Customer Ratings & Reviews

Purchased this unit - went to plug and install and unit would not stay on.

Have had nothing but issues with this unit since I bought it. I’ve normally loved APC products, but this battery backup triggers the F02 error code all the time.

Keeps shutting off and putting up error f06! Had to call upc customer support. And still not resolved!

Simple setup, Good on line support for setting up email notifications on Gmail, simple Windows app. Arrangement of outlets makes it difficult to plug power supplies for modem and router directly into unit, otherwise, excellent.

Unit already experiencing problems in less than 30 days.

Bought in August 2023. Battery defective Feb 2024. Warranty and Total Membership doesn't cover it. Straight into the trash ( at the recycling center ).

Unit failed after 16 days of use. Returned to Best Buy for full refund and purchased a new unit. I have owned 3 APC-Back-UPS in the past with no problems. My last UPS 1300 unit ran for 6 years before the battery died. Hope this issue was the exception.

To Much Money To Much Money To Much Money To Much Money

This product was plugged in for the first time and immediately activated an error code that the user would not be able to fix. Had to return immediately and will not be purchasing from this brand again.

Lasted 3 weeks. Keeps displaying F02 and F04 errors. Of course no longer able to take it back to Best Buy

I had issues with a lower wattage unit being tripped for over voltage. So with this if you have anything above a 3070 this would be a solid option. Currently powering a 3080 and a i9 9900k. The over voltage doesn't get tripped.

I have trusted APC to provide our surge/battery needs at work for years. There was no second guessing where to turn for my home battery backup needs. Because most of us have no idea how much draw our devices are putting on the UPS, the SECOND-BEST FEATURE on this UPS over other models, is the DISPLAY SCREEN that offers LOAD readings (mine is currently 7W-ish as this UPS powers a laptop, wifi router and cell phone charger with dual monitors on the surge only side). My UPS screen "LOAD DRAW" graphic shows no load because I am pulling less than 20% load (each increment is 20% on the graphic), a FULLY CHARGED BATTERY icon (again, each solid block represents 20% of charge), and a steady 7W of current draw. Cycling through the display button you can see load as a %, input volts/Hz (125/60), and estimated run time at current draw (>180 minutes for me). I have used "off-brand" battery backups that don't have displays. When you don't know what the icons and blinky lights mean you begin to realize the importance of the LED screen and its details. Some backups will just give you an amber light next to an icon you have to decipher. What does amber squiggly line mean? How much runtime does "green" mean? But I said this was the SECOND-BEST FEATURE of this UPS. So, what is the BEST FEATURE? THE ABILITY TO SILENCE THE UPS!!! Our old UPS did not have a mute button. When the power goes out in the middle of the night, the incessant beeping of a UPS can drive you crazy! When operating normally, the device emits no noise. [Bonus: The screen on this APC Back-UPS 1500 also goes dark after 30 seconds so you aren't dealing with another glowing device in your home or office all night long.] ALL THE OTHER GREAT STUFF: 10 outlets! Keep in mind, 6 are battery+surge and 4 are surge only. In my scenario, the laptop, wifi router, and phone charger are all on the battery+surge and the dual monitors (and inkjet printer) are on the surge only. I don't need the extra monitors or printer if the power goes out. Surge protection across all the outlets is a nice "peace of mind" feature. We have a second APC Back-UPS for our tv/stereo/subwoofer just to protect those usually on devices from surges/dips in bad weather. We don't rely on the TV (110W) or the stereo (250W+) staying powered on, we simply don't want the investment to get fried. If you want to get fancy, you can download the PowerChute Personal Edition for your computer to do things like gracefully shut down your computer during an outage, view energy usage statistics, monitor runtime, view power events, etc. There is an ethernet to USB-A cable included with the system. Lastly, the USB-A and USB-C charge ports on the front of the unit are a nice convenience. The only word of warning, and this goes for all battery backups, is that of course, one day the battery will no longer hold a charge. APC/Scheider is good about offering replacement batteries for all their UPSes. However, replacement batteries aren't cheap--my experience is that they can be as high as half the price to replace the entire UPS...so I often just buy new UPS systems rather than just a replacement battery. FYI: If you aren't sure how much VA/W you need in your battery backup, Schneider has a nice but slightly confusing tool at https://www.se.com/us/en/work/products/tools/ups_selector/. Even easier, pick your favorite AI and tell it you want to know the power load in watts for a <insert your device(s) here>. Once you have your total power load figured out, you can then ask "What is the estimated runtime for an APC Back-UPS 1500 with a load of <insert your number> watts?" This will help you determine, based on desired runtime, whether or not this unit meets your needs.

As it is getting close to the end of life the third battery for my main UPS (the original plus two replacements) of a different brand, I decided it was finally time to do an upgrade. While my old one was good enough to get my computer into Hibernate mode automatically and also keep our internet connection up (the router and the fiber terminal box), I was really wanting something with more capacity to be to keep at least one monitor on of there is an outage occurring when I am working from home (work PC is a laptop, so Ok for the most part with that). I went with the APC Back-UPS Pro 1500VA version to help meet that personal requirement. Compared to my old UPS, the new one has an extra 650VA (almost 400W in power rating), so it should give me a decent amount of runtime in the event of a power outage (with estimates of around 45 minutes with how I am connecting now, compared to 19 minutes of PC and internet equipment only for my old one). And with the larger capacity comes a much bigger size. The battery is basically two batteries joined end-to-end, so the entire device is fairly long. Before using, the battery must be connected, which is easily done. Just slide off the side panel, pull/tilt the battery up, and connect the indicated plug to the terminal on the battery. Once it was all ready, I turned it on. The screen is done well, with a slight angle up, and a crisp LED display, which all makes for easier viewing when located on the floor (a big improvement over the flat to-the-front screen for my old one). There is a button on the left of the power button that will cycle through different stats, such as input voltage, frequency, current load (watts) and current expected available runtime. Pressing it for more than 2 seconds will toggle between full-time display mode or power saving mode (displays only when pressing to cycle through). Another button on the right will mute (quick press) or enable/disable (long press) the outage alarm. Just below the center power button are two USB charging ports, one Type-A and one Type-C. It shows that at least the Type-C is a 3.0A fast charging port, but not sure about the Type-A (couldn’t find any other details for that). I was actually glad to see the Type-C as I can now plug in an extra watch charger I keep in the office there instead of port on my PC, freeing that one up. It connects to a computer with an included USB (computer) to RJ-45 (UPS) cable. For the included surge protection (which rated at 1080 joules), there are 10 plugs in the back (4 are surge-only with the remaining 6 as connected to the battery), Ethernet LAN RJ-45 (in and out), and coax (in and out). The shutdown and configuration software for Windows PCs is their PowerChute Serial Shutdown, which has a web interface. After installing and creating an account (which is optional, but recommended), it will eventually open to its web interface in the browser. There is an initial setup for it, but it all can be adjusted later. I wasn’t really able to find much information about how the settings, especially ones related to the shutdown timings as the descriptions/labels are not really clear, are supposed to work on the Schneider Electric/PowerChute software pages (could only find release notes). I did eventually find the details in the Help link inside PowerChute web interface (top right corner). While we don't have a lot of power outage throughout the year, they can occur frequently during the Spring and Summer stormy seasons. Having this new additional one should give me more working time and also allow me to move my old one to keep up another router we have in another part of the house (at least until that battery is completely done for).

Bought one had to replace within a week, got another had to replace that one also, company said it was faulty.

Died after 11 months. Something this cheap should give given away with every purchase of $500 or more.

It died 2 days after purchase. We had flown back home and had to fly back out to exchange it.......

Expensive junk. Stopped working after only a year.

Parameters and price are great on a paper, I wouldn't trust it in real life. The self-test wouldn't complete, and it would restart my PC. Waste of time and effort.

This is a terrible investment. I plugged in my laptop to charge and tried to plug in a small coffee machine and the entire machine just shut down! Mind you this was my first time using it and it was fully charged

Stopped working within 3 months. Not worth the money.