and quality products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This is NOT good!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ups is not good. It doesn’t return to power when your electricity comes back on, then dies. After 4 months of minimal load, it will no longer power on. Waste of money!

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to provide feedback about unit. I am sorry that you ran into issues with our unit. Our units should automatically power back on when power is restored to the unit. At your convenience I recommend reaching out to an APCbySchneider support team so we can look into the issue further. For fastest service you can click Get Help in the bottom right hand corner to open a chat with us. APC

  • Rated 1 out of 5 stars

    bad apc 1500m2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two apc backup devices from BestBuy 1500M2 which has been giving a fault voltage not grounded red light on. Electrician has Check the house wiring no issues breakers and earth is correct. 1100 plugged in working correctly no issues or problems red light not on

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. At your convenience please reach out to an APCbySchneider support team. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    Lasted 2 weeks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 2 weeks and unit will not power on. No signs of surge or anything that would have taken it out.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our unit. I am sorry to hear that you ran into issues with our unit. I recommend disconnecting all the attached equipment, unplug the unit from the wall, and then disconnect the internal battery. While everything is disconnected please hold the power button on the unit for around 10 seconds. Reverse the instructions to power the unit back up. If the issue still persists I recommend reaching out to an APCbySchneider support team. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 2 out of 5 stars

    Not too happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok, sometimes does not turn on. Hace to disconnect battery for it to start

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you are having problems with our unit. The UPS should turn back on automatically if the power to depleted on the UPS. I recommend reaching out to an APCbySchneider support team directly to resolve the issue with the unit. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC